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Business Process Management Maturity and Process Performance - A Longitudinal Study

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Business Process Management Forum (BPM 2023)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 490))

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Abstract

Longitudinal Business Process Management (BPM) studies are rare. BPM maturity and process performance can be used to quantify an organization's BPM evolution. This research aims to examine the growth of BPM maturity over time and its impact on process performance inside an organization in continuous transformation. Over a seven-year period, BPM maturity and process performance were measured annually at a Dutch university. During this time, the organization has undergone an organizational restructuring with a focus on process management and has temporarily switched completely to digital education propelled by the Covid-19 crisis. Based on a repeated cross-sectional study (N = 921), the results present key BPM maturity features that are critical during disruptive organizational transformations. Furthermore, we found that BPM maturity is positively related to process performance throughout organizational changes during the period of our research.

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Acknowledgements

We would like to thank all minor BIM students and colleagues who contributed to the data collection. We specifically acknowledge B. de Waal, S. Joku, and E. Heutink for their commitment and contribution to this research project.

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Authors and Affiliations

  1. HU University of Applied Sciences, Utrecht, The Netherlands

    Arjen Maris, Guido Ongena & Pascal Ravesteijn

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  1. Arjen Maris
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  2. Guido Ongena
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  3. Pascal Ravesteijn
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Correspondence to Arjen Maris .

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Editors and Affiliations

  1. University of Trento, Trento, Italy

    Chiara Di Francescomarino

  2. Technical University of Denmark, Kgs. Lyngby, Denmark

    Andrea Burattin

  3. TU Dortmund University, Dortmund, Germany

    Christian Janiesch

  4. The University of Queensland, Brisbane, QLD, Australia

    Shazia Sadiq

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Maris, A., Ongena, G., Ravesteijn, P. (2023). Business Process Management Maturity and Process Performance - A Longitudinal Study. In: Di Francescomarino, C., Burattin, A., Janiesch, C., Sadiq, S. (eds) Business Process Management Forum. BPM 2023. Lecture Notes in Business Information Processing, vol 490. Springer, Cham. https://doi.org/10.1007/978-3-031-41623-1_21

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  • DOI: https://doi.org/10.1007/978-3-031-41623-1_21

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