Abstract
BPM followed more or less naturally in the footsteps of Business Process Reengineering (BPR)—and now we’re witnessing the next wave in process thinking. This is Prof Hendrik Vanmaele’s point of view, based on his observations and extensive experience in BPM projects. We asked him about what to expect next.
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Carglass is the Belgian subsidiary of the international Belron group, specialist in car window repairs and replacements. The company has been extremely successful with a customer delight campaign, supported by a strong process focus.
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Van den Bergh, J., Thijs, S., Viaene, S. (2014). The Next Wave in Process Thinking: An Interview with Hendrik Vanmaele. In: Transforming Through Processes. SpringerBriefs in Business Process Management. Springer, Cham. https://doi.org/10.1007/978-3-319-03937-4_13
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DOI: https://doi.org/10.1007/978-3-319-03937-4_13
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