Abstract
Modern conditions in combination with the progress of technologies and, in particular, information and communication technologies (ICT), computer systems, and software, predetermine the emergence of completely new state administrative, financial, and public systems, which are partially or fully digitalized. This direction includes electronic banking, which has become popular in recent years and is in the stage of permanent establishment in people's lives, both privately and publicly. There is already a transition from traditional banking to a remote format of work and expansion of financial operations. This has its advantages as well as disadvantages, which are discussed in detail in the present study. There is attention paid to modern ways of electronic banking. Important points for optimizing the work processes in financial institutions have been identified. Key points related to ensuring the security of digital information, which is basic in the work process of electronic banking, are highlighted.
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Acknowledgements
The present study is supported by the Bulgarian Association of Ergonomics and Human Factors (BAEHF). The paper is supported by the Ergonomics and Human Factors Regional Educational CEEPUS Network—CIII-HU-1506-01-2021.
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Filchev, R., Dovramadjiev, T., Dimova, R. (2024). Essence and Basic Concepts of Electronic Banking. In: Prostean, G.I., Lavios, J.J., Brancu, L., Şahin, F. (eds) Management, Innovation and Entrepreneurship in Challenging Global Times. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-47164-3_40
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