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How to Bring Diversity into Industry: Industrial Experiences in Public Transport Repair and Maintenance

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Part of the Lecture Notes in Computer Science book series (LNCS,volume 14145)


This paper on industrial experience reports on two prominent public transport companies who decided to incorporate diversity more substantially into their corporate culture. To achieve the integration, an initiative was started and a project together with Fraunhofer Austria Research (Fraunhofer) and Technische Universität Wien (TU Wien) was launched. The project aims to support the companies in preparing their strategy for upcoming challenges such as the retirement of a large corpus of workers, recruiting new trainees, and finding new jobs for people within the company, whose working environment has changed drastically, e.g., due to the loss of bus or train driving licences because of health restrictions. The desired integration to strengthen diversity in their corporate culture started with shop inspections, expert interviews, diversity & future workshops, and a user study on a prototypical work system. The results were incorporated into diversity guidelines considering various drivers of change.


  • Spatial Augmented Reality
  • Industrial Repair and Maintenance
  • Diversity in the Workspace

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    Funded by the Austrian Chamber of Labour.


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We greatly acknowledge the financial support from the “Digitalisierungsfonds Arbeit 4.0 der AK Wien”, project name: MAXimizeMe.

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Correspondence to Rafael Vrecar .

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Vrecar, R. et al. (2023). How to Bring Diversity into Industry: Industrial Experiences in Public Transport Repair and Maintenance. In: Abdelnour Nocera, J., Kristín Lárusdóttir, M., Petrie, H., Piccinno, A., Winckler, M. (eds) Human-Computer Interaction – INTERACT 2023. INTERACT 2023. Lecture Notes in Computer Science, vol 14145. Springer, Cham.

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  • Print ISBN: 978-3-031-42292-8

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