Skip to main content
SpringerLink
Log in
Book cover

International Conference on Service-Oriented Computing

ICSOC 2022: Service-Oriented Computing pp 575–583Cite as

Process-Oriented Intents: A Cornerstone for Superimposition of Natural Language Conversations over Composite Services

  • 1378 Accesses

Part of the Lecture Notes in Computer Science book series (LNCS,volume 13740)

Abstract

Task-oriented conversational assistants are in very high demand these days. They employ third-party APIs to serve end-users via natural language interactions and improve their productivity. Recently, the augmentation of process-enabled automation with conversational assistants emerged as a promising technology to make process automation closer to users. This paper focuses on the superimposition of task-oriented assistants over composite services. We propose a Human-bot-Process interaction acts that are relevant to represent natural language conversations between the user and multi-step processes. In doing so, we enable human users to perform tasks by naturally interacting with processes.

Keywords

  • Task-oriented conversational bots
  • Rest APIs
  • Software-enabled services
  • Composite services
  • Process-oriented intents

This is a preview of subscription content, access via your institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Notes

  1. 1.

    Experimental materials: https://tinyurl.com/ICSOC22StudyMaterials.

References

  1. Barukh, M.C., et al.: Cognitive augmentation in processes. In: Aiello, M., Bouguettaya, A., Tamburri, D.A., van den Heuvel, W.-J. (eds.) Next-Gen Digital Services. A Retrospective and Roadmap for Service Computing of the Future. LNCS, vol. 12521, pp. 123–137. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-73203-5_10

    CrossRef  Google Scholar 

  2. Benatallah, B., et al.: The Self-Serv environment for Web services composition. IEEE Internet Comput. 7(1), 40–48 (2003)

    CrossRef  Google Scholar 

  3. Bouguelia, S., et al.: Context knowledge-aware recognition of composite intents in task-oriented human-bot conversations. In: Proceedings of the CAiSE (2022). https://doi.org/10.1007/978-3-031-07472-1_14

  4. Bouguelia, S., Brabra, H., Zamanirad, S., Benatallah, B., Baez, M., Kheddouci, H.: Reusable abstractions and patterns for recognising compositional conversational flows. In: La Rosa, M., Sadiq, S., Teniente, E. (eds.) CAiSE 2021. LNCS, vol. 12751, pp. 161–176. Springer, Cham (2021). https://doi.org/10.1007/978-3-030-79382-1_10

    CrossRef  Google Scholar 

  5. Brabra, H., et al.: Dialogue management in conversational systems: a review of approaches, challenges, and opportunities. IEEE Trans. Cognitive Dev. Syst. 14, 783–798 (2021)

    CrossRef  Google Scholar 

  6. Bradley, N., et al.: Context-aware conversational developer assistants. In: 2018 IEEE/ACM 40th ICSE, pp. 993–1003. IEEE (2018)

    Google Scholar 

  7. Dumas, M., et al.: Fundamentals of Business Process Management, vol. 1. Springer (2013). https://doi.org/10.1007/978-3-642-33143-5

  8. Gaulke, D., et al.: Interactive user interface to communication-enabled business process platforms method and apparatus (2015), US Patent 9,043,407

    Google Scholar 

  9. Hofmann, P., et al.: Robot. Process Autom. 30(1), 99–106 (2020)

    Google Scholar 

  10. Kalia, A.K., Telang, P.R., Xiao, J., Vukovic, M.: Quark: a methodology to transform people-driven processes to chatbot services. In: Maximilien, M., Vallecillo, A., Wang, J., Oriol, M. (eds.) ICSOC 2017. LNCS, vol. 10601, pp. 53–61. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-69035-3_4

    CrossRef  Google Scholar 

  11. Kobeissi, M., et al.: An intent-based natural language interface for querying process execution data. In: Proceedings of the ICPM, pp. 152–159. IEEE (2021)

    Google Scholar 

  12. López, A., Sànchez-Ferreres, J., Carmona, J., Padró, L.: From process models to chatbots. In: Giorgini, P., Weber, B. (eds.) CAiSE 2019. LNCS, vol. 11483, pp. 383–398. Springer, Cham (2019). https://doi.org/10.1007/978-3-030-21290-2_24

    CrossRef  Google Scholar 

  13. Matthies, C., et al.: An additional set of (automated) eyes: chatbots for agile retrospectives. In: Proceedings of the BotSE, pp. 34–37. IEEE (2019)

    Google Scholar 

  14. Rizk, Y., et al.: A unified conversational assistant framework for business process automation. arXiv preprint arXiv:2001.03543 (2020)

  15. Sheth, A., et al.: Cognitive services and intelligent chatbots: current perspectives and special issue introduction. IEEE Internet Comput. 23(2), 6–12 (2019)

    CrossRef  Google Scholar 

  16. Zamanirad, S., et al.: Hierarchical state machine based conversation model and services. In: Proceedings of the CAiSE (2020)

    Google Scholar 

  17. Zamanirad, S., et al.: Programming bots by synthesizing natural language expressions into API invocations. In: Proceedings of the ASE (2017)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. LIRIS - University of Claude Bernard Lyon 1, Villeurbanne, France

    Sara Bouguelia, Auday Berro & Hamamache Kheddouci

  2. Dublin City University, Dublin, Ireland

    Boualem Benatallah

  3. Bielefeld University of Applied Sciences, Bielefeld, Germany

    Marcos Báez

  4. SAMOVAR - Telecom SudParis, Institut Polytechnique de Paris, Palaiseau, France

    Hayet Brabra

  5. University of New South Wales (UNSW), Sydney, Australia

    Shayan Zamanirad

Authors
  1. Sara Bouguelia
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Auday Berro
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Boualem Benatallah
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Marcos Báez
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Hayet Brabra
    View author publications

    You can also search for this author in PubMed Google Scholar

  6. Shayan Zamanirad
    View author publications

    You can also search for this author in PubMed Google Scholar

  7. Hamamache Kheddouci
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Sara Bouguelia .

Editor information

Editors and Affiliations

  1. University of Malaga, Málaga, Spain

    Javier Troya

  2. University of Michigan-Dearborn, Dearborn, MI, USA

    Brahim Medjahed

  3. University of Castilla-La Mancha, Ciudad Real, Spain

    Mario Piattini

  4. The University of New South Wales, Sydney, NSW, Australia

    Lina Yao

  5. University of Seville, Seville, Spain

    Pablo Fernández

  6. University of Seville, Seville, Spain

    Antonio Ruiz-Cortés

Rights and permissions

Reprints and Permissions

Copyright information

© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Bouguelia, S. et al. (2022). Process-Oriented Intents: A Cornerstone for Superimposition of Natural Language Conversations over Composite Services. In: Troya, J., Medjahed, B., Piattini, M., Yao, L., Fernández, P., Ruiz-Cortés, A. (eds) Service-Oriented Computing. ICSOC 2022. Lecture Notes in Computer Science, vol 13740. Springer, Cham. https://doi.org/10.1007/978-3-031-20984-0_41

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-20984-0_41

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-20983-3

  • Online ISBN: 978-3-031-20984-0

  • eBook Packages: Computer ScienceComputer Science (R0)

search

Navigation