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Design and Deployment of Everyday UbiComp Solutions at the Hotel: An Empirical Study of Intrinsic Practice Transformation

  • Rafael Hegre Cabeza
  • Victor Kaptelinin
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8278)

Abstract

Understanding how people employ digital artifacts in their everyday settings to create more advanced interactive habitats is becoming a key issue in HCI research. This paper aims to contribute to this research by reporting an empirical study of artifact ecologies and their dynamics in day-to-day activities at a hotel. We describe two technological solutions, designed and implemented by people in the settings: (a) converting a paper-based cleaning staff roster into a Google Doc, and (b) switching from a traditional fax machine to email as a technology for handling communication with suppliers. We discuss a range of factors affecting such user-driven innovations, as well as the impact of the technologies on larger-scale interactive habitats.

Keywords

Habitat end-user development intrinsic practice transformation hotel industry everyday computing UbiComp 

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Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  • Rafael Hegre Cabeza
    • 1
  • Victor Kaptelinin
    • 1
  1. 1.Department of Information Science and Media StudiesUniversity of BergenBergenNorway

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