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From Algorithms to Ethics: XAI’s Impact on E-Commerce

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Role of Explainable Artificial Intelligence in E-Commerce

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1094))

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Abstract

“From Algorithms to Ethics: XAI's Impact on E-Commerce” explores the pivotal role that Explainable Artificial Intelligence plays in transforming the e-commerce landscape. It addresses the ethical challenges arising from algorithmic decision-making and underscores the significance of transparency, fairness, and trust in the world of online retail. As e-commerce continues to shape the future of commerce, XAI emerges as a fundamental enabler of ethical and sustainable digital engagement.

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Authors and Affiliations

  1. University of South Pacific, South Pacific, Fiji

    Loveleen Gaur

  2. Taylor’s University, Subang Jaya, Malaysia

    Loveleen Gaur

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  1. Loveleen Gaur
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Correspondence to Loveleen Gaur .

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  1. School of Computer Science, Taylor’s University, Subang Jaya, Malaysia

    Loveleen Gaur

  2. Benett University, Greater Noida, India

    Ajith Abraham

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Gaur, L. (2024). From Algorithms to Ethics: XAI’s Impact on E-Commerce. In: Gaur, L., Abraham, A. (eds) Role of Explainable Artificial Intelligence in E-Commerce. Studies in Computational Intelligence, vol 1094. Springer, Cham. https://doi.org/10.1007/978-3-031-55615-9_8

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  • DOI: https://doi.org/10.1007/978-3-031-55615-9_8

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