Abstract
Banks provide services that are indispensable to customers’ confidence in their financial stability. The protection of customers of banking services also includes maintaining the financial stability of the provider of such services. Macro-prudential supervision aims to maintain this stability and from this perspective contributes to the protection of consumers of banking services. The study is based on the analysis of theoretical concepts regarding the role of macroprudentiality and the possibility of its extension on consumer protection. The practical detailing is carried out on the case of the Republic of Moldova. The conclusions reflect the need to coordinate the supervisory function and the consumer protection function at the central bank level in the case of countries where the level of trust and financial inclusion of the population is low. This article aims to initiate a discussion about the relationship between the protection of consumers of banking services and macroprudentiality, because the subject of the connection between macroprudentiality and the behavior of consumers of banking services is not discussed as much.
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Acknowledgments
The article is part of the research project “Optimizing the effects of monetary policy on economic growth by correlating it with macroprudential supervision” registered in the State Register of projects in the field of science and innovation with code 20.00208.1908.12. The editing was financed from the sources allocated by contract no. 13/80-II of 04.01.2021.
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Victoria, C., Natalia, TM. (2023). Impact of Macroprudentiality on Customer Protection of Banking Services: The Case of the Republic of Moldova. In: Bilgin, M.H., Danis, H., Demir, E., Wincenciak, L., Er, S.T. (eds) Eurasian Business and Economics Perspectives. EBES 2022. Eurasian Studies in Business and Economics, vol 25. Springer, Cham. https://doi.org/10.1007/978-3-031-36286-6_12
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