Skip to main content
SpringerLink
Log in

The Role of Asset Ownership in PSS Theory: An Insight from Expert Interviews

  • Conference paper
  • First Online:
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures (APMS 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 692))

  • 796 Accesses

Abstract

The offering portfolios of manufacturing firms have become more servitized, leading to various product-service system (PSS) offerings, traditionally classified as product-oriented, use-oriented, and result-oriented. In this classification, the ownership of the products or assets plays a vital role in characterizing the offering. With industry 4.0, manufacturing firms can exploit new technologies to provide digitally-enabled PSS. On the other hand, the digitally-enabled PSS offerings introduce a new component of complexity concerning their categorization into product-, use-, or result-oriented as new aspects must be considered other than the physical product ownership during the PSS configuration. This paper shows that manufacturing companies define product-, use-, and result-oriented offerings, not only considering the ownership aspects but considering a broader perspective on the topic (e.g., risk assumption, data ownership). Based on the data from nine expert interviews from five different organizations, it was found that ownership of products and assets needs to be reconsidered for the categorization of PSS, as it might not be enough for a complete categorization, especially with digitalization as an enabling technology for PSS offerings.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Vandermerwe, S., Rada, J.: Servitization of business: Adding value by adding services. Eur. Manag. J. 6, 314–324 (1988)

    Article  Google Scholar 

  2. Rapaccini, M., Paiola, M., Cinquini, L., et al.: Digital servitization journey in small- and medium-sized enterprises: the contribution of knowledge-intensive business firms. J. Bus. Ind. Market. 38(6), 1362–1375 (2023)

    Article  Google Scholar 

  3. Vendrell-Herrero, F., Vaillant, Y., Bustinza, O.F., et al.: Product lifespan: the missing link in servitization. Prod. Plan Control 33, 1372–1388 (2022)

    Article  Google Scholar 

  4. Pezzotta, G., Arioli, V., Adrodegari, F., et al.: Digital servitization in the manufacturing sector: survey preliminary results. In: IFIP International Conference on Advances in Production Management Systems, pp. 310–320. Springer, Cham (2022). https://doi.org/10.1007/978-3-031-16411-8_37

    Chapter  Google Scholar 

  5. Baines, T., Lightfoot, H., Peppard, J., et al.: Towards an operations strategy for product-centric servitization. Int. J. Oper. Prod. Manag. 29, 494–519 (2009)

    Article  Google Scholar 

  6. Neely, A.: Exploring the financial consequences of the servitization of manufacturing. Oper. Manag. Res. 1, 103–118 (2009). https://doi.org/10.1007/s12063-009-0015-5

    Article  Google Scholar 

  7. Baines, T., Lightfoot, H.W.: Servitization of the manufacturing firm Exploring the operations practices and technologies that deliver advanced services. Int. J. Oper. Prod. Manag. 34, 2–35 (2014)

    Article  Google Scholar 

  8. Raddats, C., Burton, J., Ashman, R.: Resource configurations for services success in manufacturing companies. J. Serv. Manag. 26, 97–116 (2015)

    Article  Google Scholar 

  9. Gebauer, H., Haldimann, M., Saul, C.J.: Competing in business-to-business sectors through pay-per-use services. J. Serv. Manag. 28, 914–935 (2017)

    Article  Google Scholar 

  10. Kohtamaki, M., Parida, V., Oghazi, P., et al.: Digital servitization business models in ecosystems: A theory of the firm. J. Bus. Res. 104, 380–392 (2019)

    Article  Google Scholar 

  11. Baines, T., Bigdeli, A.Z., Bustinza, O.F., et al.: Servitization: revisiting the state-of-the-art and research priorities. Int. J. Oper. Prod. Manag. 37, 256–278 (2017)

    Article  Google Scholar 

  12. Kowalkowski, C., Gebauer, H., Kamp, B., et al.: Servitization and deservitization: Overview, concepts, and definitions. Ind. Mark. Manag. 60, 4–10 (2017)

    Article  Google Scholar 

  13. Lightfoot, H., Baines, T., Smart, P.: The servitization of manufacturing a systematic literature review of interdependent trends. Int. J. Oper. Prod. Manag. 33, 1408–1434 (2013)

    Article  Google Scholar 

  14. Calabrese, A., Ghiron, N.L., Tiburzi, L., et al.: The measurement of degree of servitization: literature review and recommendations. Prod Plan Control 30, 1118–1135 (2019)

    Article  Google Scholar 

  15. Raddats, C., Kowalkowski, C., Benedettini, O., et al.: Servitization: a contemporary thematic review of four major research streams. Ind. Mark. Manag. 83, 207–223 (2019)

    Article  Google Scholar 

  16. Baines, T., Lightfoot, H.W., Evans, S., et al.: State-of-the-art in product-service systems. P. I. Mech. Eng. B.-J. Eng. 221, 1543–1552 (2007)

    Google Scholar 

  17. Baines, T., Bigdeli, A.Z., Sousa, R., et al.: Framing the servitization transformation process: A model to understand and facilitate the servitization journey. Int. J. Prod. Econ. 221, 16 (2020)

    Article  Google Scholar 

  18. Pirola, F., Boucher, X., Wiesner, S., et al.: Digital technologies in product-service systems: a literature review and a research agenda. Comput. Ind. 123, 103301 (2020)

    Article  Google Scholar 

  19. Baines, T., Lightfoot, H.W., Kay, J.M.: Servitized manufacture: practical challenges of delivering integrated products and services. P. I. Mech. Eng. B.-J. Eng. 223, 1207–1215 (2009)

    Google Scholar 

  20. Ferreira, R., Scur, G.: Nunes B preparing for smart product-service system (PSS) implementation: an investigation into the Daimler group. Prod. Plan. Control 33(1), 15 (2021)

    Google Scholar 

  21. Reim, W., Parida, V., Ortqvist, D.: Product-Service Systems (PSS) business models and tactics - a systematic literature review. J. Clean. Prod. 97, 61–75 (2015)

    Article  Google Scholar 

  22. Tukker, A.: Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet. Bus. Strateg. Environ. 13, 246–260 (2004)

    Article  Google Scholar 

  23. Tot Westervlier G.V.H.: Aircraft leasing, a challenge since the 70s. In: Tu Anh, T., Hang, T.H.N., Zuniga Alcaraz, C., Boosten, G., (eds) Transportation Research Procedia. Elsevier B.V., pp 110-117 (2021)

    Google Scholar 

  24. Paschou, T., Rapaccini, M., Adrodegari, F., et al.: Digital servitization in manufacturing: A systematic literature review and research agenda. Ind. Mark. Manage. 89, 278–292 (2020)

    Article  Google Scholar 

  25. Hennink, M., Hennink, M.M., Hutter, I., et al.: Qualitative Research Methods. SAGE Publications, London (2020)

    Google Scholar 

  26. Hennink, M.M., Kaiser, B.N., Marconi, V.C.: Code saturation versus meaning saturation: how many interviews are enough? Qual. Health Res. 27, 591–608 (2017)

    Article  Google Scholar 

  27. Guest, G., Bunce, A., Johnson, L.: How many interviews are enough? Field Meth. 18, 59–82 (2016)

    Article  Google Scholar 

  28. Gavazza, A.: Leasing and secondary markets: Theory and evidence from commercial aircraft. J. Polit. Econ. 119, 325–377 (2011)

    Article  Google Scholar 

  29. Bandinelli, R., Gamberi, V.: Servitization in oil and gas sector: Outcomes of a case study research. J. Manuf. Technol. Manag. 23, 87–102 (2011)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Lucerne University of Applied Sciences and Arts, Horw, CH-6048, Lucerne, Switzerland

    Oliver Stoll & Shaun West

  2. Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, 24044, Dalmine, BG, Italy

    Fabiana Pirola & Roberto Sala

Authors
  1. Oliver Stoll
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Shaun West
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Fabiana Pirola
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Roberto Sala
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Oliver Stoll .

Editor information

Editors and Affiliations

  1. Norwegian University of Science and Technology, Trondheim, Norway

    Erlend Alfnes

  2. Norwegian University of Science and Technology, Trondheim, Norway

    Anita Romsdal

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Jan Ola Strandhagen

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. Tecnológico de Monterrey, Mexico City, Mexico

    David Romero

Rights and permissions

Reprints and permissions

Copyright information

© 2023 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Stoll, O., West, S., Pirola, F., Sala, R. (2023). The Role of Asset Ownership in PSS Theory: An Insight from Expert Interviews. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 692. Springer, Cham. https://doi.org/10.1007/978-3-031-43688-8_29

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-43688-8_29

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43687-1

  • Online ISBN: 978-3-031-43688-8

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation