Skip to main content

Internal Electronic Communication in Financial Organizations

  • Chapter
  • First Online:
Management, Innovation and Entrepreneurship in Challenging Global Times

Part of the book series: Lecture Notes in Management and Industrial Engineering ((LNMIE))

  • 27 Accesses

Abstract

The improvement of internal electronic communication (IEC) is one of the most important activities that financial organizations strive for. The improvement process includes many actions helping to build a quality environment for information and data transfer, which requires the right strategy based on clear rules, opportunities, and responsible solutions in accordance with the available technological resources. The right approach and the availability of an information base in line with modern technological trends can be added. Of particular importance is the experience already gained, real or borrowed from reliable scientific and recommended sources on how to organize internal organizational electronic communication. In this regard, it is necessary to consider in detail the highlighted sub-topics, giving full clarity and covering the overall vision of IEC.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 219.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Jouany V (2019) Internal communication: definition, challenges and top reasons why it’s more important than ever. Visited June 2021. https://blog.smarp.com/internal-communication-definition-challenges-and-top-reasons-why-its-more-important-than-ever

  2. Lipiäinen H, Karjaluoto K, Nevalainen M (2014) Digital channels in the internal communication of a multinational corporation July 2014 corporate. Commun Int J 19(3):50. https://doi.org/10.1108/CCIJ-07-2012-0050

    Article  Google Scholar 

  3. Szabó G, Balogh Z, Dovramadjiev T, Draghici A, Gajšek B, Jurčević T, Reiner M, Mrugalska B, Zunjic A (2021) Introducing the ergonomics and human factors regional educational CEEPUS network. Acta Techn Napocensis Ser Appl Math Mech Eng 64:201–212

    Google Scholar 

  4. Lumapps S (2021) Why is internal communication important for your business? Visited June 2021. https://www.lumapps.com/solutions/internal-communication/internal-communications-benefits/

  5. Gehrig T, Stenbacka R (2001) Information sharing in banking: a collusive device? CEPR Discussion Paper No. 2911. https://www.researchgate.net/publication/4902065_Information_Sharing_in_Banking_A_Collusive_Device

  6. Burjek A (2020) How to use technology in your internal communications strategy. Published on Apr. 25, 2020, Visited June 2021. https://www.workforce.com/news/how-to-use-technology-in-your-internal-communications-strategy

  7. Visix (2021) How the hybrid workplace will affect internal communication. Visited 24.06.2021. https://www.visix.com/resources/blog/how-the-hybrid-workplace-will-affect-internal-communication/

  8. Feyen E, Frost J, Gambacorta L, Natarajan H, Saal M (2021) Fintech and the digital transformation of financial services: implications for market structure and public policy. In: The bank for international settlements and the World Bank Group. https://www.bis.org/publ/bppdf/bispap117.pdf

  9. O’Reilly P, Ramirez K, Stemmer M (2019) Exchange of information and bank deposits in international financial centres. In: OECD taxation working papers, No. 46. OECD Publishing, Paris. https://www.oecd.org/tax/oecd-taxation-working-paper-46-exchange-of-information-and-bank-deposits-in-international-financial-centres.pdf

  10. Ahsan R (2015) Electronic communication. University of Gujrat, Gujrat. https://www.slideshare.net/ahsanmughal98/electronic-communication-44057084

  11. Mehedi M (2013) Meammarketing. Visited June 2021. https://www.meammarketing.com/advantages-and-disadvantages-of-electronic-communication/

  12. Siyavula (2021) Electronic communication. Visited June 2021. https://intl.siyavula.com/read/cat/grade-12-cat/internet-communication-tools/07-internet-communication-tools

  13. AGRO (2019) Communication within the company: what it is, how it works and how to improve communication in the organization. Visited June 2021. https://blog.agrokebety.com/kommunikatsii-vnutri-kompanii

  14. Romford J (2021) Vertical, horizontal and diagonal communication: a complete guide. Visited June 2021. https://agilityportal.io/blog/vertical-horizontal-diagonal-communication-a-complete-guide

  15. Tebekin VA, Mantusov BV (2016) Organization management: theoretical and methodological foundations, functional tasks, technologies, applied aspects of application. In: Monograph: state treasury educational institution of higher education. Russian Customs Academy, Moscow

    Google Scholar 

  16. Wyckoff A, Colecchia A (1999) The economic and social impact of electronic commerce. Organ Econ Cooper Develop

    Google Scholar 

  17. Schmid B, Stanoevska-Slabeva K, Tschammer V (2001) Towards the E-society. E-commerce, E-business, and E-government, pp 875

    Google Scholar 

  18. Godin VV, Korneev IK (1999) Information resource management. In: INFRA-M, p 403

    Google Scholar 

  19. Kudryavtseva AF (2017) Information and communication technologies and their role in corporate relations management (on the example of Sberbank PJSC). Ministry of Education and Science of the Russian Federation Federal State Autonomous Educational Institution of Higher Education “NATIONAL RESEARCH TOMSK POLYTECHNICAL UNIVERSITY”

    Google Scholar 

  20. Koniagina MN (2010) Electronic communications in bank management. Russian entrepreneurship, Russia

    Google Scholar 

  21. Basel Committee on Banking Supervision (2005) Compliance and the compliance function in banks. Visited June 2021. http://www.bis.org/publ/bcbs113.pdf

  22. OECD (2004) Principles of corporate governance. Visited June 2021. http://www.oecd.org/dataoecd/32/18/31557724.pdf

Download references

Acknowledgements

The present study is supported by Bulgarian Association of Ergonomics and Human Factors (BAEHF). The paper is supported by the Ergonomics and Human Factors Regional Educational CEEPUS Network—CIII-HU-1506-01-2021.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Rusko Filchev .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Filchev, R. (2024). Internal Electronic Communication in Financial Organizations. In: Prostean, G.I., Lavios, J.J., Brancu, L., Şahin, F. (eds) Management, Innovation and Entrepreneurship in Challenging Global Times. Lecture Notes in Management and Industrial Engineering. Springer, Cham. https://doi.org/10.1007/978-3-031-47164-3_39

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-47164-3_39

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-47163-6

  • Online ISBN: 978-3-031-47164-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics