Abstract
The world is changing at a dizzying pace. It challenges communicators to navigate in new ways, with new challenges and new demands. Communication is no longer about sending a message when there is something new to tell but about being in open, authentic contact: about being present. This chapter takes a closer look at the new reality of the communicator: From the comprehensive communication theory, what can help us to understand our challenges, role and shared responsibilities?
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Berger, K., Volk, S. C., Zerfass, A., & Koehler, K. (2017). How to play the game. Strategic tools for managing corporate communications. Communication Insights, Issue 3.
Brockhaus, J., Buhmann, A., & Zerfass, A. (2022). Digitalization in corporate communications: Understanding the emergence and consequences of CommTech and digital infrastructure. Corporate Communications: An International Journal. https://doi.org/10.1108/CCIJ-03-2022-0035
Cornelissen, J. P. (2020). Corporate communication: A guide to theory & practice (6th ed.). Sage.
Dozier, D. M. (1984). Program evaluation and the roles of practitioners. Public relations review, 1984.
Falkheimer, J., Heide, M., Simonsson, C., Zerfass, A., & Verhoeven, P. (2016). Doing the right things or doing things right? Corporate Communications: An International Journal, 21, 142–159. https://doi.org/10.1108/CCIJ-06-2015-0037
Falkheimer, J., & Heide, M. (2018). Strategic communication: An introduction. Routledge.
Feldner, S. B., & Fyke, J. P. (2018). Organisational communication. In R. L. Heath & W. Johansen (Eds.), The international encyclopedia of strategic communication (pp. 1–14). Wiley.
Gravengaard, G., Rendtorff, A. M., & Eiberg, K. (2022). The communications advisor. Samfundslitteratur.
Gregory, A., & Willis, P. (2013). Strategic public relations leadership. Routledge.
Grunig, J. E. (2018). Strategic behavioural paradigm. In R. L. Heath & W. Johansen (Eds.), The international encyclopedia of strategic communication (pp. 1–6). Wiley.
Heath, R. L., Cheney, G., & Ihlen, Ø. (2018). Identification, connection and division. In O. Ihlen & R. L. Heath (Eds.), The handbook of organisational rhetoric and communication (Handbooks in communication and media). Wiley.
Hoff-Clausen, E. (2018). Rhetorical agency: What enables and restrains the power of speech? In O. Ihlen & R. L. Heath (Eds.), The handbook of organisational rhetoric and communication (Handbooks in communication and media) (pp. 287–299). Wiley.
Lund, A. K., & Petersen, H. (2018). Advisor with impact: The DNA of the effective advisor (1st ed.). Gyldendal Business.
Lund, A. K., & Refshauge, M. (2023). Strategisk kommunikation ipraksis. Samfundslitteratur.
Macnamara, J., Lwin, M. O., Adi, A., & Zerfass, A. (2015). Asia-Pacific Communication Monitor 2015/16. The state of strategic communication and public relations in a region of rapid growth. Survey results from 23 countries. APACD.
Moreno, Á., Tench, R., & Verhoeven, P. (2021). Trust in public relations in the age of mistrusted media: A European perspective. Publications (Basel), 9(1), 7.
Moss, D. A., & Green, R. (2002). Re-examining the manager’s role in public relations: What management and public relations research teaches us. Journal of Communication Management, 6, 118–132.
Mykkänen, M., & Vos, M. (2015). Contribution of public relations to organisizational decision making: Insights from the literature. Public Relations Journal, 9(2).
Robichaud, D., & Cooren, F. (2013). Organization and organizing: Materiality, agency and discourse. Routledge.
Schein, P. A. (2018). Humble leadership: The power of relationships, openness, and trust. Berrett-Koehler Publishers. ISBN 978-1523095384.
Steyn, B., & Everett, T. (2009). International comparative study indicates different PR roles in South Africa and the UK, using the same measuring instrument. Trípodos, 24, 95–105.
van Riel, C. B. M. (2012). The alignment factor. Leveraging the power of total stakeholder support. Routledge.
Zerfass, A., & Franke, N. (2013). Enabling, advising, supporting, executing: A theoretical framework for internal communication consulting within organisations. International Journal of Strategic Communication, 7(2), 118–135.
Zerfass, A., Stieglitz, S., Clausen, S., Ziegele, D., & Berger, K. (2021). Communications trend radar 2021: Denialism, virtual corporate communications, sustainable communications, digital nudging & voice interaction (IDEAS Working Paper Series from RePEc).
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Lund, A.K., Refshauge, M. (2024). Strategic Organisational Communication in a New Era. In: Mastering Corporate Communication. Future of Business and Finance. Springer, Cham. https://doi.org/10.1007/978-3-031-50232-3_2
Download citation
DOI: https://doi.org/10.1007/978-3-031-50232-3_2
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-50231-6
Online ISBN: 978-3-031-50232-3
eBook Packages: Business and ManagementBusiness and Management (R0)