Skip to main content

Analysing the Bottom-Up Approach to Develop Organisational Culture in Virtualised Organisations

  • Conference paper
  • First Online:
Towards Digital and Sustainable Organisations (ItAIS 2022)

Abstract

Due to the processes of the virtualisation of work, organisations are facing profound transformations which are also changing their organisational culture. The mainstream academic literature defines organisational culture in terms of shared meaning i.e., patterns of belief, symbolism, rituals, and mythology, which evolve and function as a source of cohesion for an organisation (Glaser et al. Management Communication Quarterly 1(2):173–198, 1987). Therefore, it argues that organisational culture develops within organisations through a top-down approach (Shepherd and Sutcliffe. The Academy of Management Review 36(2):361–380, 2011). However, as emerging technologies and the virtualisation of work have brought about substantial change (Großer and Baumöl. International Journal of Information Systems and Project Management 5(4):21–35, 2022), it is necessary to redefine the concept of organisational culture. Considering the different approaches to organisational culture, the present research aims at analysing how it is formulated within virtualised organisations (Atkinson and Sohn. TESOL Quarterly 47, 2013) that have several peculiarities both in terms of organisational designs and soft competencies (Autor et al. The Quarterly Journal of Economics 118(4):1279–1333, 2003; Autor. The changing task composition of the US Labor Market: An update of Autor, Levy, and Murnane (2003)—David Autor. ScholarSite, Inc., 2013; Grundke et al. Which skills for the digital era? Returns to skills analysis. OECD, 2018; Bissola et al. Journal of Product Innovation Management 31, 2014). Despite the increasing prevalence, this aspect has received little attention within academia. We will analyse the bottom-up perspective through the lenses of Socio-technical and Complexity theories (Bednar and Welch. Information Systems Frontiers 22(2):281–298, 2020; Kuhn. 9. The essential tension: Tradition and innovation in scientific research. In The essential tension. University of Chicago Press, pp 225–239. 2011; Bauman. Liquid modernity. Polity, 2000), as well as compare academic and grey literature to highlight the need for a change in the mainstream approach to organizational culture.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 199.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Townsend, A. M., DeMarie, S. M., & Hendrickson, A. R. (1998). Virtual teams: Technology and the workplace of the future. Academy of Management Executive, 12, 17–29.

    Google Scholar 

  2. DeSanctis, G., & Monge, P. (1999). Introduction to the special issue: Communication processes for virtual organizations. Organization Science, 10(6), 693–703.

    Google Scholar 

  3. Morrison-Smith, S., & Ruiz, J. (2020). Challenges and barriers in virtual teams: A literature review. SN Applied Sciences, 2(6), 1096.

    Google Scholar 

  4. Shepherd, D. A., & Sutcliffe, K. M. (2020). Inductive top-down theorizing: A source of new theories of organization. The Academy of Management Review, 36(2), 361–380.

    Google Scholar 

  5. Wagner, B. G. (2005). A Study on the influence of characteristics of organizational culture to the work performance. The International Journal of Accounting and Business Society, 13(2), 51–67.

    Google Scholar 

  6. Tohidi, H., & Jabbari, M. M. (2012). Organizational culture and leadership. Procedia - Social and Behavioral Sciences, 31, 856–860. https://doi.org/10.1016/j.sbspro.2011.12.156

  7. Glaser, S. R., Zamanou, S., & Hacker, K. (1987). Measuring and Interpreting organizational culture. Management Communication Quarterly, 1(2), 173–198. https://doi.org/10.1177/0893318987001002003

  8. Hofstede, G. (1984). Culture’s consequences: International differences in work-related values. Abridged ed. Sage Publications.

    Google Scholar 

  9. Hofstede, G., Neuijen, B., Ohayv, D. D., & Sanders, G. (1990). Measuring organizational cultures: A qualitative and quantitative study across twenty cases. Administrative Science Quarterly, 35, 286-316. https://doi.org/10.2307/2393392

  10. Atkinson, D., & Sohn, J. (2013). Culture from the Bottom-upBottom-up. TESOL Quarterly, 47. https://doi.org/10.1002/tesq.104

  11. Sinclair, J., & Collins, D. (1994). Towards a quality culture. International Journal of Quality & Reliability Management, 11(5), 19–29. https://doi.org/10.1108/02656719410062849

  12. Kim, Y.H., Sting, F.J., & Loch, C. H. (2014).Top-down, bottom-up, or both? Toward an integrative perspective on operations strategy formation. Journal of Operations Management, 32(7–8), 462–474.

    Google Scholar 

  13. Hartl, E. (2019). A Characterization of Culture Change in the Context of Digital Transformation. In: 25th Americas Conference on Information Systems, Proceedings of the 25th Americas Conference on Information Systems (AMCIS 2019), Cancún, Mexiko.

    Google Scholar 

  14. Großer, B., & Baumöl, U. (2022). Virtual teamwork in the context of technological and cultural transformation. International Journal of Information Systems and Project Management, 5(4), 21–35. https://doi.org/10.12821/ijispm050402

  15. Kuhn, T. S. (2011). The essential tension: tradition and innovation in scientific research. In The Essential Tension: Tradition and Innovation in Scientific Research, 225–239. University of Chicago Press. https://doi.org/10.7208/9780226217239-010

  16. Bauman, Z. (2000). Liquid modernity. Polity, Cambridge.

    Google Scholar 

  17. Morin, E. (1999). Seven complex lessons in education for the future. Paris: United Nations Educational, Scientific and Cultural Organization.

    Google Scholar 

  18. Anderson, P. W. More is different. Science, 177(4047), 393–396. https://doi.org/10.1126/science.177.4047.393

  19. Mitleton-Kelly, E. (2003). Ten principles of complexity and enabling infrastructures. Chapter 2 In E. Mitleton-Kelly (Ed.), Complex systems and evolutionary perspectives on organizations. The application of Complexity theory to organizations. Elsevier Science.

    Google Scholar 

  20. Latta, G. F. (2020). A complexity analysis of organizational culture, leadership, and engagement: Integration, differentiation, and fragmentation. International Journal of Leadership in Education, 23(3), 274–299. https://doi.org/10.1080/13603124.2018.1562095

  21. Lewin, K., Lippitt, R., & White, R. K. (1939). Patterns of aggressive behavior in experimentally created «social climates». The Journal of Social Psychology, 10, 271–299. https://doi.org/10.1080/00224545.1939.9713366

  22. Schneider, B., Ehrhart, M. G., & Macey, W. H. (2013). Organizational climate and culture. Annual Review of Psychology, 64(1), 361–388. https://doi.org/10.1146/annurev-psych-113011-143809

  23. Bellot, J. (2011). Defining and Assessing Organizational Culture. Nursing Forum, 46(1), 29–37. https://doi.org/10.1111/j.1744-6198.2010.00207.x

  24. Schein, E. H. (1990). Organizational culture. American Psychologist, 45(2), 109–119. https://doi.org/10.1037/0003-066X.45.2.109

  25. Pettigrew, A. M. (1989). On studying organizational cultures. Administrative Science Quarterly, 24(4), 570. https://doi.org/10.2307/2392363

  26. Alvesson, M. (2002). Understanding Organizational Culture. SAGE Publications Ltd. https://doi.org/10.4135/9781446280072

  27. Mei, X., Iannacchione, B., Stohr, M. K., Hemmens, C., Hudson, M., & Collins, P. A.(2017). Confirmatory analysis of an organizational culture instrument for corrections. The Prison Journal, 97(2), 247–269. https://doi.org/10.1177/0032885517692831

  28. Little, R. G. (2005). Organizational culture and the performance of critical infrastructure: Modeling and simulation in socio-technological systems. Proceedings of the 38th Annual Hawaii International Conference on System Sciences, 63b. https://doi.org/10.1109/HICSS.2005.477

  29. De Toni, A. F. (2011). Teoria della complessità e implicazioni manageriali: Verso l’auto-organizzazione. Sinergie Italian Journal of Management, 81, 57–96.

    Google Scholar 

  30. Mitleton-Kelly, E. (2006). A Complexity approach to co-creating an innovative environment. World Futures The Journal of General Evolution, 62(3).

    Google Scholar 

  31. Lauro, S. D. (2021).Alignment and misalignment between employees’ competencies and organizational values. In: 21st Workshop dei docenti e dei ricercatori di Organizzazione aziendale, WOA. Genova.

    Google Scholar 

  32. Nami, M. R. (2008). Virtual organizations: An overview. International Conference on Intelligent Information Processing (IIP: Intelligent Information Processing) IV, 211–219. https://doi.org/10.1007/978-0-387-87685-6_26.

  33. Cascio, W. F. (2000). Managing a virtual workplace. Academy of Management Perspectives,14(3), 81–90.

    Google Scholar 

  34. Lipnack, J., & Stamps J. (2000). Virtual Teams—Reaching Across Space,Time, and Organizations with Technology. John Wiley & Sons, New York.

    Google Scholar 

  35. Davison C., S., & Ward, K. (1999). Leading international teams. McGraw-Hill, London

    Google Scholar 

  36. Jarvenpaa, S.L., Knoll, K., & Leidner, D. E. (1998). Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems,14(4), 29–64.

    Google Scholar 

  37. Bell B., S., & Kozlowski, S. W. J. (2002). A typology of virtual teams: Implications for effective leadership. Group & Organization Management, 27(1), 14–49.

    Google Scholar 

  38. Kirkman, B. L., & Mathieu, J. E. (2005). The Dimensions and antecedents of team virtuality. Journal of Management, 31(5), 700–718.

    Google Scholar 

  39. Geber, B. (1995). Virtual teams. Training, 32(4), 36–42.

    Google Scholar 

  40. Townsend, A. M., DeMarie, S. M., & Hendrickson, A. R. (1996). Are you ready for virtual teams?. HR Magazine, 41 (9), 122–126.

    Google Scholar 

  41. McDermott, C. M., & Stock, G. N. (1999). Organizational culture and advanced manufacturing technology implementation. Journal of Operations Management 5, 521–533.

    Google Scholar 

  42. Zheng, W., Yang, B., & McLean, G. N. (2010). Linking organizational culture, structure, strategy, and organizational effectiveness: mediating role of knowledge management. Journal of Business Research, 63(7), 763–771.

    Google Scholar 

  43. Fayol, H. (1949). General and Industrial Management. Pitman, London.

    Google Scholar 

  44. Kim, J. S., & Arnold, P. (1996). Operationalizing manufacturing strategy: An exploratory study of constructs and linkage. International Journal of Operations & Production Management, 16(12), 45–73.

    Google Scholar 

  45. Pressman, J., & Wildavsky, A. (1973). Implementation. How Great Expectations in Washington are Dashed in Oakland; or why it’s Amazing that Federal Programs Work at all, This Being a Saga of the Economic Development Administration as Told by Two Sympathetic Observers who Seek to Build Morals on a Foundation of Ruined Hopes. Berkeley, CA: University of California Press.

    Google Scholar 

  46. Beer, M. (2001). How to develop an organization capable of sustained high performance: Embrace the drive for results-capability development paradox. Organizational Dynamics, 29(4), 233–47.

    Google Scholar 

  47. Lipsky, M. (1980). Street-level bureaucracy: Dilemmas of the individual in public services. New York: Russell Sage Foundation. Politics & Society, 10(1), 116–116. https://doi.org/10.1177/003232928001000113

  48. Bednar, P. M., & Welch, C. (2020). Socio-technical perspectives on smart working: Creating meaningful and sustainable systems. Information Systems Frontiers, 22(2), 281–298. https://doi.org/10.1007/s10796-019-09921-1

  49. Mohr, B. J., & van Amelsvoort, P. (2016). Co-creating humane and innovative organizations: Evolutions in the practice of socio-technical system design. Portland ME: Global STS-D Network Press.

    Google Scholar 

  50. Cuel, R., Ravarini, A., Ruffini, R., & Varriale, L. (2021). Smart working in Italian public administration: A socio-technical approach. Electronic Journal of Management, 3.

    Google Scholar 

  51. Pasmore, W. A. (1988). Designing effective organizations: The sociotechnical systems perspective. New York: John Wiley and Sons.

    Google Scholar 

  52. Kling, R., & Lamb, R. (1999). IT and Organizational change in digital economies: A socio-technical approach. Computers and Society, 29(3), 17–25.

    Google Scholar 

  53. Whitehead, A. N. (1925).Science and the Modern World, New York, Macmillan.

    Google Scholar 

  54. Von Neumann, J. (1966). Theory of self-reproducing automata. University of Illinois Press. Urbana and London.

    Google Scholar 

  55. Lewin, R. (1992). Complexity: Life at the Edge of Chaos. New York: MacMillan Publishing Company.

    Google Scholar 

  56. Black, J., & Edwards, S. (2000). Emergence of virtual or network organizations: Fad or feature. Journal of Organizational Change Management, 13, 567–576. https://doi.org/10.1108/09534810010378588

  57. Maguire, S., & Mckelvey, B. (1999). Complexity and management: Moving from fad to firm foundations. Emergence 1. https://doi.org/10.1207/s15327000em0102_3

  58. Levinthal, D., & Warglien, M. (1999). Landscape design: Designing for local action in complex worlds. Organization Science - ORGAN SCI 10, 342–357. https://doi.org/10.1287/orsc.10.3.342

  59. Frank, K. A., & Fahrbach, K. (1999). Organization culture as a complex system: Balance and information in models of influence and selection. Organization Science, 10(3), 253–277. https://doi.org/10.1287/orsc.10.3.253

  60. Styhre, A. (2002). Non-linear change in organizations: Organization change management informed by complexity theory. Leadership & Organization Development Journal, 23, 343–351. https://doi.org/10.1108/01437730210441300

  61. Cartesio, R. (2002). Discorso sul metodo. Testo francese a fronte (Testi a fronte).

    Google Scholar 

  62. Cartesio, R. (2003).Le passioni dell’anima: Testo francese a fronte, Milano: Bompiani. Tradotto da Salvatore Obinu.

    Google Scholar 

  63. Manson, S., M. (2001). Simplifying complexity: a review of Complexity theory. Geoforum 32(3), 405–414.

    Google Scholar 

  64. Holland, J. H. (1992). Complex adaptive systems. Daedalus, 121(1), 17–30.

    Google Scholar 

  65. Anderson, P. W. (1999). Complexity theory and organization studies. Organization Science: A Journal of the Institute of Management Sciences, 10(3).

    Google Scholar 

  66. Arthur, W. B. (1990). Positive feedbacks in the economy. Scientific American, 262(2), 92–99.

    Google Scholar 

  67. Arthur, W. B. (1999). Complexity and the economy. Science, 284(5411), 107–109. https://doi.org/10.1126/science.284.5411.107

  68. Mitleton-Kelly, E. (2005). Designing a new organization: A complexity approach. In: European Conference on Research Methods in Business and Management Studies (ECRM), Paris.

    Google Scholar 

  69. Boyatzis, R. E. (1982). The competent manager - a model for effective performance. Willey, New York.

    Google Scholar 

  70. Zdonek, I., Podgórska, M., & Hysa, B. (2017). The competence for project team members in the conditions of remote working. Foundations of Management, 9, 213–224. https://doi.org/10.1515/fman-2017-0017

  71. Gorenak, M., & Ferjan, M. (2015). The influence of organizational values on competencies of managers. E+M Ekonomie a Management, 18, 67–83. https://doi.org/10.15240/tul/001/2015-1-006

  72. D’Espagnat, B., Deal, T. E., & Kennedy, A. A. (1982). Corporate cultures: The rites and rituals of corporate life. Basic Books.

    Google Scholar 

  73. Autor, D. H., Levy, F., & Murnane, R. J. (2003). The skill content of recent technological change: An empirical exploration. The Quarterly Journal of Economics, 118(4), 1279–1333. https://doi.org/10.1162/003355303322552801

  74. Autor, D. (2013). The Changing Task Composition of the US Labor Market: An Update of Autor, Levy, and Murnane (2003) - David Autor. ScholarSite, Inc. 25 aprile 2022, (2013). https://www.scholarsite.io/

  75. Grundke, R., Marcolin, L., Nguyen, T., & Squicciarini, M. (2018). Which skills for the digital era? Returns to skills analysis. https://doi.org/10.1787/9a9479b5-en

  76. Bissola, R., Imperatori, B., & Trinca Colonel, R. (2014). Enhancing the creative performance of new product teams: An organizational configurational approach. Journal of Product Innovation Management, 31. https://doi.org/10.1111/jpim.12101

  77. Lauro, D. S., Tursunbayeva, A., & Antonelli, G. (2019). How nonprofit organizations use social media for fundraising: A systematic literature review. International Journal of Business and Management, 14, 1. https://doi.org/10.5539/ijbm.v14n7p1

    Article  Google Scholar 

  78. Helmerich, N., Raj-Reichert, G., & Zajak, S. (2021). Exercising associational and networked power through the use of digital technology by workers in global value chains. Competition & Change, 25(2), 142–166. https://doi.org/10.1177/1024529420903289

    Article  Google Scholar 

  79. Wilkin, C. L., De Jong, J. P., & Rubino, C. (2018). Teaming up with temps: The impact of temporary workers on team social networks and effectiveness. European Journal of Work and Organizational Psychology, 27(2), 204–218. https://doi.org/10.1080/1359432X.2017.1418329

    Article  Google Scholar 

  80. Antonelli, G., Agrifoglio, R., Bissola, R., Buonocore, F., Cuel, R., Curzi, Y., De Molli, F., Lauro, S. D., Di Virgilio, F., Fabbri, T., Flamini, G., Imperatori, B., Metallo, C., Mochi, F., Montanari, F., Neri, M., Palumbo, R., Paolino, C., Pompa, L., … Zifaro, M. (2023). Il futuro del lavoro si chiama “smart working”? Riflessioni e prospettive. Prospettive in Organizzazione, 1–45.

    Google Scholar 

  81. Lopes, M., & Soares, A. E. (2014). The influence of social network on psychological safety. Journal of Industrial Engineering and Management JIEM, 7(5), 995–1012. https://doi.org/10.3926/jiem.1115

    Article  Google Scholar 

  82. Dossena, C., & Mochi, F. (2020). Smart Working: opportunità o minaccia? La parola ai professionisti. Prospettive in Organizzazione, 13, 1–5.

    Google Scholar 

  83. Baruch, Y., & Lin, C. P. (2012). All for one, one for all: Coopetition and virtual team performance. Technological Forecasting and Social Change, 79(6), 1155–1168.

    Article  Google Scholar 

  84. Blackburn, R., Furst, S., & Rosen, B. (2003). Building a winning virtual team. Virtual Teams That Work: Creating Conditions for Virtual Team Effectiveness, 95–120.

    Google Scholar 

  85. Hargadon, A., & Bechky, B. (2006). When collections of creatives become creative collectives: A field study of problem solving at work. Organization Science, 17. https://doi.org/10.1287/orsc.1060.0200

  86. Xu, X., Jiang, L., & Wang, H.-J. (2019). How to build your team for innovation? A cross-level mediation model of team personality, team climate for innovation, creativity, and job crafting. Journal of Occupational and Organizational Psychology, 92(4), 848–872. https://doi.org/10.1111/joop.12277

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Irene Pescatore .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Pescatore, I., Pagnozzi, F., Antonelli, G. (2024). Analysing the Bottom-Up Approach to Develop Organisational Culture in Virtualised Organisations. In: Lazazzara, A., Reina, R., Za, S. (eds) Towards Digital and Sustainable Organisations. ItAIS 2022. Lecture Notes in Information Systems and Organisation, vol 65. Springer, Cham. https://doi.org/10.1007/978-3-031-52880-4_9

Download citation

Publish with us

Policies and ethics