Abstract
This study aims to develop a new concept resulting from a synthesis of knowledge management practices with collective engagement process. Knowledge management is defined as managing knowledge effectively within an organization and treating knowledge as an organizational asset. The knowledge management field identifies two main types of knowledge, explicit and tacit knowledge, and includes four main sections: people, process, technology, and governance. Engagement is related to the understanding of an employee, about why and how providing optimal contribution continuously in knowledge production and its influence in implementing knowledge both sharing and utilizing. This study uses an integrated, comprehensive literature review. It concludes that Knowledge Quality Engagement (KQE) is defined as the quality of acquiring and implementing knowledge involving cognitive and affective aspects of individuals engagement. We also propose that KQE has four dimensions: (a) quality of knowledge acquisition, (b) quality of knowledge utilization, (c) cognitive involvement, and (d) affective engagement in seeking and sharing knowledge. In the future, we will empirically examine this new concept and propose that this new knowledge quality will improve human resource performance.
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Widianti, H., Fachrunnisa, O., Santoso, B. (2023). The Role of Affective and Cognitive Engagement in Process of Knowledge Creation and Implementation. In: Barolli, L. (eds) Complex, Intelligent and Software Intensive Systems. CISIS 2023. Lecture Notes on Data Engineering and Communications Technologies, vol 176. Springer, Cham. https://doi.org/10.1007/978-3-031-35734-3_27
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DOI: https://doi.org/10.1007/978-3-031-35734-3_27
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