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Improvement and Maintenance of Communication Tools in Micro-enterprises

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31st International Conference on Organization and Technology of Maintenance (OTO 2022) (OTO 2022)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 592))

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Abstract

Today’s rapid and dynamic market changes require continuous investment in improving and maintaining communication tools to sustain and strengthen micro-enterprises competitiveness. Human resources are the bearers of every communication process and must improve existing and develop new competencies and skills. This paper aims to describe the importance of communication tools in micro-enterprises and to emphasise their application in Croatian micro-enterprises. According to the presented comparative results of two empirical studies, it is evident that there are differences in 2020 compared to 2016 in the types of training conducted among employees of micro-enterprises, the level of application of specific communication skills, and the level of business improvement measured by the level of innovation in the surveyed micro-enterprises.

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Author information

Authors and Affiliations

  1. Polytechnic in Požega, 34000, Požega, Croatia

    Katarina Štavlić

  2. Croatia University North Center, 48000, Koprivnica, Croatia

    Krešimir Lacković

  3. Lifelong Learning Centre, IGOR, 34000, Požega, Croatia

    Igor Štavlić

Authors
  1. Katarina Štavlić
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  2. Krešimir Lacković
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  3. Igor Štavlić
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Corresponding author

Correspondence to Katarina Štavlić .

Editor information

Editors and Affiliations

  1. Faculty of Electrical Engineering, Computer Science and Information Technology, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia

    Damir Blažević

  2. Faculty of Civil Engineering, University of Sarajevo, Sarajevo, Bosnia and Herzegovina

    Naida Ademović

  3. Faculty of Electrical Engineering, Computer Science and Information Technology, Josip Juraj Strossmayer University of Osijek, Osijek, Croatia

    Tomislav Barić

  4. Faculty of Mechanical Engineering, University of Slavonski Brod, Slavonski Brod, Croatia

    Josip Cumin

  5. Technical Faculty “Mihajlo Pupin”, University of Novi Sad, Zrenjanin, Serbia

    Eleonora Desnica

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Štavlić, K., Lacković, K., Štavlić, I. (2023). Improvement and Maintenance of Communication Tools in Micro-enterprises. In: Blažević, D., Ademović, N., Barić, T., Cumin, J., Desnica, E. (eds) 31st International Conference on Organization and Technology of Maintenance (OTO 2022). OTO 2022. Lecture Notes in Networks and Systems, vol 592. Springer, Cham. https://doi.org/10.1007/978-3-031-21429-5_19

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  • DOI: https://doi.org/10.1007/978-3-031-21429-5_19

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-21428-8

  • Online ISBN: 978-3-031-21429-5

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