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Towards Analytical Business Services as a New Business Model for Shared Service Centers

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Information Systems (EMCIS 2022)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 464))

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Abstract

Forward-looking companies like Google and Baidu have started to complement their efficiency targets with effectiveness goals such as new or better insights. Based on findings from two reference companies, this article ranks a list of initial analytical business services that combine data across different shared service-center domains. Clustered by the beneficiary functions, that are Human Resources, Supply Chain Management, and Sales, we detail three out of twenty-two initially developed analytical business services and highlight how shared service centers can add value through these activities. Based on discussions with functional experts and practitioners about this finding, we conclude that analytical business services should be an essential lever towards new business models for shared service centers.

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Author information

Authors and Affiliations

  1. Darmstadt University of Technology, Hochschulstrasse 1, 64289, Darmstadt, Germany

    Jörg H. Mayer, Maurin Siegmund & Reiner Quick

  2. Henkel AG & Co. KGaA, Henkelstraße 67, 40589, Düsseldorf, Germany

    Markus Esswein

  3. Deutsche Telekom Services Europe SE, Innere Kanalstraße 98, 50672, Köln, Germany

    Dirk Keweloh

Authors
  1. Jörg H. Mayer
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  2. Maurin Siegmund
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  3. Markus Esswein
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  4. Reiner Quick
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  5. Dirk Keweloh
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Corresponding author

Correspondence to Maurin Siegmund .

Editor information

Editors and Affiliations

  1. British University in Dubai, Dubai, United Arab Emirates

    Maria Papadaki

  2. University of Coimbra, Coimbra, Portugal

    Paulo Rupino da Cunha

  3. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  4. University of Nicosia, Nicosia, Cyprus

    Klitos Christodoulou

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Mayer, J.H., Siegmund, M., Esswein, M., Quick, R., Keweloh, D. (2023). Towards Analytical Business Services as a New Business Model for Shared Service Centers. In: Papadaki, M., Rupino da Cunha, P., Themistocleous, M., Christodoulou, K. (eds) Information Systems. EMCIS 2022. Lecture Notes in Business Information Processing, vol 464. Springer, Cham. https://doi.org/10.1007/978-3-031-30694-5_41

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  • DOI: https://doi.org/10.1007/978-3-031-30694-5_41

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-30694-5

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