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Interweaving Trust and Communication for Project Performance

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Construction Dispute Research

Abstract

Project performance is often regarded as the ultimate indicator of project success. Trust is considered the most important catalyst for performance. Thus, trust and project performance is intrinsically linked. Construction project development involves extensive information exchanges. Timely and effective transfer of relevant information is critical in view of the mutual dependent nature of construction activities. Effective communication reduces dispute arising from misunderstanding. Mediation analysis was performed to investigate the mediating role of communication in the trust-performance relationship. Five significant mediation models were identified. Effective information flow is found to be the versatile mediator of the trust-project performance relationship among all of the significant models. This implies that the improvement of information flow would likely achieve satisfactory performance.

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Acknowledgments

Special thanks to Mr. Man Chung Lam for collecting data for the study. The content of this chapter has been published in Volume 139(8) of the Journal of Construction Engineering and Management and is used with the permission from ASCE.

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Authors and Affiliations

  1. Construction Dispute Resolution Research Unit, Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, People’s Republic of China

    Sai On Cheung

  2. Department of Civil and Environmental Engineering, Faculty of Engineering, The University of Auckland, Auckland, New Zealand

    Tak Wing Yiu

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  1. Sai On Cheung
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Correspondence to Sai On Cheung .

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  1. Department of Civil and Architectural Engineering, City University of Hong Kong, Hong Kong, China

    Sai On Cheung

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Cheung, S.O., Yiu, T.W. (2014). Interweaving Trust and Communication for Project Performance. In: Cheung, S. (eds) Construction Dispute Research. Springer, Cham. https://doi.org/10.1007/978-3-319-04429-3_10

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  • DOI: https://doi.org/10.1007/978-3-319-04429-3_10

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