Abstract
During the last five years, supply chains around the globe have been stressed by significant disruptive events. Consequently, companies have been incurring in high inventory stockouts, which affects significantly companies performance. As a result, enterprise and supply chain resilience must be considered as an essential component in companies strategies in order to make the right decisions when facing disruptive events. The decision-making process can be costly and risky if decisions are made by trial and error, misleading the course of organizations. The objective of this work is to obtain a robust methodology for testing a decision-making process by means of a simulation game that takes into account people, products and disruptive events.
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Acknowledgements
This work was supported in part by the European Commission under the Project Reference No. 2021-1-IT01-KA220-VET-000033287.The authors would like to acknowledge the support of the researchers from the project “Business Continuity Managers Training Platform” (CONTINUITY) (business-continuity-project.eu).
To the Industrial Engineering School at the University of Costa Rica.
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Arias-Vargas, M., Sanchis, R., Poler, R. (2023). Gamification for Decision-Making When Facing Disruptive Events in the Supply Chain. In: García Márquez, F.P., Segovia Ramírez, I., Bernalte Sánchez, P.J., Muñoz del Río, A. (eds) IoT and Data Science in Engineering Management. CIO 2022. Lecture Notes on Data Engineering and Communications Technologies, vol 160. Springer, Cham. https://doi.org/10.1007/978-3-031-27915-7_55
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