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Digital Transformation of the Banking System: Challenges and Technological Leadership

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Technology: Toward Business Sustainability (ICBT 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 925))

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Abstract

The problematic reality in the current context of the traditional banking system is the lack of efficiency, accessibility and security faced by customers. Long queues, limited opening hours and cumbersome procedures at physical branches pose barriers for users, who find it difficult to access financial services conveniently and quickly. Faced with this problematic, digitization of the banking system has been proposed as a solution to address these challenges and improve the financial customer experience. The present research focuses on analyzing the important aspects about the digitization of the banking system written in the scientific literature between the years 2019 and 2023. The Prisma methodology was used, and the databases searched were ScienceDirect, Scopus and Scielo. Twenty-two articles were reviewed, following inclusion criteria such as publication between 2019 and 2023, languages in Spanish, English or Portuguese and open access. The results obtained indicate that the most used database is Sciencedirect and the year with the highest number of publications was 2022. Also, the digitization of the banking system helps to offer better and more secure services to customers. In addition, specific areas covered by this digitization include data, cybersecurity, accessibility, and inclusion. In conclusion, the digital transformation of the banking system has significantly improved the customer experience and paved the way for a more efficient, accessible, and secure financial landscape.

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Author information

Authors and Affiliations

  1. Business Faculty, Universidad Privada del Norte, Lima, Peru

    Fernando Huamani-Sotelo & Kevin Cruzado-León

  2. Research, Innovation and Social Responsibility Department, Universidad Privada del Norte, Lima, Peru

    Franklin Cordova-Buiza

  3. Faculty of Business Sciences, Universidad Continental, Huancayo, Peru

    Franklin Cordova-Buiza

  4. Universidad Nacional de San Agustín de Arequipa, Arequipa, Peru

    Valerio Ticona-Apaza

  5. Facultad de Ciencias, Tecnologías Sociales y Humanidades, Universidad Católica de Santa María, Arequipa, Peru

    Olger Gutierrez-Aguilar

Authors
  1. Fernando Huamani-Sotelo
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  2. Kevin Cruzado-León
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  3. Franklin Cordova-Buiza
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  4. Valerio Ticona-Apaza
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  5. Olger Gutierrez-Aguilar
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Corresponding author

Correspondence to Franklin Cordova-Buiza .

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Editors and Affiliations

  1. Middle East Technical University, Northern Cyprus Campus, Güzelyurt, Kallanli, KKTC, Türkiye

    Bahaaeddin Alareeni

  2. College of Business of Finance, Ahlia University, Manama, Bahrain

    Allam Hamdan

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Huamani-Sotelo, F., Cruzado-León, K., Cordova-Buiza, F., Ticona-Apaza, V., Gutierrez-Aguilar, O. (2024). Digital Transformation of the Banking System: Challenges and Technological Leadership. In: Alareeni, B., Hamdan, A. (eds) Technology: Toward Business Sustainability. ICBT 2023. Lecture Notes in Networks and Systems, vol 925. Springer, Cham. https://doi.org/10.1007/978-3-031-54019-6_23

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  • DOI: https://doi.org/10.1007/978-3-031-54019-6_23

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-54018-9

  • Online ISBN: 978-3-031-54019-6

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