Organization Learning

Abstract

Excellent organizations apply learning processes that are feeding their development and decision taking. Understanding and improving how organizations learn and accumulate their knowledge and experiences is essential to accelerate innovation and avoid repeating the same errors. Systematic approaches to develop a comprehensive view of the organization, its ecosystem, markets, or specific stakeholder groups are discussed. Disseminating this information throughout the (networked) organization will deepen the understanding of what is going on, what is required, and what is possible, and therefore forms the basis for the development of judgment and concerted action. Further, it increases transparency on what kind of information can be provided by whom. Doing so, it accelerates progress of improvement and change, and as such it will strengthen the innovation culture of the organization. Ways in which a Business Management System can be defined and developed over time to support such learning processes will be explained.