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Building Trust for Better Crisis Communication: Lessons for Leadership Development

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New Leadership Communication—Inspire Your Horizon

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Abstract

We set out to link common characteristics associated with trusted leadership and the ability to communicate effectively during crisis. Trusted leaders with high efficacy tend to exert more efforts towards actions and persevere when facing unexpected challenges. Understanding self-perceptions of trusted leaders’ efficacy and desired outcomes helps prepare both current and future leaders to regain trust of followers and communicate more effectively. We therefore propose a diagnostic instrument for evaluating the skill set needed by leaders to build trust and show how it can be used for self-improvement. Practical implications for leadership development are also provided.

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Authors and Affiliations

  1. SUNY Empire State University, 113 West Ave, Saratoga Springs, NY, 12866, USA

    Alan Belasen

  2. SUNY Empire State University, 4 Park Avenue, New York City, NY, 10016, USA

    Barry Eisenberg

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  1. Alan Belasen
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  2. Barry Eisenberg
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Correspondence to Alan Belasen .

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  1. Ennepetal, Nordrhein-Westfalen, Germany

    Nicole Pfeffermann

  2. Deutsche Post AG Headquarters, Bonn, Germany

    Monika Schaller

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Belasen, A., Eisenberg, B. (2023). Building Trust for Better Crisis Communication: Lessons for Leadership Development. In: Pfeffermann, N., Schaller, M. (eds) New Leadership Communication—Inspire Your Horizon. Springer, Cham. https://doi.org/10.1007/978-3-031-34314-8_7

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