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International Conference on Entertainment Computing

ICEC 2022: Entertainment Computing – ICEC 2022 pp 76–88Cite as

Upward Influence Tactics: Playful Virtual Reality Approach for Analysing Human Multi-robot Interaction

Part of the Lecture Notes in Computer Science book series (LNCS,volume 13477)

Abstract

The interest, the potential, and also the technical development in artificial intelligence assistants shows us that these will play an essential role in the future of work. Exploring the interaction and communication between human and artificial intelligence (AI) assistants forms the basis for the development of trustworthy and meaningful AI-based systems. In this paper we focused on the question how humans react to AI - more precisely, AI gents as robots - that act to influence human behavior and emotions by using two upward influencing tactics: Ingratiating and Blocking. For this purpose, we developed a playful virtual reality approach that creates a leader-subordinate relationship between humans and the AI agents in a factory environment. We explore how humans react to those agents. Among other things, we found that behaviors that are seen as likable in humans are perceived as distracting in robots (e.g., compliments used by the ingratiating tactic). Further, robots were perceived as a group and not as individuals. Our findings showed us directions and open questions which need to be investigated in future work investigating human-multi-robot interaction at the workplace.

Keywords

  • Virtual reality
  • Robot
  • Leadership
  • Influence tactics
  • Human robot interaction

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Acknowledgements

This work is supported by the Austrian Research Promotion Agency (FFG) within the project “Virtual Skills Lab" (FFG No. 872573) and the project “MED1stMR" (Medical First Responder Training using a Mixed Reality Approach featuring haptic feedback for enhanced realism) funded by the H2020 program (Grant Agreement No. 101021775).

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Authors and Affiliations

  1. AIT Austrian Institute of Technology GmbH, Vienna, Austria

    Cornelia Gerdenitsch, Jaison Puthenkalam & Simone Kriglstein

  2. Faculty of Computer Science, University of Vienna, Vienna, Austria

    Matthias Weinhofer & Simone Kriglstein

  3. Masaryk University, Brno, Czech Republic

    Simone Kriglstein

Authors
  1. Cornelia Gerdenitsch
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  2. Matthias Weinhofer
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  3. Jaison Puthenkalam
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  4. Simone Kriglstein
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Corresponding author

Correspondence to Cornelia Gerdenitsch .

Editor information

Editors and Affiliations

  1. University of Vienna, Vienna, Austria

    Barbara Göbl

  2. Eindhoven University of Technology, Eindhoven, The Netherlands

    Erik van der Spek

  3. Royal Institute of Technology, Södertälje, Sweden

    Jannicke Baalsrud Hauge

  4. Luxembourg Institute of Science and Technology, Esch-Sur-Alzette, Luxembourg

    Rod McCall

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Gerdenitsch, C., Weinhofer, M., Puthenkalam, J., Kriglstein, S. (2022). Upward Influence Tactics: Playful Virtual Reality Approach for Analysing Human Multi-robot Interaction. In: Göbl, B., van der Spek, E., Baalsrud Hauge, J., McCall, R. (eds) Entertainment Computing – ICEC 2022. ICEC 2022. Lecture Notes in Computer Science, vol 13477. Springer, Cham. https://doi.org/10.1007/978-3-031-20212-4_6

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  • DOI: https://doi.org/10.1007/978-3-031-20212-4_6

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-20211-7

  • Online ISBN: 978-3-031-20212-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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