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Transforming Complexity: A Human-Centred Design Approach to Engage Young People in the Philippines with Dialogues About HIV Service Delivery

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Human-Centered Service Design for Healthcare Transformation

Abstract

Positive transformation in HIV and STI-related service delivery is complex as it involves emotional and cultural considerations. The project discussed in this chapter shows the importance of human-centred design (HCD) processes in encouraging young people to think, reflect, and visually map service delivery networks. The project involved interviews with service providers, while engaging young people in conversations and visual mapping exercises. Being the first initiative of its nature and context, the holistic view of the complex service system provides a platform for meaningful dialogues that could generate transformative pathways in the ways young people navigate the health system. The outcome is different from big data approaches, geo-spatial mapping, and administrative taxonomies, as the HCD approach generates richness in the storytelling of complex social systems where young people were enabled to discuss their environment and sketch those health systems out.

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Authors and Affiliations

  1. School of Arts and Humanities, Edith Cowan University, 2 Bradford Street, Mount Lawley, Western Australia, 6050, Australia

    Christopher Kueh

  2. Creative Consultant, DSIL Global, 179 Thomas Street, Subiaco, Perth, 6008, Western Australia, Australia

    Gareth Durrant

  3. University of South Australia, K4-29 Kaurna Building, City West Campus, Adelaide, South Australia, 5000, Australia

    Fanke Peng

  4. School of Design and Built Environment, Curtin University, Kent Street, Western Australia, 6102, Australia

    Philip Ely

  5. Blk. 5, Lot 2, Imperial Homes 5 Subdivision, Guzman St., 5000, Mandurriao, Iloilo City, Philippines

    Justin Francis Bionat

Authors
  1. Christopher Kueh
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  2. Gareth Durrant
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  3. Fanke Peng
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  4. Philip Ely
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  5. Justin Francis Bionat
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Corresponding author

Correspondence to Christopher Kueh .

Editor information

Editors and Affiliations

  1. Department of Health Management, Neu Ulm University of Applied Sciences, Neu-Ulm, Bavaria, Germany

    Mario A. Pfannstiel

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Kueh, C., Durrant, G., Peng, F., Ely, P., Bionat, J.F. (2023). Transforming Complexity: A Human-Centred Design Approach to Engage Young People in the Philippines with Dialogues About HIV Service Delivery. In: Pfannstiel, M.A. (eds) Human-Centered Service Design for Healthcare Transformation. Springer, Cham. https://doi.org/10.1007/978-3-031-20168-4_14

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