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Process-Oriented Intents: A Cornerstone for Superimposition of Natural Language Conversations over Composite Services

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Part of the Lecture Notes in Computer Science book series (LNCS,volume 13740)


Task-oriented conversational assistants are in very high demand these days. They employ third-party APIs to serve end-users via natural language interactions and improve their productivity. Recently, the augmentation of process-enabled automation with conversational assistants emerged as a promising technology to make process automation closer to users. This paper focuses on the superimposition of task-oriented assistants over composite services. We propose a Human-bot-Process interaction acts that are relevant to represent natural language conversations between the user and multi-step processes. In doing so, we enable human users to perform tasks by naturally interacting with processes.


  • Task-oriented conversational bots
  • Rest APIs
  • Software-enabled services
  • Composite services
  • Process-oriented intents

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Correspondence to Sara Bouguelia .

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Bouguelia, S. et al. (2022). Process-Oriented Intents: A Cornerstone for Superimposition of Natural Language Conversations over Composite Services. In: Troya, J., Medjahed, B., Piattini, M., Yao, L., Fernández, P., Ruiz-Cortés, A. (eds) Service-Oriented Computing. ICSOC 2022. Lecture Notes in Computer Science, vol 13740. Springer, Cham.

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-20983-3

  • Online ISBN: 978-3-031-20984-0

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