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Talent Training Practices in SME Hotels

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Proceedings of the 17th International Conference on Industrial Engineering and Industrial Management (ICIEIM) – XXVII Congreso de Ingeniería de Organización (CIO2023) (CIO 2023)

Part of the book series: Lecture Notes on Data Engineering and Communications Technologies ((LNDECT,volume 206))

Abstract

The hospitality industry has a significant role in the economy of Spain, the second most visited country. Human resources (HRs) are the most essential resources in this industry. Talented employees can be a competitive advantage for hospitality organizations, especially hotels, as a vital industry sub-sector. For managing talents, good practices should be used to train high-potential and high-performing employees to fill critical positions in an organization. We decided to study talent training practices in four- and five-star hotels among Small and Medium-sized enterprises in Barcelona. The research question is “What are the talent management practices in SME hotels?” It is exploratory research based on semi-structured interviews. Finally, a classified list of reasonable practices for the training of talents in the hotel sector is provided.

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Authors and Affiliations

  1. Dpto. de Organización de Empresas, Escuela Politécnica Superior de Edificación de Barcelona. Universitat Politècnica de Catalunya, Av. Diagonal, 647, 08028, Barcelona, Spain

    Ehsan Taghi Zadeh Ansari

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  1. Ehsan Taghi Zadeh Ansari
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Correspondence to Ehsan Taghi Zadeh Ansari .

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Editors and Affiliations

  1. ETSEIB, Universitat Politècnica de Catalunya, Barcelona, Spain

    Joaquín Bautista-Valhondo

  2. ETSEIB, Universitat Politècnica de Catalunya, Barcelona, Spain

    Manuel Mateo-Doll

  3. ETSEIB, Universitat Politècnica de Catalunya, Barcelona, Spain

    Amaia Lusa

  4. ETSEIB, Universitat Politècnica de Catalunya, Barcelona, Spain

    Rafael Pastor-Moreno

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© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Ansari, E.T.Z. (2024). Talent Training Practices in SME Hotels. In: Bautista-Valhondo, J., Mateo-Doll, M., Lusa, A., Pastor-Moreno, R. (eds) Proceedings of the 17th International Conference on Industrial Engineering and Industrial Management (ICIEIM) – XXVII Congreso de Ingeniería de Organización (CIO2023). CIO 2023. Lecture Notes on Data Engineering and Communications Technologies, vol 206. Springer, Cham. https://doi.org/10.1007/978-3-031-57996-7_13

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  • DOI: https://doi.org/10.1007/978-3-031-57996-7_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-57995-0

  • Online ISBN: 978-3-031-57996-7

  • eBook Packages: EngineeringEngineering (R0)

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