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Six Sigma for the Improvement of Productivity for Fiber to the Home (FTTH) Installations of an Outsourcing Service Company

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Advances in Manufacturing IV (MANUFACTURING 2024)

Part of the book series: Lecture Notes in Mechanical Engineering ((LNME))

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Abstract

Companies need to improve their processes to reduce the rate of product defects, improve production efficiency and product quality, and reduce production costs to improve their competitiveness in the industry. The study took as an example a Peruvian outsourcing dedicated to serving FTTH (Fiber To The Home) installations for Claro Perú, a subsidiary of América Móvil, one of the leading companies in integrated telecommunications services in Latin America through improvement steps. of Six Sigma which is a systematic method of operations management that seeks to improve the capacity of the production process by reducing all waste, which is carried out in accordance with the DMAIC cycle. In the execution of the Define, Measure, Analyze, Improve and Control activities, the scope of the implemented actions is summarized as references to control charts, development of procedures and training to guarantee the maintenance of the implemented actions. Percentage increases in productivity were achieved in the order of 27.08%, effectiveness of 11.69% and efficiency of 14.52%.

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Author information

Authors and Affiliations

  1. Cesar Vallejo University, Faculty of Engineering and Architecture, Program Industrial Engineering, Trujillo, Peru

    Rosario-del-Pilar López Padilla, Margarita-Jesús Egúsquiza Rodriguez & Jaime-Enrique Molina Vilchez

Authors
  1. Rosario-del-Pilar López Padilla
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  2. Margarita-Jesús Egúsquiza Rodriguez
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  3. Jaime-Enrique Molina Vilchez
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Correspondence to Rosario-del-Pilar López Padilla .

Editor information

Editors and Affiliations

  1. Faculty of Mechanical Engineering, Poznań University of Technology, Poznan, Poland

    Magdalena Diering

  2. Faculty of Mechanical Engineering, Poznań University of Technology, Poznan, Poland

    Michał Wieczorowski

  3. Department of Mechanical Engineering, PVPIT-Budhgaon, Budghaon, Maharashtra, India

    Mukund Harugade

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López Padilla, RdP., Egúsquiza Rodriguez, MJ., Molina Vilchez, JE. (2024). Six Sigma for the Improvement of Productivity for Fiber to the Home (FTTH) Installations of an Outsourcing Service Company. In: Diering, M., Wieczorowski, M., Harugade, M. (eds) Advances in Manufacturing IV. MANUFACTURING 2024. Lecture Notes in Mechanical Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-56467-3_2

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  • DOI: https://doi.org/10.1007/978-3-031-56467-3_2

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