Abstract
In recent years, technological innovations in e-recruitment systems have seen an explosive expansion, allowing Human Resource professionals to find the talents who are supposed to be the most suitable to their organizations. In particular, the purpose of this paper is to explore the contribution that Artificial Intelligence Technologies can give in order to increase the efficiency of the recruitment process and overcome human errors, by comparing theoretical convergences among the various approaches and platforms addressed to companies. A case study was conducted to explore the research questions of this study. A brief study of limits, risks, as well as managerial and business implications linked to the use of AITs in HRM will be also conducted.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Sylva, H., & Mol, T. S. (2009). e-Recruitment: A study into applicant perceptions of an online application system. International Journal of Selection and Assessment, 17(3), 311–323.
Stone, D. L., Deadrick, D. L., Lukaszewski, K. M, & Johnson, R. (2015). The influence of technology on the future of human resource management. Human Resource Management Review.
Katz, D., & Kahn, R. L. (1978). The social psychology of organizations (2nd ed.). Wiley.
Chapman, D. S., Uggerslev, K. L., Carroll, S. A., & Jones, D. A. (2005). Applicant attraction to organizations and job choice: A meta-analytic review of the correlates of recruiting outcomes. In Journal of Applied Psychology, 90(5), 928–944.
Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38, 635–672.
Michaels, E., Handfield-Jones, H., & Axelrod, B. (2001). The war for talent. Harvard Business School Press.
Hiltrop, J. M. (1999). The quest for the best human resource practices to attract and retain talent. European Management Journal, 17, 422–430.
Breaugh, J. A. (2008). Employee recruitment: Current knowledge and important areas for future research. Human Resource Management Review, 18, 103–118.
Saks, A. M. (2005). The impracticality of recruitment research. In A. Evers, N. Anderson, & O. Voskuijl (Eds.), Handbook of personnel selection (pp. 419–439). Blackwell.
Furtmueller-Ettinger, E., Wilderom, C. P. M., & Tate, M. (2011). Managing recruitment and selection in the digital age: E-HRM and resumes. Human systems management, 30(4), 243–259.
Axelrod, B., Handfield-Jones, H., & Michaels, E. (2002). A new game plan for C players. Harvard Business Review, 81–88.
Sullivan, J. (2004). Eight elements of a successful employment brand. ER Daily, 23(2), 501–517.
Berkowitz, J (2018). Is diversity in recruiting a business strategy or empty talk? https://www.ibm.com/blogs/insights-on-business/gbs-strategy/recruiting-diversity/.
Hunt, V., Prince, S., Dixon-Fyle, S., & Yee, L. (2018). Delivering through diversity. McKinsey and Company.
Nishii, L. H., & Mayer, D. L. (2010). Paving the path to performance: Inclusive leadership reduces turnover in diverse work groups (CAHRS ResearchLink No. 3). Cornell University, ILR School.
Girard, A., & Fallery, B. (2010). Human resource management on internet: New perspectives. The Journal Contemporary Management Research, 4(2), 1–14.
Deterding, S., Dixon, D., Khaled, R., & Nacke, L. (2011). From game design elements to gamefulness: defining gamification. In Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments (pp. 9–15).
Paharia, R. (2013). Loyalty 3.0: How to revolutionize customer and employee engagement with big data and gamification. McGraw Hill Professional.
Zichermann, G., & Linder, J. (2013). Gamification revolution. McGraw-Hill Books.
Raczkowski, F. (2013). It’s all fun and games... A history of ideas concerning gamification. In DiGRA Conference.
Wu, M. (2012). The gamification backlash + two long term business strategies. Retrieved from https://lithosphere.lithium.com/t5/Science-of-Social-Blog/The-Gamification-Backlash-Two-Long-Term-Business-Strategies/ba-p/30891.
Chow, S., & Chapman, D. S. (2013). Gamifying the employee recruitment process. In Proceedings of the First International Conference on Gameful Design, Research, and Applications (pp. 91–94).
Collumus, A. B., Armstrong, M. B., & Landers, R. N. (2016). Game-thinking within social mediat o recruit and select job candidates. In R. N. Landers & G. B. Schmidt (Eds.), Social media in employee selection and recruitment (pp. 103–124). Springer International.
Mathis, J. (2018). Innovations are coming to the human resource. The Journal of Private Equity, 21(4), 14–17.
Bersin, J., McDowell, T., Rahnema, A., van Durme, Y. (2017). The organization of the future: Arriving now. In Global human capital trends 2017: Rewriting the rules for the digital age (pp. 19–28). Deloitte University Press.
Mishra, D., & Shekhar, S. (2018). Artificial intelligence candidate recruitment system using software as a service (SaaS) architecture. International Research Journal of Engineering and Technology (IRJET), 5(5), 3804–3808.
Roy, R. (2017). Corporate recruiting opening its doors to AI: The performance opportunity? International Society for Performance Improvement, 56(10), 43–44.
Strohmeier, S., & Piazza, F. (2015). Artificial intelligence techniques in human resource management—A conceptual exploration. In C. Kahraman & Ç. Onar (Eds.), Intelligent techniques in engineering management (pp. 149–172). Springer International Publishing.
Strohmeier, S., & Piazza, F. (2015b). Human resource intelligence und analytics. Grundlagen, Anbieter, Erfahrungen und Trends. Gabler Verlag.
Bissola, R., & Imperatori, B. (2014). The unexpected side of relational e-HRM: Developing trust in the HR department. Employee Relations, 36(4), 376–397.
Chiang, J., & Berkoff, R. (2017). How are pre-hire assessments contributing to unbiased and more targeted, successful hires? Cornell University, DigitalCommons@ILR.
Eisenhardt, K. M. (1989). Building theories from case study research. Academy of management review, 14(4), 532–550.
Yin, R. K. (2014). Case study research: Design and methods. Sage Publishing.
Masuch, M. (1985). Vicious circles in organizations. Administrative Science Quarterly, 30(1), 14–33.
Fridell, L., & Lim, H. (2016). Assessing the racial aspects of police force using the implicit- and counter-bias perspectives. Journal of Criminal Justice, 44, 36–48.
Lee, H., Lee, S., & Tarpey, M. (2018). CAHRS partners’ implementation of artificial intelligence. Cornell University, DigitalCommons@ILR.
Munoz, J. M., & Naqvi, A. (Eds.). (2018). Business strategy in the artificial intelligence economy. Business Expert Press.
Wilson. H. J., & Daugherty, P. R. (2018). Collaborative intelligence: Humans and AI are joining forces. Harvard Business Review, 1–11.
Latif, A., Ullah, R., Din, M. S., & Anjum, Z. A. (2014). The future of human resource professionals. City University Research Journal, 4(2), 208–222.
Horowitz, M. C., Allen, G. C., Kania, E. B., & Scharre, P. (2018). Strategic competition in an era of artificial intelligence. Report for the Center for New American Security.
Benemann, K. (2017). Enhancing talent acquisition and retention with AI: 3 tips for HR executives. https://www.hr.com/en/magazines/all_articles/enhancing-talent-acquisition-and-retention-with-ai_j5724fh0.html.
Bagai, S. (2018). Prejudices in the hiring process extend beyond traditional notions of diversity. https://www.crowdstaffing.com/blog/workforce-diversity-the-benefits-of-hiring-experienced-talent.
Haak, T. (2019). 10 inspiring HR trends for 2019. Retrieved from https://hrtrendinstitute.com/2018/11/26/10-inspiring-hr-trends-for-2019/.
Triant, B., Craig, R. (2018). The flipped hiring revolution. Retrieved from https://www.edsurge.com/news/2018-10-10-the-flipped-hiring-revolution.
Manuti, A., & De Palma, D. (2018). Digital HR: A critical management approach to the digitilization of organisations. Palgrave Macmillan.
Huizinga, J. (2008). Homo ludens: Proeve eener bepaling van het spel-element der cultuur. Athenaeum Boekhandel Canon.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Veglianti, E., Trombin, M., Pinna, R., De Marco, M. (2023). Customized Artificial Intelligence for Talent Recruiting: A Bias-Free Tool?. In: Dal Zotto, C., Omidi, A., Aoun, G. (eds) Smart Technologies for Organizations. Lecture Notes in Information Systems and Organisation, vol 60. Springer, Cham. https://doi.org/10.1007/978-3-031-24775-0_15
Download citation
DOI: https://doi.org/10.1007/978-3-031-24775-0_15
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-24774-3
Online ISBN: 978-3-031-24775-0
eBook Packages: Business and ManagementBusiness and Management (R0)