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Post-covid-19 Pandemic: Food Delivery Riders Intention to Participate in Retirement Planning Schemes

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Artificial Intelligence (AI) and Customer Social Responsibility (CSR)

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 517))

Abstract

Since the beginning of 2020, the coronavirus disease (covid-19) pandemic has created overwhelming effects globally. The covid-19 pandemic has also disrupted the Malaysian economy and people’s daily lives. Nevertheless, food delivery services have been affected after the covid-19 pandemic. While the demand for food delivery services increased during the pandemic as more people ordered food online, the number of food delivery riders also increased. When the competition rises, food delivery riders’ income decreases, and they may encounter challenges in retirement savings. Additionally, there has been an increase in the cost of living, such as costs of fuel, motorcycle maintenance, daily expenses, and thus retirement savings might become more difficult. Therefore, this study investigates the factors influencing food delivery riders’ intention to participate in retirement planning schemes. Applying the theory of planned behaviour (TPB), this study used variables: attitude, subjective norm, perceived behavioural control, and behavioural intention. This study also used a quantitative approach through a survey questionnaire. A total of 205 food delivery riders, including GrabFood, FoodPanda, ShopeeFood, and Lalamove in Klang Valley, participated in this study and were collected using judgemental sampling. The data were analysed using structural equation modelling with a partial least square approach (SEM-PLS) and assisting SmartPLS 4.0.9.5. The results showed that only perceived behavioural control significantly influence food delivery riders’ intention to participate in retirement planning schemes. However, attitude and subjective norm do not significantly influence food delivery riders’ intention to participate in retirement planning schemes. Despite the challenges food delivery riders face, they remain a part of the growing economy in the food delivery sector. Consequently, this study has several implications, such as the creation of awareness programs by government and non-governmental organisations and the provision of advice regarding retirement funds and financial advisors.

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Acknowledgements

YCU Grant supported this publication from Universiti Tenaga Nasional [202210009YCU]. Its contents are solely the authors’ responsibility and do not necessarily represent the official views of the university.

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Authors and Affiliations

  1. Universiti Tenaga Nasional, Kajang, Malaysia

    Noraini Ismail, Noraini Ismail & Zulkifli Abdullah

  2. Universiti Teknologi Malaysia, Skudai, Malaysia

    Maizaitulaidawati Md Husin

  3. Sunway University, Kuala Lumpur, Malaysia

    Yong Wooi Keong

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  1. Noraini Ismail
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  2. Zulkifli Abdullah
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  3. Maizaitulaidawati Md Husin
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  4. Yong Wooi Keong
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Correspondence to Noraini Ismail .

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Editors and Affiliations

  1. Business Administration Department, University College of Bahrain, Manama, Bahrain

    Reem Khamis Hamdan

  2. Brunel University London, Uxbridge, Middlesex, UK

    Amina Buallay

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Ismail, N., Abdullah, Z., Husin, M.M., Keong, Y.W. (2024). Post-covid-19 Pandemic: Food Delivery Riders Intention to Participate in Retirement Planning Schemes. In: Hamdan, R.K., Buallay, A. (eds) Artificial Intelligence (AI) and Customer Social Responsibility (CSR). Studies in Systems, Decision and Control, vol 517. Springer, Cham. https://doi.org/10.1007/978-3-031-50939-1_23

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