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Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service Centers

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Research and Innovation Forum 2022 (RIIFORUM 2022)

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Abstract

This research bridges two streams of research that have not been linked before: reverse knowledge transfer from subsidiaries to parent companies in service industry and service offshoring evolution from simple tasks to value-creating activities. The review of existing classifications of offshoring service centers shows that research into evolutionary path of their development has not covered intensity and characteristics of reverse knowledge transfer (RKT). This creates a rationale for development of the new taxonomy offshoring service centers. Moreover, the results indicate under-researched area of knowledge transfers, in particular reverse knowledge transfers, in service theory and business practice. The research has important implications for management practices by providing managers with new insight into knowledge creation and diffusion in international corporate networks.

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Funding

Research presented in this paper constitutes a part of the implementation of the following grant: “From invoice factories to knowledge hubs? Investigating intensity of reverse knowledge transfers from offshored captive centers to parent companies.” The Polish National Agency for Academic Exchange (NAWA), The Bekker NAWA Programme, BPN/BEK/2021/2/00024/U/00001.

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Authors and Affiliations

  1. Department of Management and Innovation Systems, University of Salerno, Via Giovanni Paolo II 132, 84084, Fisciano, Italy

    Francesco Polese

  2. SGH Warsaw School of Economics, al. Niepodległości 162, 02-554, Warsaw, Poland

    Radosław Malik

Authors
  1. Francesco Polese
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  2. Radosław Malik
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Correspondence to Radosław Malik .

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Editors and Affiliations

  1. SGH Warsaw School of Economics, Warsaw, Poland

    Anna Visvizi

  2. University of Salerno, Fisciano, Italy

    Orlando Troisi

  3. University of Salerno, Fisciano, Italy

    Mara Grimaldi

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Polese, F., Malik, R. (2023). Reverse Knowledge Transfer in Service Industry, Towards a New Taxonomy of Service Centers. In: Visvizi, A., Troisi, O., Grimaldi, M. (eds) Research and Innovation Forum 2022. RIIFORUM 2022. Springer Proceedings in Complexity. Springer, Cham. https://doi.org/10.1007/978-3-031-19560-0_56

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  • DOI: https://doi.org/10.1007/978-3-031-19560-0_56

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  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-031-19560-0

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