Quality of Experience Versus User Experience

Part of the T-Labs Series in Telecommunication Services book series (TLABS)


The current chapter discusses the concepts Quality of Experience and User Experience. As Quality of Experience is introduced in the previous chapter, this chapter starts with an introduction to the User Experience concept at the level of theory and practice. First its origins, definitions, and key attributes are discussed. This is followed by an overview of methods and approaches to evaluate User Experience in practice. Thereupon, we discuss both concepts in comparison. While a number of similarities are identified, these are exceeded by the number of differences, which are situated at the theoretical-conceptual level and the methodological-practical level. It is concluded that User Experience is the more mature concept, both at the level of theory and practice. Thus the literature within the User Experience domain can be of great value for the Quality of Experience-community, especially if the latter intends to really put the recently proposed more holistic definition of Quality of Experience into practice.



Katrien De Moor’s work was carried out during the tenure of an ERCIM “Alain Bensoussan” Fellowship Programme and received funding from the European Union Seventh Framework Programme (FP7/2007-2013) under grant agreement no 246016.


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© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Quality and Usability Lab, Telekom Innovation LaboratoriesTUBerlinGermany
  2. 2.Department of TelematicsNorwegian University of Science and TechnologyTrondheimNorway
  3. 3.iMinds-MICTGhent UniversityGhentBelgium

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