Skip to main content
SpringerLink
Log in

Value Co-Creation Activities Role in Patient Well-Being in Online Healthcare Communities

OHCs as The Fourth Sector of Health care

  • Conference paper
  • First Online:
Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector (IAPNM 2022)

Part of the book series: Springer Proceedings in Business and Economics ((SPBE))

Included in the following conference series:

  • 236 Accesses

Abstract

Healthcare service delivery has been rapidly changing over the last decades. The paradigm of passive patients and active healthcare professionals is increasingly being replaced by the active engagement of patients as primary beneficiaries of healthcare services. Moreover, public, private, and non-profit sectors of health care are converging via the emergence of the fourth sector, and some service providers are providing online forums to help fulfilling patients’ unmet needs. These platforms are built to help the social inclusion of patients. On one hand, Online Healthcare Communities (OHC) are getting more popular as an engagement platform that helps patients to integrate resources with their peers and fulfill the needs that remain unmet during the interaction with their healthcare practitioners. On the other hand, scholars are getting more interested in investigating the relations between value co-creation activities and well-being (Transformative Service Research). OHCs are a value-dense environment to co-create value; moreover, they can be used to observe value co-creation activities without the researcher’s interference. In this chapter, to achieve a better understanding of the subject, a PRISMA protocol was followed by conducting a systematic literature review, and 38 articles were identified. The thematic analysis revealed: benefits, drawbacks, antecedents, barriers, typologies, and main theoretical backgrounds. Moreover, two main concepts were extracted: Social Support and Transformative Service Research.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 149.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 199.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Notes

  1. 1.

    “Health Online 2013”. Pew Research Center, Washington, D.C. (2013) https://www.pewresearch.org/internet/2013/01/15/health-online-2013/.

  2. 2.

    “Eurostat, 2020”. https://ec.europa.eu/eurostat/web/products-eurostat-news/-/edn-20210406-1.

  3. 3.

    The Fourth Sector, (2020), https://www.fourthsector.org/what-is-the-fourth-sector.

References

  • Anderson, L., & Ostrom, A. L. (2015). Transformative service research: Advancing our knowledge about service and well-being. Journal of Service Research, 18(3), 243–249.

    Article  Google Scholar 

  • Anderson, L., et al. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66(8), 1203–1210.

    Article  Google Scholar 

  • Anderson, S., Nasr, L., & Rayburn, S. W. (2018). Transformative service research and service design: Synergistic effects in healthcare. Service Industries Journal, 38(1–2), 99–113.

    Article  Google Scholar 

  • Baccarella, C. V., Wagner, T. F., Kietzmann, J. H., & McCarthy, I. P. (2018). Social media? It’s serious! Understanding the dark side of social media. European Management Journal, 36(4), 431–438.

    Article  Google Scholar 

  • Bagayogo, F., Lapointe, L., Ramaprasad, J., & Vedel, I. (2014). Co-creation of knowledge in healthcare: A study of social media usage. In: Proceedings of the annual Hawaii international conference on system sciences (pp. 626–635).

    Google Scholar 

  • Baker, T., & Nelson, R. E. (2005). Creating something from nothing: Resource construction through entrepreneurial bricolage. Administrative Science Quarterly, 50(3), 329–366. https://doi.org/10.2189/asqu.2005.50.3.329

  • Baptista, N., Pinho, J. C., & Alves, H. (2021). Examining social capital and online social support links: A study in online health communities facing treatment uncertainty. International Review on Public and Nonprofit Marketing, 18(1), 57–94. https://doi.org/10.1007/s12208-020-00263-2

  • Barile, S., Saviano, M., & Polese, F. (2014). Information asymmetry and co-creation in health care services. Australasian Marketing Journal, 22(3), 205–217. https://doi.org/10.1016/j.ausmj.2014.08.008

  • Barrett, M. (2016). Information systems research. Creating Value in Online Communities: The Sociomaterial Configuring of Strategy, Platform, and Stakeholder Engagement.

    Google Scholar 

  • Battilana, J., & Lee, M. (2014). Advancing research on hybrid organizing—insights from the study of social enterprises. 8(1), 397–441. https://doi.org/10.5465/19416520.2014.893615

  • Bayen, S., et al. (2021). Parkinson’s disease: Content analysis of patient online discussion forums. A prospective observational study using netnography. Patient Education and Counseling, 104(8), 2060–2066.

    Article  Google Scholar 

  • Bhattacharjee, A., & Jahanshahi, A. A. (2020). The COVID–19 crisis brings spring season for translucent activity. Does it result in exogenous uncertainty for the entrepreneurs and bound-less commodity pricing! SSRN Electronic Journal. https://papers.ssrn.com/abstract=3568972

  • Blocker, C. P., & Barrios, A. (2015). The transformative value of a service experience. Journal of Service Research, 18(3), 265–283.

    Article  Google Scholar 

  • Bone, S. A., Christensen, G. L., & Williams, J. D. (2014). Rejected, shackled, and alone: The impact of systemic restricted choice on minority consumers’ construction of self. Journal of Consumer Research, 41(2), 451–474. https://academic.oup.com/jcr/article/41/2/451/2907567

  • Brodie, R. J., Ilic, A., Juric, B., & Hollebeek, L. (2013). Consumer engagement in a virtual brand community: An exploratory analysis. Journal of Business Research, 66(1), 105–114.

    Article  Google Scholar 

  • Bugshan, H., et al. (2014). Social media for developing health services. Qualitative Market Research, 17(3), 283–296.

    Article  Google Scholar 

  • Chen, S., Guo, X., Tianshi, W., & Xiaofeng, J. (2020). Exploring the online doctor-patient interaction on patient satisfaction based on text mining and empirical analysis. Information Processing and Management, 57(5), 102253. https://doi.org/10.1016/j.ipm.2020.102253

    Article  Google Scholar 

  • Cherif, E., Martin-Verdier, E., & Rochette, C. (2020). Investigating the healthcare pathway through patients’ experience and profiles: Implications for breast cancer healthcare providers. BMC Health Services Research, 20(1), 735. https://doi.org/10.1186/s12913-020-05569-9

  • Chiu, C. M., Huang, H. Y., Cheng, H. L., & Sun, P. C. (2015). Understanding online community citizenship behaviors through social support and social identity. International Journal of Information Management, 35(4), 504–519.

    Article  Google Scholar 

  • Coulson, N. S. (2005). Receiving social support online: An analysis of a computer-mediated support group for individuals living with irritable bowel syndrome. 8(6), 580–584. https://doi.org/10.1089/cpb.2005.8.580

  • Echeverri, P., & Salomonson, N. (2019). Consumer vulnerability during mobility service interactions: Causes, forms and coping. Journal of Marketing Management, 35(3–4), 364–389.

    Article  Google Scholar 

  • Evans, O. (2020). Socio-economic impacts of novel coronavirus: The policy solutions. BizEcons Quarterly, 7, 3–12. https://ideas.repec.org/a/ris/buecqu/0013.html

  • Faggini, M., Cosimato, S., Nota, F. D., & Nota, G. (2018). Pursuing sustainability for healthcare through digital platforms. Sustainability (switzerland), 11(1), 1–15.

    Google Scholar 

  • Fayn, M. G., des Garets, V., & Rivière, A. (2021). Collective empowerment of an online patient community: conceptualizing process dynamics using a multi-method qualitative approach. BMC Health Services Research, 21(1).

    Google Scholar 

  • Fiedler, M., & Sarstedt, M. (2014). Influence of community design on user behaviors in online communities. Journal of Business Research, 67(11), 2258–2268.

    Article  Google Scholar 

  • Finch, A., & Gibson, F. (2009). How do young people find out about their parent’s cancer diagnosis: A phenomenological study. European journal of oncology nursing : the official journal of European Oncology Nursing Society, 13(3), 213–222. https://pubmed.ncbi.nlm.nih.gov/19632894/

  • Frude, E., McKay, F. H., & Dunn, M. (2020). A focused netnographic study exploring experiences associated with counterfeit and contaminated anabolic-androgenic steroids. Harm Reduction Journal, 17(1), 2022. https://doi.org/10.1186/s12954-020-00387-y

    Article  Google Scholar 

  • Gordon-Wilson, S. (2022). Consumption practices during the COVID-19 Crisis. International Journal of Consumer Studies, 46(2), 575–588. https://doi.org/10.1111/ijcs.12701

  • Hoffman, A., Badiane, K., & Haigh, N. (2012). Hybrid organizations as agents of positive social change: Bridging the for-profit and non-profit divide. In Using a positive lens to explore social change and organizations (pp. 152–174). Routledge. https://www.taylorfrancis.com/chapters/edit/10.4324/9780203136232-17/hybrid-organizations-agents-positive-social-change-bridging-profit-non-profit-divide-andrew-hoffman-krista-badiane-nardia-haigh

  • Hollmann, R. W. (1976). Supportive organizational climate and managerial assessment of MBO effectiveness. Academy of Management Journal, 19(4), 560–576. https://doi.org/10.5465/255791

  • Hou, R., Wu, J.-W., & Du, H. S. (2016). customer social network affects marketing strategy: A simulation analysis based on competitive diffusion model. http://www.elsevier.com/open-access/userlicense/1.0/

  • Jiménez, J., Alfonso, E., & Gutiérrez, C. M. (2011). Social economy and the fourth sector, base and protagonist of social innovation. www.ciriec.eswww.ciriec-revistaeconomia.es

  • Joiner, K., & Lusch, R. (2016). Evolving to a new service-dominant logic for health care. Innovation and Entrepreneurship in Health, 25.

    Google Scholar 

  • Kamalpour, M., Watson, J., & Buys, L. (2020). How can online communities support resilience factors among older adults. International Journal of Human-Computer Interaction, 36(14), 1342–1353. https://doi.org/10.1080/10447318.2020.1749817

    Article  Google Scholar 

  • Kamalpour, M. et al. (2021). What older adults do in online communities when they co-create and co-destruct value. International Journal of Quality and Service Sciences, 13(3), 433–455. https://doi.org/10.1108/IJQSS-03-2020-0043/full/html

  • Keeling, D. I., Laing, A., & Newholm, T. (2015). Health communities as permissible space: Supporting negotiation to balance asymmetries. Psychology & Marketing, 32(3), 303–318. https://doi.org/10.1002/mar.20781

  • Keeling, D. I., de Ruyter, K., Mousavi, S., & Laing, A. (2019). Technology push without a patient pull. European Journal of Marketing, 53(9), 1701–1732. https://doi.org/10.1108/EJM-10-2017-0692/full/html

  • Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241–251.

    Article  Google Scholar 

  • Kozinets, R. V. (2002). The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, 39(1), 61–72. https://doi.org/10.1509/jmkr.39.1.61.18935

  • Kumar, N. (2020). Social business model and its efficacy: A case study on agroforestry in the indian context. Journal of Entrepreneurship and Innovation in Emerging Economies, 6(1), 195–219. https://doi.org/10.1177/2393957519899568

  • Künne, C. W. (2016). Online intermediaries for co-creation: An explorative study in healthcare.

    Google Scholar 

  • Lee, J. M., Hirschfeld, E., & Wedding, J. (2016). A patient-designed do-it-yourself mobile technology system for diabetes: Promise and challenges for a new era in medicine. JAMA, 315(14), 1447–1448. https://jamanetwork.com/journals/jama/fullarticle/2512793

  • Lin, X., & Kishore, R. (2021). Social media-enabled healthcare: A conceptual model of social media affordances, online social support, and health behaviors and outcomes. Technological Forecasting and Social Change, 166, 120574. https://doi.org/10.1016/j.techfore.2021.120574

  • Liu, S. et al. (2020). Social support, belongingness, and value co-creation behaviors in online health communities. Telematics and Informatics, 50, 101398. https://doi.org/10.1016/j.tele.2020.101398

  • Liu, W., Fan, X., Ji, R., & Jiang, Y. (2020). Perceived community support, users’ interactions, and value co-creation in online health community: The moderating effect of social exclusion. International Journal of Environmental Research and Public Health, 17(1).

    Google Scholar 

  • Loane, S. S., & Webster, C. M. (2015). Consumer-to-consumer value within social networks. The Marketing Review, 14(4), 444–459.

    Article  Google Scholar 

  • Luo, N., Zhang, M., Hu, M., & Wang, Y. (2016). How community interactions contribute to harmonious community relationships and customers’ identification in online brand community. International Journal of Information Management, 36(5): 673–685.

    Google Scholar 

  • MacGregor, J. C. D., & Wathen, C. N. (2014). My health is not a job’: A qualitative exploration of personal health management and imperatives of the ’new public health. BMC Public Health, 14(1), 1–10. https://doi.org/10.1186/1471-2458-14-726

  • Madhavan, R., & Grover, R. (1998). From embedded knowledge to embodied knowledge: New product development as knowledge management. Journal of Marketing, 62(4), 1–12.

    Article  Google Scholar 

  • McColl-Kennedy, J. R. et al. (2012). Health care customer value cocreation practice styles. Journal of Service Research, 15(4), 370–389. https://doi.org/10.1177/1094670512442806

  • Mende, M., & van Doorn, J. (2014). Coproduction of transformative services as a pathway to improved consumer well-being: Findings from a longitudinal study on financial counseling. 18(3), 351–368. https://doi.org/10.1177/1094670514559001

  • Merchant, R. M., & Asch, D. A. (2018). Protecting the value of medical science in the age of social media and ‘Fake News.’ JAMA, 320(23), 2415–2416. https://jamanetwork.com/journals/jama/fullarticle/2716411

  • Molm, L. D. (1997). Risk and power use: Constraints on the use of coercion in exchange. American Sociological Review, 62(1), 113–133.

    Article  Google Scholar 

  • Muniz, A. M., & O’Guinn, T. C. (2001). Brand community. Journal of Consumer Research, 27(4), 412–432. https://academic.oup.com/jcr/article/27/4/412/1810411

  • Nambisan, P., & Nambisan, S. (2009). Models of consumer value cocreation in health care. Health Care Management Review, 34(4), 344–354. http://journals.lww.com/00004010-200910000-00007

  • Nijland, N. et al. (2008). Evaluation of internet-based technology for supporting self-care: Problems encountered by patients and caregivers when using self-care applications. Journal of Medical Internet Research, 10(2), e13–e957. https://www.jmir.org/2008/2/e13

  • Norman, C. D., & Skinner, H. A. (2006). EHealth literacy: Essential skills for consumer health in a networked world. Journal of Medical Internet Research, 8(2), e506. https://www.jmir.org/2006/2/e9

  • Nutbeam, D. (2008). The evolving concept of health literacy. Social Science & Medicine, 67(12), 2072–2078. https://pubmed.ncbi.nlm.nih.gov/18952344/

  • O’Brien, H. L., & Toms, E. G. (2008). What is user engagement? A conceptual framework for defining user engagement with technology. Journal of the American Society for Information Science and Technology, 59(6), 938–955. https://doi.org/10.1002/asi.20801

  • Oerle, V., Sarah, A. L., & Mahr, D. (2018). Value co-creation in online healthcare communities: The impact of patients’ reference frames on cure and care. Psychology and Marketing, 35(9), 629–639.

    Article  Google Scholar 

  • Osei-Frimpong, K., Wilson, A., & Lemke, F. (2018). Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information. Technological Forecasting and Social Change, 126, 14–27. https://linkinghub.elsevier.com/retrieve/pii/S0040162516300312

  • Otal, D., et al. (2012). Parent health literacy and satisfaction with plain language education materials in a pediatric surgery outpatient clinic: A pilot study. Journal of Pediatric Surgery, 47(5), 964–969.

    Article  Google Scholar 

  • Oudshoorn, A. et al. (2013). 20 western university “Client-provider relationships in a community health clinic for people who are experiencing homelessness.” https://ir.lib.uwo.ca/etd/107

  • Palumbo, R. (2017). The bright side and the dark side of patient empowerment. Springer.

    Book  Google Scholar 

  • Parkinson, J., Mulcahy, R. F., Schuster, L., & Taiminen, H. (2019). A transformative value co-creation framework for online services. Journal of Service Theory and Practice, 29(3), 353–374.

    Google Scholar 

  • Parkinson, J., Schuster, L., Mulcahy, R., & Taiminen, H. M. (2017). Online support for vulnerable consumers: A safe place? Journal of Services Marketing, 31(4/5), 412–422. https://doi.org/10.1108/JSM-05-2016-0197/full/html

  • Payton, F. C. (2016). Cultures of participation—for students, by students. Information Systems Journal, 26(4), 319–338.

    Article  Google Scholar 

  • Peltier, J. W., Dahl, A. J., & Swan, E. L. (2020). Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems: A service-dominant logic perspective. Journal of Business Research, 121, 724–734. https://doi.org/10.1016/j.jbusres.2020.03.020

  • Perestelo-Perez, L. et al. (2020). IC-health project: Development of MOOCs to promote digital health literacy: First results and future challenges. Sustainability (Switzerland), 12(16).

    Google Scholar 

  • Peters, C., Bodkin, C. D., & Fitzgerald, S. (2012). Toward an understanding of meaning creation via the collective co-production process. Journal of Consumer Behaviour, 11(2), 124–135. https://doi.org/10.1002/cb.388

  • Pham, T.-A. N., Sweeney, J. C., & Soutar, G. N. (2019). Customer value cocreation activities: An exploration of psychological drivers and quality of life outcomes. Journal of Service Theory and Practice, 29(3), 282–308. https://doi.org/10.1108/JSTP-07-2018-0163

  • Pham, T. A. N., Sweeney, J. C., & Soutar, G. N. (2020). Customer effort in mandatory and voluntary value cocreation: A study in a health care context. Journal of Services Marketing, 3, 381–397.

    Google Scholar 

  • Plé, L., & Cáceres, R. C. (2010). Not always co-creation: Introducing interactional co-destruction of value in service-dominant logic. Journal of Services Marketing, 24(6), 430–437.

    Article  Google Scholar 

  • Polese, F., Mele, C., & Gummesson, E. (2017). Value co-creation as a complex adaptive process. Journal of Service Theory and Practice, 27(5), 926–929.

    Article  Google Scholar 

  • Presti, L., Letizia, M. T., Marino, V., & Singer, P. (2019). Engagement in healthcare systems: Adopting digital tools for a sustainable approach. Sustainability (switzerland), 11(1), 1–15.

    Google Scholar 

  • Rathert, C., Wyrwich, M. D., & Boren, S. A. (2013). Patient-centered care and outcomes: A systematic review of the literature. Medical Care Research and Review, 70(4), 351–379. https://doi.org/10.1177/1077558712465774

  • Robertson, N., Polonsky, M., & McQuilken, L. (2014). Are my symptoms serious Dr Google? A resource-based typology of value co-destruction in online self-diagnosis. Australasian Marketing Journal, 22(3), 246–256. https://doi.org/10.1016/j.ausmj.2014.08.009

    Article  Google Scholar 

  • Rosenbaum, M. S., Russell-Bennett, R., & Contreras-Ramírez, G. (2022). Editorial: Research priorities in the new service marketplace. Journal of Services Marketing ahead-of-print(ahead-of-print).

    Google Scholar 

  • Rosenbaum, M. S., & Smallwood, J. A. (2011). Cancer resource centres: Transformational services and restorative servicescapes. Journal of Marketing Management, 27(13–14), 1404–1425.

    Article  Google Scholar 

  • Sánchez-Hernández, M. I. et al. (2021). Social innovation and entrepreneurship in the fourth sector. In Studies on entrepreneurship, structural change and industrial dynamics (pp. 1–5). Springer Nature. https://doi.org/10.1007/978-3-030-75714-4_1

  • Schau, H. J., Muñiz, A. M., & Arnould, E. J. (2009). How brand community practices create value. 73(5), 30–51. https://doi.org/10.1509/jmkg.73.5.30

  • Shirazi, F., et al. (2021). Value co-creation in online healthcare communities. Technological Forecasting and Social Change, 167, 120665. https://doi.org/10.1016/j.techfore.2021.120665

    Article  Google Scholar 

  • Smaldone, F., Ippolito, A., & Ruberto, M. (2020). The shadows know me: Exploring the dark side of social media in the healthcare field. European Management Journal, 38(1), 19–32. https://doi.org/10.1016/j.emj.2019.12.001

    Article  Google Scholar 

  • Stadtelmann, M., Woratschek, H., & Diederich, C. (2019). Actor engagement in online health communities. International Journal of Pharmaceutical and Healthcare Marketing, 13(4), 500–515. https://doi.org/10.1108/IJPHM-06-2018-0033/full/html

  • Stewart Loane, S., & Webster, C. M. (2017). Social capital and consumer value co-created within an online health community. Journal of Nonprofit and Public Sector Marketing, 29(3), 317–345. https://doi.org/10.1080/10495142.2017.1326359

  • Stewart Loane, S., Webster, C. M., & D’Alessandro, S. (2015). Identifying consumer value co-created through social support within online health communities. Journal of Macromarketing, 35(3), 353–367.

    Google Scholar 

  • Subrahmanyam, K., Reich, S. M., Waechter, N., & Espinoza, G. (2008). Online and offline social networks: Use of social networking sites by emerging adults. Journal of Applied Developmental Psychology, 29(6), 420–433.

    Article  Google Scholar 

  • Sweeney, J. C., Danaher, T. S., & McColl-Kennedy, J. R. (2015). Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers. Journal of Service Research, 18(3), 318–335.

    Article  Google Scholar 

  • Taiminen, H., Taiminen, K., & Munnukka, J. (2020). Enabling transformative value creation through online weight loss services. Journal of Services Marketing, 34(6), 797–808.

    Article  Google Scholar 

  • Tranfield, D., Denyer, D., & Smart, P. (2003). Towards a methodology for developing evidence-informed management knowledge by means of systematic review. British Journal of Management, 14, 207–222. https://doi.org/10.1111/1467-8551.00375

  • Turner-McGrievy, G. M. et al. (2013). Comparison of traditional versus mobile app self-monitoring of physical activity and dietary intake among overweight adults participating in an MHealth weight loss program. Journal of the American Medical Informatics Association, 20(3), 513–518. https://academic.oup.com/jamia/article/20/3/513/741491

  • Verleye, K. (2015). The co-creation experience from the customer perspective: Its measurement and determinants. Journal of Service Management, 26(2), 321–342.

    Article  Google Scholar 

  • Virlée, J., van Riel, A. C. R., & Hammedi, W. (2020). Health literacy and its effects on well-being: How vulnerable healthcare service users integrate online resources. Journal of Services Marketing, 34(5), 697–715.

    Article  Google Scholar 

  • Yan, D., & Sengupta, J. (2013). The influence of base rate and case information on health-risk perceptions: A unified model of self-positivity and self-negativity. Journal of Consumer Research, 39(5), 931–946. https://academic.oup.com/jcr/article/39/5/931/1795172

  • Yang, X., Li, G., & Huang, S. S. (2017). Perceived online community support, member relations, and commitment: Differences between posters and lurkers. Information and Management, 54(2), 154–165.

    Article  Google Scholar 

  • Ye, H. J., Feng, Y., & Choi, B. C. F. (2015). Understanding knowledge contribution in online knowledge communities: A model of community support and forum leader support. Electronic Commerce Research and Applications, 14(1), 34–45.

    Article  Google Scholar 

  • Zhang, Y., et al. (2018). Hospital service quality and patient loyalty: The mediation effect of empathy. Journal of Business and Industrial Marketing, 8(July), 1176–1186.

    Article  Google Scholar 

  • Zhang, X., & Liu, S. (2021). Understanding relationship commitment and continuous knowledge sharing in online health communities: A social exchange perspective. Journal of Knowledge Management, 26(3), 592–614. https://doi.org/10.1108/JKM-12-2020-0883

  • Zhao, J., Wang, T., & Fan, X. (2015). Patient value co-creation in online health communities: Social identity effects on customer knowledge contributions and membership continuance intentions in online health communities. Journal of Service Management, 26(1), 72–96. https://doi.org/10.1108/JOSM-12-2013-0344

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. School of Economics and Management and CICS.Nova.UMinho, University of Minho, Braga, Portugal

    Kavian Faghihnasiri & Ana Maria Soares

  2. University of Beira Interior, Covilha, Portugal

    Helena Maria Baptista Alves

Authors
  1. Kavian Faghihnasiri
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Helena Maria Baptista Alves
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Ana Maria Soares
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Kavian Faghihnasiri .

Editor information

Editors and Affiliations

  1. School of Economics and Management & CICS.NOVA.UMinho, University of Minho, Braga, Portugal

    Ana Maria Soares

  2. School of Economics and Management & CICS.NOVA.UMinho, University of Minho, Braga, Portugal

    Beatriz Casais

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Faghihnasiri, K., Alves, H.M.B., Soares, A.M. (2023). Value Co-Creation Activities Role in Patient Well-Being in Online Healthcare Communities. In: Soares, A.M., Casais, B. (eds) Uniting Marketing Efforts for the Common Good—A Challenge for the Fourth Sector. IAPNM 2022. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-031-29020-6_8

Download citation

Publish with us

Policies and ethics

Search

Navigation