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I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots

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Social Robotics (ICSR 2022)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 13818))

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Abstract

Customization has been widely studied in the context of information systems and interfaces, but research on customization in human-robot interaction (HRI) is scarce. However, customization and user involvement may exert positive effects regarding attitudes and trust toward robots, hence improving HRI quality. The aim of the present work is to contribute to the theoretical understanding of customization in the HRI context by testing whether customization (none, low, or high) of a robot would elicit feelings of psychological ownership (PO), which, in turn, would increase trust toward the robot. Moreover, we hypothesized that the more people customize a robot, the less they would tend to anthropomorphize it. In line with our predictions, customization (vs. none) significantly increased psychological ownership and trust toward the robot. Further, the level of customization affected perceptions of robot agency. Additionally, PO mediated the effect of customization on trust toward the robot. The implications of these findings for research on HRI are discussed.

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Notes

  1. 1.

    The preregistration differs from the actual experiment in two ways: (1) vividness of mental imagery was measured with 7 items only, not 10 items, (2) further reading suggested that a χ2 test would be more appropriate than the initially indicated Cochran Q test given the independent samples.

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Acknowledgement

This research was supported by European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 955778. We would like to express our gratitude to Jonathan Schober for his involvement in that research. We also thank Julia Schlagheck, Annabelle Mielitz, Anna Brueggeshemke, and Eda Tekin for their contribution to that work.

Author information

Authors and Affiliations

  1. Bielefeld University, Universitätsstraße 25, 33615, Bielefeld, Germany

    Dimitri Lacroix & Friederike Eyssel

  2. Center for Cognitive Interaction Technology (CITEC), Inspiration 1, 33619, Bielefeld, Germany

    Dimitri Lacroix, Ricarda Wullenkord & Friederike Eyssel

Authors
  1. Dimitri Lacroix
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  2. Ricarda Wullenkord
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  3. Friederike Eyssel
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Corresponding author

Correspondence to Dimitri Lacroix .

Editor information

Editors and Affiliations

  1. University of Florence, Florence, Italy

    Filippo Cavallo

  2. Qatar University, Doha, Qatar

    John-John Cabibihan

  3. University of Florence, Florence, Italy

    Laura Fiorini

  4. University of Florence, Florence, Italy

    Alessandra Sorrentino

  5. Wichita State University, Wichita, KS, USA

    Hongsheng He

  6. Qingdao University, Qingdao, China

    Xiaorui Liu

  7. National Institute of Advanced Industrial Science and Technology, Tsukuba, Japan

    Yoshio Matsumoto

  8. National University of Singapore, Singapore, Singapore

    Shuzhi Sam Ge

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Lacroix, D., Wullenkord, R., Eyssel, F. (2022). I Designed It, So I Trust It: The Influence of Customization on Psychological Ownership and Trust Toward Robots. In: Cavallo, F., et al. Social Robotics. ICSR 2022. Lecture Notes in Computer Science(), vol 13818. Springer, Cham. https://doi.org/10.1007/978-3-031-24670-8_53

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  • DOI: https://doi.org/10.1007/978-3-031-24670-8_53

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