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Services Management in the Digital Era—The Cloud Computing Perspective

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International Conference on Artificial Intelligence Science and Applications (CAISA) (CAISA 2022)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1441))

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Abstract

A digital society consists of smart devices using a number of IT services. These services ensure that quality can be provided to the users for improved user experience. In existing concepts of digital society, smart devices are connected together using a wired or wireless medium of communication. These devices can store data locally or on a cloud which is a shared platform of computational resources. Therefore, the cloud constitutes an important component of the digital society. Cloud systems consist of a network of distributed platforms of storage. The service management of cloud storage and services is often characterized by a legal document known as the service level agreement (SLA). In this paper, a brief discussion is presented to highlight the details of SLAs and their influence on the provisioning of IT services in digital societies.

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Author information

Authors and Affiliations

  1. Department of Software Engineering, Foundation University, Islamabad, 44000, Pakistan

    Aaqif Afzaal Abbasi

  2. College of Physics and Electronic Information Engineering, Zhejiang Normal University, Jinhua, 321004, China

    Mohammad A. A. Al-qaness

Authors
  1. Aaqif Afzaal Abbasi
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  2. Mohammad A. A. Al-qaness
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Corresponding authors

Correspondence to Aaqif Afzaal Abbasi or Mohammad A. A. Al-qaness .

Editor information

Editors and Affiliations

  1. Galala University, Al Galala, Egypt

    Mohamed Abd Elaziz

  2. Faculty of Computer Science and Engineering, Galala University, Al Galala, Egypt

    Mohamed Medhat Gaber

  3. Galala University, Al Galala, Egypt

    Shaker El-Sappagh

  4. College of Physics and Electronic Information Engineering, Zhejiang Normal University, Jinhua, China

    Mohammed A. A. Al-qaness

  5. Damietta University, Damietta, Egypt

    Ahmed A. Ewees

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Abbasi, A.A., Al-qaness, M.A.A. (2023). Services Management in the Digital Era—The Cloud Computing Perspective. In: Abd Elaziz, M., Medhat Gaber, M., El-Sappagh, S., Al-qaness, M.A.A., Ewees, A.A. (eds) International Conference on Artificial Intelligence Science and Applications (CAISA). CAISA 2022. Advances in Intelligent Systems and Computing, vol 1441. Springer, Cham. https://doi.org/10.1007/978-3-031-28106-8_7

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