User Assistance Tool for a WebService ERP

Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 221)


Companies are increasingly complex requiring increasingly complex software management systems. For that reason, they resort to ERP systems, which are becoming wildly complex in an attempt to cover all the needs of the companies. They tend to have extensive menus with endless options to anticipate and try to satisfy all the information management situations. However, this software complexity taxes the human resources in the company. Complex ERP require that employees of these companies receive intensive training, and extensive further support is required of the ERP tool manufacturer.


Social Network Expert System Recommender System Enterprise Resource Planning Enterprise Resource Planning System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer International Publishing Switzerland 2013

Authors and Affiliations

  1. 1.Informática 68 Investigación y Desarrollo S.L., Computational Intelligence GroupUniversity of the Basque CountryDonostiaSpain
  2. 2.Computational Intelligence GroupUniversity of the Basque CountryDonostiaSpain

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