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Opinion and Consensus Dynamics in Tourism Digital Ecosystems

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Information and Communication Technologies in Tourism 2014

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Abstract

A tourism destination is a social network with a group of interacting stakeholders jointly producing the experience that the travellers consume. The harmonisation and coordination of stakeholders’ views and the development of a consensus-based strategy are essential elements for destination competitiveness and growth. Despite that, there is still scarce research aimed at analysing the mechanisms through which consensus can be achieved and how such a process can be assessed and monitored. This paper aims at contributing to fill this gap applying a spectral analysis to three destination networks with the objective of analysing the mechanisms through which information flows across the connections that link the different stakeholders and those that rule the establishment of a common opinion. Contributions to the body of knowledge and managerial implications are discussed and suggestions for further research are given.

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Author information

Authors and Affiliations

  1. Master in Economics and Tourism and Dondena Center for Research on Social Dynamics, Bocconi University, Milan, Italy

    Rodolfo Baggio

  2. Department of Economics and Business, University of Sassari and CRENoS, Sassari, Italy

    Giacomo Del Chiappa

Authors
  1. Rodolfo Baggio
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  2. Giacomo Del Chiappa
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Corresponding author

Correspondence to Rodolfo Baggio .

Editor information

Editors and Affiliations

  1. Virginia Tech, Blacksburg, Virginia, USA

    Zheng Xiang

  2. Washington State University, Vancouver, Washington, USA

    Iis Tussyadiah

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Baggio, R., Chiappa, G.D. (2013). Opinion and Consensus Dynamics in Tourism Digital Ecosystems. In: Xiang, Z., Tussyadiah, I. (eds) Information and Communication Technologies in Tourism 2014. Springer, Cham. https://doi.org/10.1007/978-3-319-03973-2_24

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