Abstract
Configuration systems are important drivers for the concept of mass customization. One of the main challenges when conceptualizing, designing, and implementing such a configuration system is the creation of an appropriate user interface. The recent literature covers a lot of different findings, which criteria a B2C product configurator should fulfill to offer the customer an optimal customization process. A case study by Streichsbier et al. (The Influence of De-Facto Standards on Users dealing with B2C Configuration Systems, Taipei 2010) identified de-facto standards according to the position and availability of certain Web elements within the user interface of configurators of the automobile, apparel, and electronic industries. As the identified standards vary within the industries, for the following study only the apparel industry, strictly speaking T-shirt configurators are considered. The empirical aim of the present study, based on user observation, is to find out whether or not the structure of a configurator’s user interface has an influence on the customers’ process satisfaction.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Shneiderman, B., Plaisant, C.: Designing the User Interface: strategies for Effective Human-Computer Interaction. 4th edn. Boston (2005)
Shneiderman, B.: User interface design—effektive interaktion zwischen mensch und maschine, leitfaden für intelligentes schnittstellendesign—was programmierer und designer über den anwender wissen müssen. mitp-Verlag, Bonn (2002)
Von Hippel, E.: Democratizing Innovation, MIT Press, Cambridge (2005)
Sarodnick, F., Brau, H.: Methoden der Usability Evaluation—Wissenschaftliche Grundlagen und Praktische Anwendungen, Bern (2006)
Krug, S.: Don’t Make Me Think: common Sense Approach to Web Usability. 2nd edn. New Riders, Berkeley (2006)
Bernard, M.: Examining user expectations for the location of common e-commerce web objects (2002) http://usabilitynews.org/examining-user-expectations-for-the-location-of-common-e-commerce-web-objects
Streichsbier, C., Blazek, P., Partl, M.: The influence of de-facto standards on users dealing with B2C configuration systems. In: Proceedings of the MCP-AP, Taipei (2010)
Probst, L., Monfardini, E., Frideres, L., Demetri, D., Kauffmann, A., Clarke, S.: Advanced manufacturing—mass customisation. Business Innovation Observatory, p. 2. European Commission (2013)
Combeenation, http://www.combeenation.com
Salvador, F., de Holan, P.M., Piller, F.: Cracking the code of mass customization. MIT Sloan Manage. Rev. 50(3), 71–78 (2009)
Totz, C., Riemer, K.: The effect of interface quality on success—An integrative approach on mass customization design. In: Tseng, M., Piller, F. (eds.) Proceedings of the World Congress on Mass Customization and Personalization MCPC 2011, Hong Kong (2011)
Dockenfuß, R.: Praxisanwendungen von toolkits und konfiguratoren zur erschließung taziten userwissens. In: Herstatt, C., Verworn, B. (eds.) Management der frühen Innovationsphasen: Grundlagen – Methoden – Neue Ansätze, pp. 215–232. Wiesbaden (2003)
Rogoll, T., Piller, F. T.: Product Configuration from the customer’s perspective: a comparison of configuration systems in the apparel industry. In: International Conference on Economic, Technical and Organisational aspects of Product. PETO, Copenhagen (2004)
Schreier, M., Mair am Tinkhof, A., Franke, N.: Warum “toolkits for user innovation and design” für ihre nutzer wert schaffen: eine qualitative analyse. In: Die Unternehmung–Swiss Journal of Business Research and Practice, vol. 3 (2006)
Nielsen, J., Loranger, H.: Web usability, Addison-Wesley, Munich (2006)
Adkisson, H.: Examining the role of de facto standards on web (2003) http://boxesandarrows.com/examining-the-role-of-de-facto-standards-on-the-web
Galitz, W.O.: The Essential Guide to User Interface Design: an Introduction to GUI Design Principles and Techniques. 2nd edn. Wiley, New York (2002)
Manhartsberger, M., Musil, S.: Web usability: das prinzip des vertrauens. Galileo Press, Bonn (2001)
Shaikh, A.D., Lenz, K.: Where’s the search? re-examining user expectations of web objects. Usability News, 8(1) (2006) http://psychology.wichita.edu/surl/usabilitynews/81/pdf/Usability%20News%2081%20-%20Shaikh2.pdf
Nielsen, J.: Why you only need to test with 5 users. In: Jakob Nielsen’s Alertbox. http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users(2000). 19 Mar 2000
Schweibenz, W., Thissen, F.: Qualität im Web: Benutzerfreundliche Webseiten Durch Usability Evaluation. Springer, Heidelberg (2003)
Configurator database, cyLEDGE Media GmbH, http://www.configurator-database.com
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer International Publishing Switzerland
About this paper
Cite this paper
Blazek, P., Pilsl, K. (2014). The Impact of the Arrangement of User Interface Elements on Customer Satisfaction in the Configuration Process. In: Brunoe, T., Nielsen, K., Joergensen, K., Taps, S. (eds) Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014), Aalborg, Denmark, February 4th - 7th, 2014. Lecture Notes in Production Engineering. Springer, Cham. https://doi.org/10.1007/978-3-319-04271-8_43
Download citation
DOI: https://doi.org/10.1007/978-3-319-04271-8_43
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-04270-1
Online ISBN: 978-3-319-04271-8
eBook Packages: EngineeringEngineering (R0)