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A Qualitative Study of Management Practices & Influence on Middle Managers’ Morale in Public Sector Banks Using ATLAS.ti

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Computer Supported Qualitative Research (WCQR 2023)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 688))

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Abstract

Employee morale is a problem in Indian public sector banks. The issues are addressed in very few literatures. The study had a significant impact on revealing factors that influence middle manager morale. The research aims to study middle managers' morale and its influencing factors. The questionnaires were created using literature and a pilot study. Purposive sampling was used to collect data from 23 respondents (CMD, former CMD, General managers, Union directors, and middle managers) via semi-structured in-depth audio-recorded interviews and field notes. A phenomenological research design has been used. After verbatim transcripts were prepared, ATLAS.ti 22 was used to analyze the data using an inductive approach.

Five key themes emerged from thematic analysis concerning research questions influencing middle managers' morale. The code coefficient and groundedness were used to determine the significance of themes. Themes have been discussed, and appropriate suggestions have been made to improve low-middle managers' morale, thereby creating a high-middle managers' morale culture. A model to develop middle managers' morale has been suggested. Themes have practical relevance for policymakers, organizational leaders, and management in rethinking and developing policies to improve middle management morale.

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Authors and Affiliations

  1. VES Business School, Mumbai, India

    Ajay Gupta

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  1. Ajay Gupta
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Correspondence to Ajay Gupta .

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Editors and Affiliations

  1. University of Aveiro, Aveiro, Portugal

    AntĂłnio Pedro Costa

  2. Department of Education and Psychology, University of Aveiro, Aveiro, Portugal

    AntĂłnio Moreira

  3. Polytechnic of Leiria, Portugal and Research Center on Didactics and Technology in the Education of Trainers (CIDTFF), Aveiro, Portugal

    Fábio Freitas

  4. Global Centre for Academic Research, South Valley University, Roodepoort, South Africa

    King Costa

  5. CAQDAS TM Laboratory, Institute of Sociology, Faculty of Philosophy, Jagiellonian University, KrakĂłw, Poland

    Grzegorz Bryda

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Gupta, A. (2023). A Qualitative Study of Management Practices & Influence on Middle Managers’ Morale in Public Sector Banks Using ATLAS.ti. In: Costa, A.P., Moreira, A., Freitas, F., Costa, K., Bryda, G. (eds) Computer Supported Qualitative Research. WCQR 2023. Lecture Notes in Networks and Systems, vol 688. Springer, Cham. https://doi.org/10.1007/978-3-031-31346-2_2

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