Abstract
The article presents a proposed approach to assess the impact of training on the final performance of an organization, this approach combines a theoretical proposal with the Analytical Hierarchy Process (AHP) methodology, called APAJ (Action Participatory Hierarchical Analysis). Then, articles related to the topic to be developed are reviewed. The methodology and its subsequent application in a case study are detailed below. Finally, the article concludes by identifying the most important KPIs for the return on investment in training.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Álvarez Pérez, C., Rodríguez Montequín, V., Ortega Fernández, F., Villanueva Balsera, J.: Integrating analytic hierarchy process (AHP) and balanced scorecard (BSC) framework for sustainable business in a software factory in the financial sector. Sustainability 9(4), 486 (2017)
Brahmana, R.K., Brahmana, R.K., Fei Ho, T.C.: Training and development policy, corporate governance, and firm performance. Gadjah Mada Int. J. Bus. 20(1), 59–87 (2018)
Curado, C., Bernardino, G.: Training programs’ return on investment in the Portuguese railway company: a fuzzy-set qualitative comparative analysis. Int. J. Train. Dev. 22(4), 239–255 (2018)
Kucherov, D., Manokhina, D.: Evaluation of training programs in Russian manufacturing companies. Eur. J. Training Dev. 41(2), 119–143 (2017)
Fregonese, C., Caputo, A., Langher, V.: Italian translation of the questionnaire for professional training evaluation. Int. J. Train. Dev. 22(1), 34–50 (2018)
Kopp, T., Kinkel, S., Schäfer, T., Kieslinger, B., Brown, A.J.: Measuring the impact of learning at the workplace on organisational performance. Int. J. Prod. Perform. Manag. (2020)
Lorente, J.I., Doblas, P., Zaldumbide, I.: La competencia en comunicación en el aprendizaje orientado a proyectos (PBL). A ‘Univest 11’. Universitat, Girona (2011). http://hdl.handle.net/10256/3716
Massingham, R., Massingham, P.R., Dumay, J.: Improving integrated reporting: a new learning and growth perspective for the balanced scorecard. J. Intellect. Cap. 20(1), 60–82 (2018)
Moldovan, L.: Training outcome evaluation model. Procedia Technol. 22, 1184–1190 (2016)
Phillips, J.J., Phillips, P.P.: Handbook of Training Evaluation and Measurement Methods. Routledge (2016)
Quezada, L., et al.: A method for generating strategy maps using ANP. J. Manuf. Technol. Manag. 25(8), 1090–1104 (2014). https://doi.org/10.1108/JMTM-06-2014-0081
Rial, P.G.: El marketing aplicado a la formación en la empresa: propuesta para la promoción de la formación entre los empleados a través de” lifelong learning. Ph.D. dissertation, USC (2016)
Saaty, T.L.: The Analytic Hierarchy Process. McGraw-Hill Book Co., New York (1980)
Lester, S., Costley, C.: Work-based learning at higher education level: value, practice and critique. Stud. High. Educ. 35(5), 561–575 (2010). https://doi.org/10.1080/03075070903216635
Subramanian, K.S., Sinha, V., Gupta, P.D.: A study on return on investment of training programme in a government enterprise in India. Vikalpa 37(1), 31–48 (2012)
Tonhäuser, C., Seeber, S.: Assessing the return on investments in human resource development: theory and practice. In: Human Resource Management Practices: Assessing Added Value, pp. 69–87 (2015)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Galleguillos Pozo, R.E., Rial González, P. (2024). Suggested Approach to Training Impact Assessment in SMEs. In: Bautista-Valhondo, J., Mateo-Doll, M., Lusa, A., Pastor-Moreno, R. (eds) Proceedings of the 17th International Conference on Industrial Engineering and Industrial Management (ICIEIM) – XXVII Congreso de Ingeniería de Organización (CIO2023). CIO 2023. Lecture Notes on Data Engineering and Communications Technologies, vol 206. Springer, Cham. https://doi.org/10.1007/978-3-031-57996-7_61
Download citation
DOI: https://doi.org/10.1007/978-3-031-57996-7_61
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-57995-0
Online ISBN: 978-3-031-57996-7
eBook Packages: EngineeringEngineering (R0)