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The Order of Business Process Digitalization in Romanian Small- and Medium-Sized Enterprises

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Management, Innovation and Entrepreneurship in Challenging Global Times

Part of the book series: Lecture Notes in Management and Industrial Engineering ((LNMIE))

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Abstract

Our exploratory research study’s main objective is to analyze the technical digitalization requirements of 60 commercial contracts signed with Romanian Small and Medium Size Enterprises from the field of Services, Healthcare and Manufacturing, in order to assess the context, process improvement, order, and perceived importance of digitizing 9 main groups of business processes, such as those belonging to: Marketing, Sales, Sales Order, Invoices, Price Management, Projects, Post Sales, Calendar Management and ETL. The findings of this study may be used not only to provide a glimpse into the context and order of business process digitalization, but also to show for which business processes SMEs in Romania are willing to invest for their digitalization.

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Notes

  1. 1.

    www.zf.ro/companii/unde-s-multi-puterea-creste-imm-urile-reprezinta-99-7-din-companiile-din-economie-si-angajeaza-66-din-salariati-18662141.

  2. 2.

    www.business.linkedin.com/talent-solutions/blog/trends-and-research/2020/most-in-demand-hard-and-soft-skills.

  3. 3.

    www.statista.com/outlook/dmo/fintech/digital-payments/digital-commerce/worldwide.

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Ethical Statement

The authors of this paper confirm that they have gained all the necessary permissions from the human subjects involved in this study to use their information. Furthermore, all individual information presented in this study has been anonymized.

This study was approved by the Ethical Board of the Management and Economic Engineering Department, Faculty of Industrial Engineering and Robotics, Technical University of Cluj-Napoca (dated 16.06.2021).

Author information

Authors and Affiliations

  1. Technical University of Cluj Napoca, Cluj Napoca, Romania

    Tudor Faragau & Laura Bacali

  2. Technical University of Cluj Napoca, North University Centre of Baia Mare, Baia Mare, Romania

    Oliviu Matei

  3. Holisun, Baia Mare, Romania

    Rudolf Erdei

Authors
  1. Tudor Faragau
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  2. Oliviu Matei
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  3. Laura Bacali
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  4. Rudolf Erdei
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Corresponding author

Correspondence to Tudor Faragau .

Editor information

Editors and Affiliations

  1. Department of Management, Polytechnic University of Timisoara, Timisoara, Romania

    Gabriela I. Prostean

  2. Department of Industrial Engineering, Universidad de Burgos, Burgos, Spain

    Juan J. Lavios

  3. Department of Management, West University of Timisoara, Timisoara, Romania

    Laura Brancu

  4. Department of International Trade and Logistics, Muğla Sıtkı Koçman University, Fethiye, Türkiye

    Faruk Şahin

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Faragau, T., Matei, O., Bacali, L., Erdei, R. (2024). The Order of Business Process Digitalization in Romanian Small- and Medium-Sized Enterprises. In: Prostean, G.I., Lavios, J.J., Brancu, L., Şahin, F. (eds) Management, Innovation and Entrepreneurship in Challenging Global Times. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-47164-3_45

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  • DOI: https://doi.org/10.1007/978-3-031-47164-3_45

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-47163-6

  • Online ISBN: 978-3-031-47164-3

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