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Application of Tableau de Bord in the Key Accounts Department of a Fuel Trading Company: The Case of PRIO Supply

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New Perspectives and Paradigms in Applied Economics and Business (ICAEB 2023)

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Abstract

Key Accounts Managers are responsible in an organization for the management of large clients requiring Management Information Systems that provide them in real-time accurate and timely information for decision-making. This project arises, therefore, as a response to this need and its main objective is to provide the Key Accounts Managers of a fuel trading company with an effective management control tool, having been chosen the Tableau de Bord. As contributions of this project to the academic and practical community, we have the systematization of Key Performance Indicators for the Key Accounts Department using the OVAR (Objectifs-Variables d’Action-Responsables) method and their availability in dashboards that constitute the Tableau de Bord.

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Acknowledgements

We would like to thank the director of PRIO Supply's KAM Department, Dr. André Lopes, for authorizing and accompanying this work.

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Authors and Affiliations

  1. Coimbra Business School, Polytechnic Institute of Coimbra, Quinta Agrícola - Bencanta, 3045-231, Coimbra, Portugal

    Mónica Rodrigues, Rosa Nunes & António Trigo

  2. Centre for Organizational and Social Studies of Polytechnic of Porto (CEOS.PP), Polytechnic of Porto, 4200-465, Porto, Portugal

    Rosa Nunes & António Trigo

  3. Centro ALGORITMI, University of Minho, Campus de Azurém, 4804-533, Guimarães, Portugal

    António Trigo

Authors
  1. Mónica Rodrigues
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  2. Rosa Nunes
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  3. António Trigo
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Corresponding author

Correspondence to António Trigo .

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Editors and Affiliations

  1. Department of Applied Economics, University of Minnesota, Saint Paul, MN, USA

    William C. Gartner

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Rodrigues, M., Nunes, R., Trigo, A. (2024). Application of Tableau de Bord in the Key Accounts Department of a Fuel Trading Company: The Case of PRIO Supply. In: Gartner, W.C. (eds) New Perspectives and Paradigms in Applied Economics and Business. ICAEB 2023. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-031-49951-7_19

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