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Decoding the Recommender System: A Comprehensive Guide to Explainable AI in E-commerce

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Role of Explainable Artificial Intelligence in E-Commerce

Part of the book series: Studies in Computational Intelligence ((SCI,volume 1094))

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Abstract

The rapid growth of e-commerce has resulted in an increasingly competitive landscape where businesses strive to provide personalized and engaging experiences to their customers. Recommender systems, powered by advanced algorithms and artificial intelligence, are central to this effort, curating tailored suggestions for products, services, and content. However, the complex and opaque decision-making processes of these systems often act as black boxes, limiting user understanding and trust. This chapter delves into the exclusive roles of explainable AI in the decision-making processes of recommender systems within the context of e-commerce, highlighting its importance in fostering trustworthiness, ensuring ethical and legal compliance, and facilitating debugging and model improvement. We explore various types of explanations, techniques for generating explanations, and real-world examples of explainable recommender systems. In conclusion, explainable AI is an indispensable component of recommender systems, playing a critical role in enhancing user trust and engagement, ultimately leading to improved customer satisfaction and increased revenues for e-commerce businesses. As AI systems continue to evolve and become more integrated into our lives, explainability will remain a crucial aspect of their design and implementation.

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Authors and Affiliations

  1. Amity International Business School, Amity University, Noida, India

    Garima Sahu

  2. Taylor’s University, Subang Jaya, Malaysia

    Loveleen Gaur

  3. The University of the South Pacific, Suva, Fiji Islands

    Loveleen Gaur

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  1. Garima Sahu
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  2. Loveleen Gaur
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Correspondence to Garima Sahu .

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Editors and Affiliations

  1. School of Computer Science, Taylor’s University, Subang Jaya, Malaysia

    Loveleen Gaur

  2. Benett University, Greater Noida, India

    Ajith Abraham

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Sahu, G., Gaur, L. (2024). Decoding the Recommender System: A Comprehensive Guide to Explainable AI in E-commerce. In: Gaur, L., Abraham, A. (eds) Role of Explainable Artificial Intelligence in E-Commerce. Studies in Computational Intelligence, vol 1094. Springer, Cham. https://doi.org/10.1007/978-3-031-55615-9_3

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  • DOI: https://doi.org/10.1007/978-3-031-55615-9_3

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