Skip to main content
SpringerLink
Log in
Book cover

Information and Communication Technologies in Tourism 2014 pp 733–745Cite as

Prioritisation of Key Performance Indicators in an Evaluation Framework for Determining the Economic Value and Effectiveness of Internet Room Diagramming Solutions by the Application of AHP

  • Conference paper
  • First Online:

  • 6418 Accesses

Abstract

Previous studies suggest the effectiveness of eBusiness applications such as Room Diagramming Solutions could be monitored through a hierarchical evaluation framework in the post-adoption stage. However, an evaluation model should not only indicate what is important to be measured but also each measurement should be weighted. This study uses an Analytic Hierarchy Process survey conducted with venue operators in the U.S. chain hotel systems for generation of the priorities and weightings of the criteria which had been previously identified. Perceived stakeholder and social pressure was weighted as the most important indicator. Information and Communication Technologies impact on customer satisfaction was considered with high priority, and which echoes relevant research. The criteria prioritised could be adopted to conduct further research concerning performance measurements such as the ICT Balanced Scorecard for strategic management. The research approaches used could also be applied to performance measurements for innovative ICT applications such as social media.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Benlian, A. (2010, June 7–9). Which type of software model is first choice? An AHP-based comparison of traditional, open-source, and on-demand office suites on the fulfillment of evaluation criteria. In P. M. Alexander, M. Turpin & J. P. V. Deventer (Eds.), 18th European Conference on Information Systems, ECIS 2010. Pretoria, South Africa.

    Google Scholar 

  • Bielski, L. (1997). PCMA expands hotel inspections. Retrieved January 3, 2013, from http://www.businesstravelnews.com/More-News/PCMA-Expands-Hotel-Inspections/?a=btn

  • Buglione, L., Abran, A., & Meli, R. (2001). How functional size measurement supports the balanced scorecard framework for ICT. In FESMA-DASMA 2001 (4th European Conference on Software Measurement and ICT Control) (pp. 259–272). Heidelberg, Germany.

    Google Scholar 

  • Buhalis, D. (1998). Strategic use of information technologies in the tourism industry. Tourism Management, 19(3), 409–423.

    Article  Google Scholar 

  • Buhalis, D., Leung, D., & Law, R. (2011). eTourism: Critical information and communication technologies for tourism destinations. In Y. Wang & A. Pizam (Eds.), Destination marketing and management: Theories and applications (pp. 205–224). Wallingford: CAB International.

    Chapter  Google Scholar 

  • Casanova, M. B., Kim, D. Y., & Morrison, A. M. (2005). The relationships of meeting planner’s profiles with usage and attitudes toward the use of technology. Journal of Convention & Event Tourism, 7(3), 19–43.

    Article  Google Scholar 

  • Cho, Y., Wang, Y., & Fesenmaier, D. R. (2002). Searching for experiences: The web-based virtual tour in tourism marketing. Journal of Travel & Tourism Marketing, 12(4), 1–17.

    Article  Google Scholar 

  • Cooper, D. R., & Schindler, P. S. (2006). Business research methods (9th ed.). New York: McGraw-Hill.

    Google Scholar 

  • Crouch, G. I. (2011). Destination competitiveness: An analysis of determinant attributes. Journal of Travel Research, 50(1), 27–45.

    Article  Google Scholar 

  • Davis, C. (2005). Meetings Beat. Retrieved January 3, 2013, from http://www.businesstravelnews.com/Corporate-Meetings-News/Meetings-Beat—2005-02-07/?a=btn

  • E-Hospitality. (2011). MeetingMatrix International to Provide iPlan™ Interactive Floor Plans to Starwood Hotels & Resorts Worldwide. Retrieved January 3, 2013, from http://www.e-hospitality.com/doc.mvc/MeetingMatrix-International-To-Provide-iPlan-0001

  • Ettlie, J. E., & Vellenga, D. B. (1979). The adoption time period for some transportation innovations. Management Science, 25(5), 429–443.

    Article  Google Scholar 

  • Fenich, G. G. (2012). Meetings, expositions, events and conventions: An introduction to the industry (3rd ed.). London: Pearson/Prentice Hall.

    Google Scholar 

  • Fiore, A. M., Kim, J., & Lee, H. (2005). Effect of image interactivity technology on consumer responses toward the online retailer. Journal of Interactive Marketing, 19(3), 38–53.

    Article  Google Scholar 

  • Forman, E. H., & Gass, S. I. (2001). The analytic hierarchy process—an exposition. Operations Research, 49(4), 469–486.

    Article  Google Scholar 

  • Fuchs, M., Witting, C., & Höpken, W. (2009). eBusiness readiness, intensity and impact: An Austrian hotel study. In W. Höpken, U. Gretzel, & U. Law (Eds.), Information and communication technologies in tourism 2009 (pp. 431–442). New York: Springer.

    Chapter  Google Scholar 

  • Fuchs, M., Höpken, W., Föger, A., & Kunz, M. (2010). E-business readiness, intensity, and impact: An Austrian destination management organization study. Journal of Travel Research, 49(2), 165–178.

    Article  Google Scholar 

  • Goldblatt, J. (2011). Special events: A new generation and the next frontier. Hoboken: Wiley.

    Google Scholar 

  • Ham, S., Kim, W. G., & Jeong, S. (2005). Effect of information technology on performance in upscale hotels. International Journal of Hospitality Management, 24(2), 281–294.

    Article  Google Scholar 

  • Horan, P. (2010). Developing an effectiveness evaluation framework for destination management systems. PhD Thesis, Queen Margaret University, Edinburgh.

    Google Scholar 

  • Hsieh, L., Chin, J., & Wu, M. (2006). Performance evaluation for university electronic libraries in Taiwan. Electronic Library, 24(2), 212–224.

    Article  Google Scholar 

  • Ip, C., Law, R., & Lee, H. A. (2012). The evaluation of hotel website functionality by fuzzy analytic hierarchy process. Journal of Travel & Tourism Marketing, 29(3), 263–278.

    Article  Google Scholar 

  • Jarvenpaa, S. L., & Ives, B. (1991). Executive involvement and participation in the management of information technology. MIS Quarterly, 15(2), 205–227.

    Article  Google Scholar 

  • Jones, D. L., & Baloglu, S. (2006). What hotel sales and marketing executives should know before investing dollars in sales technology. Journal of Convention & Event Tourism, 8(1), 31–44.

    Article  Google Scholar 

  • Kahraman, C., Demirel, N. Ç., & Demirel, T. (2007). Prioritization of e-government strategies using a SWOT-AHP analysis: The case of Turkey. European Journal of Information Systems, 16(3), 284–298.

    Article  Google Scholar 

  • Kim, D. Y., Jang, S., & Morrison, A. M. (2011). Factors affecting organizational information technology acceptance: A comparison of convention and visitor bureaus and meeting planners in the United States. Journal of Convention & Event Tourism, 12(1), 1–24.

    Article  Google Scholar 

  • Kuan, K. K. Y., & Chau, P. Y. K. (2001). A perception-based model for EDI adoption in small businesses using a technology-organization-environment framework. Information and Management, 38(8), 507–521.

    Article  Google Scholar 

  • Lee, S., Close, A. G., & Love, C. (2010). How information quality and market turbulence impact convention and visitors bureaus’ use of marketing information: Insights for destination and event marketing. Journal of Convention & Event Tourism, 11(4), 266–292.

    Article  Google Scholar 

  • Lee, W., Tyrrell, T., & Erdem, M. (2013). Exploring the behavioral aspects of adopting technology: Meeting planners’ use of social network media and the impact of perceived critical mass. Journal of Hospitality and Tourism Technology, 4(1), 6–22.

    Article  Google Scholar 

  • Lin, K.-W., Frew, A. J., & Goldblatt, J. (2013). The development of an evaluation framework for determining the economic value and effectiveness of internet room diagramming solutions. In L. Cantoni & Z. Xiang (Eds.), Information and communication technologies in tourism 2013 (pp. 339–351). Berlin: Springer.

    Chapter  Google Scholar 

  • McKenna, H. P. (1994). The Delphi technique: A worthwhile approach for nursing? Journal of Advanced Nursing, 19, 1221–1225.

    Article  Google Scholar 

  • O’Connor, P. (2004). Using computers in hospitality (3rd ed.). London: Thomson.

    Google Scholar 

  • O’Connor, P., & Frew, A. J. (2004). An evaluation methodology for hotel electronic channels of distribution. International Journal of Hospitality Management, 23(2), 179–199.

    Article  Google Scholar 

  • PricewaterhouseCoopers. (2011). The economic significance of meetings to the U.S. economy: Executive summary. Alexandria: Convention Industry Council.

    Google Scholar 

  • Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York: Free Press.

    Google Scholar 

  • Rogers, T. (2008). Conferences and conventions (2nd ed.). Oxford: Butterworth-Heinemann.

    Google Scholar 

  • Saaty, T. L. (2000). Decision making for leader (3rd ed.). Pittsburgh: RWS.

    Google Scholar 

  • Saaty, T. L. (2005). The analytic hierarchy and analytic network processes for the measurement of intangible criteria and for decision-making. In J. Figueira, S. Greco, & M. Ehrogott (Eds.), Multiple criteria decision analysis: State of the art surveys (pp. 345–407). Boston: Springer Science + Business Media.

    Google Scholar 

  • Tallon, P. P., & Kraemer, K. L. (2007). Fact or fiction? A sensemaking perspective on the reality behind executives’ perceptions of IT business value. Journal of Management Information Systems, 24(1), 13–54.

    Article  Google Scholar 

  • Tallon, P. P., Kraemer, K. L., & Gurbaxani, V. (2000). Executives’ perceptions of the business value of information technology: A process-oriented approach. Journal of Management Information Systems, 16, 145–173.

    Google Scholar 

  • Tornatzky, L. G., & Klein, K. (1982). Innovation adoption-implementation a meta analysis of findings. IEEE Transactions on Engineering Management, EM-29(1), 28–45.

    Google Scholar 

  • Torrence, S. (2003). 21st Century site selection. Retrieved January 3, 2013, from http://pcma.org/Convene/Issue-Archives/June-2003/21st-Century-Site-Selection.htm

  • Tsai, H. Y., & Ho, P. T. (2009). Assessing site selection criteria for Taiwan lantern festival by analytic hierarchy process. Event Management, 12, 187–197.

    Article  Google Scholar 

  • von Solms, S. (2009, July 29–August 1). Homogeneity and choice aggregation in the analytic hierarchy process. In The International Symposium on the Analytic Hierarchy Process (ISAHP) 2009, Pittsburgh, Pennsylvania, USA.

    Google Scholar 

  • Yuan, Y. L., Gretzel, U., & Fesenmaier, D. R. (2006). The role of information technology use in American conventions and visitors bureaus. Tourism Management, 27(2), 326–341.

    Article  Google Scholar 

  • Zhu, K., Dong, S., Xu, S. X., & Kraemer, K. L. (2006). Innovation diffusion in global contexts: determinants of post-adoption digital transformation of European companies. European Journal of Information Systems, 15, 601–616.

    Article  Google Scholar 

  • Zopounidis, C., & Doumpos, M. (2000). Intelligent decision aiding systems based on multiple criteria for financial engineering. AH Dordrecht: Kluwer Academic Publishers.

    Book  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Arts, Social Sciences and Management, Queen Margaret University, Edinburgh, UK

    Kuan-Wen Lin, Andrew J. Frew & Joe Goldblatt

Authors
  1. Kuan-Wen Lin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Andrew J. Frew
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Joe Goldblatt
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Kuan-Wen Lin .

Editor information

Editors and Affiliations

  1. Virginia Tech, Blacksburg, Virginia, USA

    Zheng Xiang

  2. Washington State University, Vancouver, Washington, USA

    Iis Tussyadiah

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer International Publishing Switzerland

About this paper

Cite this paper

Lin, KW., Frew, A.J., Goldblatt, J. (2013). Prioritisation of Key Performance Indicators in an Evaluation Framework for Determining the Economic Value and Effectiveness of Internet Room Diagramming Solutions by the Application of AHP. In: Xiang, Z., Tussyadiah, I. (eds) Information and Communication Technologies in Tourism 2014. Springer, Cham. https://doi.org/10.1007/978-3-319-03973-2_53

Download citation

Publish with us

Policies and ethics

Search

Navigation