Skip to main content
SpringerLink
Log in

Lifecycle Management of Digitally-Enabled Product-Service Systems Offerings: The Next Challenge for Manufacturers

  • Conference paper
  • First Online:
Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures (APMS 2023)

Part of the book series: IFIP Advances in Information and Communication Technology ((IFIPAICT,volume 690))

  • 692 Accesses

Abstract

The number of servitized manufacturers is growing, along with the number of product-service system (PSS) offerings. Digitally-enabled PSS offerings can be complex value constructs comprising multiple products and services organized and executed to create new value for the stakeholders. Recent and past literature have focused on developing and commercializing such PSS offerings. While the most recent literature focuses on the role and influence of digital servitization and PSS theory, very few papers have introduced the need for investigating the lifecycle management of PSS offerings. The early contributions focus on lifecycle management frameworks and are mainly based on academic data, thus needing proper industrial validation. Therefore, this paper explores practitioners’ challenges related to the three main types of PSS offerings: product-oriented, use-oriented, and result-oriented. The paper’s results are based on insights generated by expert interviews from different industries. The results show a need for a systematic approach to the lifecycle management of digitally-enabled PSS offerings, especially for use- and result-oriented offerings. It is becoming more critical due to sustainability aspects.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 119.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 159.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Terzi, S., Bouras, A., Dutta, D., et al.: Product lifecycle management - from its history to its new role. Int. J. Prod. Lifecycle Manage. 4, 360–389 (2010)

    Article  Google Scholar 

  2. West, S., Ebel, M., Anderson, M., et al.: Nested lifecycles-improving the visibility of product lifespans in smart factories. Front. Manufac. Technol. 2 (2022). https://doi.org/10.3389/fmtec.2022.837478

  3. Saaksvuori, A., Immonen, A.: Product Lifecycle Management. Springer, Berlin Heidelberg, Berlin, Heidelberg (2005)

    Google Scholar 

  4. Vendrell-Herrero, F., Vaillant, Y., Bustinza, O.F., et al.: Product lifespan: the missing link in servitization. Prod. Plan. Control 33, 1372–1388 (2022)

    Article  Google Scholar 

  5. Rodriguez, A.E., Pezzotta, G., Pinto, R., et al.: A comprehensive description of the Product-Service Systems’ cost estimation process: an integrative review. Int. J. Prod. Econ. 221, 18 (2020)

    Article  Google Scholar 

  6. Baines, T., Lightfoot, H.W.: Servitization of the manufacturing firm Exploring the operations practices and technologies that deliver advanced services. Int. J. Oper. Prod. Manag. 34, 2–35 (2014)

    Article  Google Scholar 

  7. Baines, T., Bigdeli, A.Z., Bustinza, O.F., et al.: Servitization: revisiting the state-of-the-art and research priorities. Int. J. Oper. Prod. Manag. 37, 256–278 (2017)

    Article  Google Scholar 

  8. Schuman, C.A., Brent, A.C.: Asset life cycle management: towards improving physical asset performance in the process industry. Int. J. Oper. Prod. Manag. 25, 566–579 (2005)

    Article  Google Scholar 

  9. Wan, S., Li, D.B., Gao, J., et al.: Process and knowledge management in a collaborative maintenance planning system for high value machine tools. Comput. Ind. 84, 14–24 (2017)

    Article  Google Scholar 

  10. Zhu, H.H., Gao, J., Li, D.B., et al.: A Web-based Product Service System for aerospace maintenance, repair and overhaul services. Comput. Ind. 63, 338–348 (2012)

    Article  Google Scholar 

  11. Wuest, T., Hribernik, K., Thoben, K.D.: Accessing servitisation potential of PLM data by applying the product avatar concept. Prod. Plan. Control 26, 1198–1218 (2015)

    Article  Google Scholar 

  12. Stoll, O., West, S., Mueller-Csernetzky, P.P.: Using “ avatar journey mapping ” to reveal smart-service opportunities along the product life-cycle for manufacturing firms. In: 7th International Conference on Business Servitization (ICBS) Nova School of Business and Economics, pp. 22–23 (2018)

    Google Scholar 

  13. West, S., Stoll, O., Mueller-Csernetzky, P.: Avatar journey mapping’ for manufacturing firms to reveal smart-service opportunities over the product life-cycle. Int. J. Bus. Environ. 11, 298–320 (2020)

    Article  Google Scholar 

  14. Remmen, A., Jensen, A., Frydendal, J.: Life Cycle Management – a business guide to sustainability. United Nations Environment Programme (2007)

    Google Scholar 

  15. Itskos, G., Nikolopoulos, N., Kourkoumpas, D.S., et al.: Energy and the Environment. In: Poulopoulos, S.G., Inglezakis, V.J. (eds.) Environment and Development, pp. 363–452. Elsevier, Amsterdam (2016)

    Chapter  Google Scholar 

  16. Wiesner, S., Freitag, M., Westphal, I., et al.: Interactions between service and product lifecycle management. Procedia CIRP 30, 36–41 (2015)

    Article  Google Scholar 

  17. Wang, P.P., Ming, X.G., Li, D., et al.: Status review and research strategies on product-service systems. Int. J. Prod. Res. 49, 6863–6883 (2011)

    Article  Google Scholar 

  18. Peruzzini, M., Germani, M., Marilungo, E.: Product-service lifecycle management in manufacturing: an industrial case study. Product Lifecycle Manage. Global Market (Plm 2014) 442, 445-454 (2014)

    Google Scholar 

  19. Hennink, M., Hennink, M.M., Hutter, I., et al.: Qualitative Research Methods. SAGE Publications, London (2020)

    Google Scholar 

  20. Hennink, M.M., Kaiser, B.N., Marconi, V.C.: Code saturation versus meaning saturation: how many interviews are enough? Qual. Health Res. 27, 591–608 (2017)

    Article  Google Scholar 

  21. Pirola, F., Boucher, X., Wiesner, S., et al.: Digital technologies in product-service systems: a literature review and a research agenda. Comput. Ind. 123, 103301 (2020)

    Article  Google Scholar 

  22. Roda, I., Parlikad, A.K., Macchi, M., et al.: A framework for implementing value-based approach in asset management. In: 10th World Congress on Engineering Asset Management (WCEAM), pp. 487–495. Springer, Berlin, Tampere, Finland (2015)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Lucerne University of Applied Sciences and Arts, 6048, Horw, Switzerland

    Oliver Stoll & Shaun West

  2. Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, 5, 24044, Dalmine, BG, Italy

    Fabiana Pirola & Roberto Sala

Authors
  1. Oliver Stoll
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Shaun West
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Fabiana Pirola
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Roberto Sala
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Oliver Stoll .

Editor information

Editors and Affiliations

  1. Norwegian University of Science and Technology, Trondheim, Norway

    Erlend Alfnes

  2. Norwegian University of Science and Technology, Trondheim, Norway

    Anita Romsdal

  3. Norwegian University of Science and Technology, Trondheim, Norway

    Jan Ola Strandhagen

  4. ZF Friedrichshafen AG, Friedrichshafen, Germany

    Gregor von Cieminski

  5. TecnolĂłgico de Monterrey, Mexico City, Mexico

    David Romero

Rights and permissions

Reprints and permissions

Copyright information

© 2023 IFIP International Federation for Information Processing

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Stoll, O., West, S., Pirola, F., Sala, R. (2023). Lifecycle Management of Digitally-Enabled Product-Service Systems Offerings: The Next Challenge for Manufacturers. In: Alfnes, E., Romsdal, A., Strandhagen, J.O., von Cieminski, G., Romero, D. (eds) Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. APMS 2023. IFIP Advances in Information and Communication Technology, vol 690. Springer, Cham. https://doi.org/10.1007/978-3-031-43666-6_1

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-43666-6_1

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-43665-9

  • Online ISBN: 978-3-031-43666-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Societies and partnerships

Search

Navigation