Abstract
Modern insurance information systems need intelligence to provide new functions that till now as a rule have been carried out by humans. Introduction of intelligent mechanisms into information systems allows the insurance companies to automate processes in the insurance business and achieve two benefits. Firstly, the amount of work done by humans is reduced and secondly more services can be provided to customers electronically, which increases the level of customer service. Additionally, insurance information systems need to communicate with many other systems to get the needed data. These demands fit the characteristics of intelligent agents. Thus the paper proposes to implement an insurance information system as a multi-agent system using intelligent agents to realize the modules of insurance information systems. A novel multi-agent architecture for insurance information system development is proposed.
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Lavendelis, E. (2013). Multi-agent Architecture for Intelligent Insurance Systems. In: Omatu, S., Neves, J., Rodriguez, J., Paz Santana, J., Gonzalez, S. (eds) Distributed Computing and Artificial Intelligence. Advances in Intelligent Systems and Computing, vol 217. Springer, Cham. https://doi.org/10.1007/978-3-319-00551-5_53
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DOI: https://doi.org/10.1007/978-3-319-00551-5_53
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-00550-8
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