Skip to main content
Springer Nature Link
Log in

Losing Sleep: Examining Struggles for Value and Counterproductive Work Behaviors in an Era of Globalization

  • Chapter
  • First Online:
Globalization, Human Rights and Populism

  • 911 Accesses

Abstract

In the current turbulent times, human resource management is influenced by globalization and the dynamic growth of new technologies. Companies respond promptly and flexibly to these changes and adapt to the needs of the market, while also taking into account the requirements of employees. If a company wants to withstand tough competition, it must incorporate new ways, methods, techniques, approaches, and technologies of human resource management and try hard to avoid making errors. The presented chapter brings the focus of the audience to some of the behavioral errors, which are commonly found in the workplace among managers and employees, or supervisors and subordinates. Human resource management is a broad context within which several phenomena can be observed, some of them positive, such as work engagement, job satisfaction, and personal well-being, other rather negative, counterproductive work behaviors, such as aggression, workplace bullying, or abusive supervision, which lead to trauma, anxiety, and stress. This chapter aims to present an overview of these aspects with emphasis on counterproductive work behaviors, unfortunately very common in the workplaces around the world these days, and that is abusive supervision or, as will be introduced further, bossing.

Portions of the work was first published in Birknerová, Z., Zbihlejová, L., & Droppa, M. (2021). Assessment of abusive supervision – BOSS methodology. Journal of Business Economics and Management, 22(1), 197–216.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution

Subscribe and save

Springer+
from $39.99 /Month
  • Starting from 10 chapters or articles per month
  • Access and download chapters and articles from more than 300k books and 2,500 journals
  • Cancel anytime
View plans

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Arnejčič, B. (2016). Mobbing in company: Levels and typology. The Organ, 49(4), 240–250.

    Article  Google Scholar 

  • Bellizzi, J. A. (2006). Disciplining top-performing unethical salespersons: Examining the moderating effects of ethical seriousness and consequences. Psychology & Marketing, 23, 181–201.

    Article  Google Scholar 

  • Bennett, R. J. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349–360.

    Article  Google Scholar 

  • Berkowitz, L. (1993). Aggression – Its causes, consequences, and control. McGraw-Hill, Inc.

    Google Scholar 

  • Birknerová, Z., & Frankovský, M. (2017). Nežiaduce formy správania manažérov [Undesirable forms of managerial behavior]. Bookman, Ltd..

    Google Scholar 

  • Birknerová, Z., Juhás, J., & Litavcová, E. (2010). Connection between social intelligence, fear and mobbing in school environment (pp. 22–30). Sociální Procesy a Osobnost 2009, : PsÚ AV ČR, v.v.i.

    Google Scholar 

  • Birknerová, Z., Zbihlejová, L., & Droppa, M. (2021). Assessment of abusive supervision – BOSS methodology. Journal of Business Economics and Management, 22(1), 197–216.

    Article  Google Scholar 

  • Booth, S., & Hamer, K. (2007). Labor turnover in the retail industry. The International Journal of Retail Distribution Management, 35(4), 289–307.

    Article  Google Scholar 

  • Borská, I. (2005). Mobbing a bossing – jak se bránit? [Mobbing and bossing – How to defend yourself]. Personální a Sociálně Právní Kartotéka, 11, 8–10.

    Google Scholar 

  • Brees, J., Martinko, M., & Harvey, P. (2016). Abusive supervision: Subordinate personality or supervisor behavior? Journal of Managerial Psychology, 31(2), 405–419.

    Article  Google Scholar 

  • Camps, J., Stouten, J., & Euwema, M. (2016). The relation between supervisors’ big five personality traits and employees’ experiences of abusive supervision. Frontiers in Psychology, 7. art. 112.

    Google Scholar 

  • Čarnogurský, K., Diačiková, A., Daňková, A., & Lach, M. (2015). Practical importance of CSR in cross-sector cooperation. Procedia: Economics and Finance, 34, 244–251.

    Google Scholar 

  • Celik, S., & Peker, S. (2010). Mobbing perceptions of high school teachers. Procedia: Social and Behavioral Sciences, 9, 1617–1623.

    Google Scholar 

  • Civilidag, A., & Sargin, N. (2013). Academics’ mobbing and job satisfaction levels. The Online Journal of Counseling and Education, 2(2), 55–66.

    Google Scholar 

  • Daňková, A., Čepelová, A., & Koreňová, D. (2017). Process efficiency of local self-government in the Slovak Republic. Anna Journal of International Studies, 10(2), 309–317.

    Article  Google Scholar 

  • Davenport, N., Schwartz, R. D., & Elliott, G. P. (1999). Mobbing – Emotional abuse in the American workplace. Civil Society Publishing.

    Google Scholar 

  • Einarsen, S., Hoel, H., & Notelaers, G. (2009). Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the negative acts questionnaire-revised. Work & Stress, 23(1), 24–44.

    Article  Google Scholar 

  • Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2011). The concept of bullying and harassment at work: The European tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and harassment in the workplace: Developments in theory, research, and practice (2nd ed., pp. 3–39). Taylor & Francis Group.

    Google Scholar 

  • Emelander, S. (2011). Managing, leading, and bossing. Defense AT&L, 2011, 76–78.

    Google Scholar 

  • Erturk, A. (2013). Mobbing behaviour: Victims and the affected. Educational Sciences: Theory and Practice, 13(1), 169–173.

    Google Scholar 

  • Farran, C. J., Herth, K. A., & Popovich, J. M. (1995). Hope and hopelessness: Critical critical constructs. Sage.

    Google Scholar 

  • Foot, M., & Hook, C. (2002). Personalistika [Human resources]. Computer Press.

    Google Scholar 

  • Fornés, J., Cardoso, M., Castelló, J. M., & Gili, M. (2011). Psychological harassment in the nursing workplace: An observational study. Archives of Psychiatric Nursing, 25(3), 185–194.

    Article  Google Scholar 

  • Frankovský, M., Birknerová, Z., & Droppa, M. (2019). Methodological study of the selected attributes of the bossing questionnaire. Journal of Management and Business: Research and Practice, 11(1), 28–36.

    Google Scholar 

  • Frankovský, M., Zibrínová, Ľ., Birknerová, Z., & Zbihlejová L. (2014). Identification and specification of dimensions of cognitive distortions. In SGEM 2014 Proceedings – Conference on Psychology and Psychiatry, Sociology and Healthcare, Education, September 1–9, Vol. 1, 203–210.

    Google Scholar 

  • Fromm, E. (1968). The revolution of hope: Toward a humanized technology. Harper & Row.

    Google Scholar 

  • Grűn, A. (2014). Vyhoření: jak rozproudit vlastní energii [Burnout: how to spark own energy]. Prague, Czech Republic.

    Google Scholar 

  • Hafidz, S. M. (2012). Individual differences as antecedents of counterproductive work behavior. Social Science, 8(3), 220–226.

    Google Scholar 

  • Hamilton, D. I., Ogbuigwe, T., & Gabriel, J. M. O. (2017). Narcissistic bossing and deviant workplace behavior among subordinates in the Nigerian Civil Service. International Journal of Arts and Humanities, 1(9), 735–762.

    Google Scholar 

  • Henle, C. A. (2005). Predicting workplace deviance from the interaction between organizational justice and personality. Journal of Managerial Issues, 17(2), 247–263.

    Google Scholar 

  • Heretik, A. (2012). Extrémna agresia I. Forenzná psychológia vraždy [Extreme aggression I. Forensic psychology of murder]. Psychoprof, Ltd..

    Google Scholar 

  • Hirigoyen, M. F. (2000). Stalking the soul: Emotional abuse and the erosion of identity. Helen Marx Books.

    Google Scholar 

  • Hoel, H., Rayner, C., & Cooper, C. (1999). Workplace bullying. International Review of Industrial and Organizational Psychology, 14, 195–230.

    Google Scholar 

  • Howladar, M. H. R., Rahman, S., & Uddin, A. (2018). Deviant workplace behavior and job performance: The moderating effect of transformational leadership. Iranian Journal of Management Studies, 11(1), 147–183.

    Google Scholar 

  • Hrnčiar, M., & Madzík, P. (2015). A 3D view of issues of quality in higher education. Total Quality Management & Business Excellence, 28(5–6), 633–662.

    Google Scholar 

  • Hroník, F. (2008). Manažérska integrita [Managerial integrity]. Motiv Press.

    Google Scholar 

  • Huberová, B. (1995). Psychický Teror na pracovisku [Mental Terror in the workplace]. Neografia.

    Google Scholar 

  • Iqbal, A. (2010). Employee turnover: Causes, consequences and retention strategies in Saudi organizations. The Business Review, 16, 275–282.

    Google Scholar 

  • Jason, L. A., Corradi, K., Torres-Harding, S., Taylor, R. R., & King, C. (2005). Chronic fatigue syndrome: The need for subtypes. Neuropsychology Review, 15(1), 29–58.

    Article  Google Scholar 

  • Jenčo, M., Droppa, M., Lysá, Ľ., & Križo, P. (2018). Assessing the quality of employees in terms of their resistance. QUALITY-Access to Success, 19(167), 48–53.

    Google Scholar 

  • Kallwas, A. (2007). Syndrom vyhoření [Burnout syndrome]. Prague, Czech Republic.

    Google Scholar 

  • Karabacak Aşır, S., & Akın, G. (2014). İlköğretim okullarındaki yıldırmaya (mobbing) toplumsal cinsiyet bağlamında bir bakış. Mobbing in primary schools in the context of gender perspective. International Journal of Human Sciences, 11(1), 584–602.

    Article  Google Scholar 

  • Kariková, S., & Šimegová, M. (2005). Bullying, mobbing and bossing as the types of violence in schools. The New Educational Review, 7, 79–95.

    Google Scholar 

  • Kavenská, V., Smékalová, E., & Šmahaj, J. (2011). Výzkum v oblasti školní psychologie v České republice [Research in School Psychology in the Czech Republic]. E-psychologie, 5(4), 55–67.

    Google Scholar 

  • Kollárik, T. (2002). Sociálna psychológia práce [Social psychology of work]. UK.

    Google Scholar 

  • Kraft, U. (2006). Burned out (pp. 28–33). Scientific American Mind, Jun.–Jul.

    Google Scholar 

  • Kravčáková, G. (2014). Manament udskch zdrojov [Human resource management]. Koice: Fakulta verejnej sprvy UPJ.

    Google Scholar 

  • Kratz, H. J. (2005). Mobbing (1st ed.). Management press.

    Google Scholar 

  • Kruse, K. (2012). What is employee engagement. In Forbes [online]. Retrieved from http://www.forbes.com/sites/kevinkruse/2012/06/22/employee-engagement-what-and-why/#2783e6f84629

  • Leymann, H. (1990). Mobbing and psychological terrors at work. Violence and Victims, 5(2), 119–126.

    Article  Google Scholar 

  • Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5(2), 165–184.

    Article  Google Scholar 

  • Light, A. R., Vierck, C. J., & Light, K. C. (2010). Myalgia and fatigue: Translation from mouse sensory neurons to fibromyalgia and chronic fatigue syndromes. In L. Kruger & A. R. Light (Eds.), Translational pain research: From mouse to man (chapter 11). CRC Press.

    Google Scholar 

  • Lu, L. (2013). Abusive supervision and its organizational performance: A grounded study on the biography of Steve Jobs. Journal of Management Case Studies, 5, 20–31.

    Google Scholar 

  • Ludema, J. D., Wilmot, T. B., & Srivastva, S. (1997). Organizational hope: Reaffirming the constructive task of social and organizational inquiry. Human Relations, 50(8), 1015–1052.

    Article  Google Scholar 

  • Madzík, P., & Chocholáková, A. (2016). Structured transfer of customer’s requirements into product quality attributes: A university case study. Quality – Access to Success, 17(154), 38–45.

    Google Scholar 

  • Mano-Negrin, R., & Shay, T. S. (2004). Job search modes and turnover. Career Development International, 5, 442–446.

    Article  Google Scholar 

  • Mikušová, M., & Horváthová, P. (2012). Are you prepared for a crisis? Survey in Czech small enterprises. Actual Problems of Economics, 137(11), 403–411.

    Google Scholar 

  • Morrissey, R. P., Czer, L., & Shah, P. K. (2011). Chronic heart failure: Current evidence, challenges to therapy, and future directions. American Journal of Cardiovascular Drugs, 11, 153–117.

    Article  Google Scholar 

  • Nekoranec, J., & Kmošena, M. (2015). Mobbing in the workplace – Its manifestations, consequences and possibilities of elimination in the armed forces of the Slovak Republic. Revista Academiei Fortelor Terestre, 20(1), 47–54.

    Google Scholar 

  • Novák, T. (2004). Jak bojovat se stresem [How to fight stress]. Grada Publishing.

    Google Scholar 

  • Oberhofer, P. (2018). Bossing und Staffing: Mobbing zwischen Chef und Mitarbeitern. Konfliktmanagement [Bossing and staffing: Bullying between boss and employee. Conflict management]. Retrieved from https://www.jobadu.de/pdfs/01502.pdf

  • Olšovská, A. (2013). Mobbing a bossing na pracovisku [Mobbing and bossing in the workplace]. Správa z VÚ č. 2162. Institute for Labour and Family Research.

    Google Scholar 

  • Özyer, K., & Orhan, U. (2012). Akademisyenlere Uygulanan Psikolojik Tacize Yönelik Ampirik Bir Arastirma [An empirical study of the mobbing applied to academicians]. Ege Akademik Bakis, 12(4), 511–517.

    Article  Google Scholar 

  • Pomffyová, M., Kožárová, M., & Krajčík, V. (2017). Innovative and information perspectives of business management. Polish Journal of Management Studies, 16(2), 221–232.

    Article  Google Scholar 

  • Praško, J. (2003). Jak se zbavit napětí, stresu a úzkosti [How to get rid of tension, stress and anxiety]. Grada Publishing.

    Google Scholar 

  • Rose, R. C., & Kumar, N. (2006). The influence of organizational and human resource management strategies on performance. Performance Improvement, 45(4), 18.

    Article  Google Scholar 

  • Russo, A., & Popović, T. (2016). Workplace aggression: Secondary analysis of Croatian research practice [Agresivnost na radnom mjestu: Sekundarna analiza istraživačke prakse u Hrvatskoj]. Sigurnost: Časopis za Sigurnost u Radnoj i Životnoj Okolini, 58(2), 121–135.

    Article  Google Scholar 

  • Safina, D., & Podgornaya, A. (2014). Mobbing as an organizational phenomenon impeding implementation of changes. Mediterranean Journal of Social Sciences, 5(18), 187–192.

    Google Scholar 

  • Schwarz, M. (2012). Osobnostné charakteristiky manažéra v kontexte sociálnej kompetencie [Personality traits of a manager in the context of social competence]. Association of Slovaks in Poland, Faculty of Arts, University of Trnava.

    Google Scholar 

  • Senol, V., Avsar, E., Peksen Akca, R., Argun, M., Avsarogullari, L., & Kelestimur, F. (2015). Assessment of mobbing behaviors exposed by the academic personnel working in a university, in Turkey. Journal of Psychiatry, 18(1), 212.

    Google Scholar 

  • Sinclair, M., & Seydel, J. (2013). Všímavost: Cesta ke zklidnění mysli pro ty, co nestíhají [Mindfulness: The way to calm the mind for those who do not catch up]. Grada Publishing.

    Google Scholar 

  • Skorková, Z. (2013). Boreout syndróm – nuda v práci. HR v praxi. Riadenie ľudských zdrojov v praxi [Boreout syndrome – boredom at work. HR in practice. HRM in practice]. Bratislava, Slovakia: Verlag Dashöfer.

    Google Scholar 

  • Smith, P. K., Thompson, F., Craig, W., Hong, I., Slee, P., Sullivan, K., & Green, V. A. (2016). Actions to prevent bullying in western countries. In P. K. Smith, K. Kwak, & Y. Toda (Eds.), School bullying in different cultures: Eastern and western perspectives (pp. 301–333). Cambridge University Press.

    Chapter  Google Scholar 

  • Snyder, C. R., Anderson, J. R., Holleran, S. A., & Irving, L. M. (1991). Development and validation of an individual-differences measure of hope. Journal of Personality and Social Psychology, 60, 570–585.

    Article  Google Scholar 

  • Snyder, C. R., Sympson, S. C., Ybasco, F. C., Borders, T. F., Babyak, M. A., & Higgins, R. L. (1996). Development and validation of the State Hope Scale. Journal of Personality and Social Psychology, 70, 321–335.

    Article  Google Scholar 

  • Socratousová, S. (2015). 3 faktory znižujúce motiváciu a angažovanosť zamestnancov [3 factors decreasing motivation and engagement of employees]. Retrieved from http://www.adda.sk/3-faktory-motivacia-angazovanost12.

  • Štefko, R., Bačík, R., Fedorko, R., Gavurová, B., Horváth, J., & Propper, M. (2017). Gender differences in the case of work satisfaction and motivation. Polish Journal of Management Studies, 16(1), 215–225.

    Article  Google Scholar 

  • Svobodová, L. (2007). Bezpečný podnik: Mobbing – nebezpečný fenomén naší doby [A safe company: Mobbing – A dangerous phenomenon of our era]. Prague, Czech Republic.

    Google Scholar 

  • Svobodová, L. (2008). Nenechte se šikanovat kolegou, mobbing – skrytá hrozba [Don’t let your colleague bully you, mobbing – A hidden threat]. Grada Publishing.

    Google Scholar 

  • Tepper, B. J. (2000). Consequences of abusive supervision. The Academy of Management Journal, 43(2), 178–190.

    Google Scholar 

  • Thakre, N. (2013). Satisfaction with life and hope in youth. Indian Journal of Positive Psychology, 4(2), 347–349.

    Google Scholar 

  • Topa, G., & Moriano, J. A. (2013). Stress and nurses’ horizontal mobbing: Moderating effects of group identity and group support. Nursing Outlook, 61(3), 25–31.

    Article  Google Scholar 

  • Tuzunkan, D. (2018). Mobbing in tourism enterprises: The case of Turkish Riviera. International Journal of Applied Engineering Research, 13(4), 1813–1819.

    Google Scholar 

  • Wilson, C. J., & Nagy, M. S. (2017). The effects of personality on workplace bullying. The Psychologist-Manager Journal, 20(3), 123–147.

    Article  Google Scholar 

  • Wu, W.-J., Chen, C.-Y., & Chien, Y.-Y. (2018). Predictors of abusive supervision: Organizational identification and the role of individual difference (pp. 109–114). ICIBE' 18: Proceedings of the 4th International Conference on Industrial and Business Engineering, October 2018, Macau: Macao.

    Google Scholar 

  • Yaman, E. (2009). The validity and reliability of the mobbing scale (MS). Educational Sciences: Theory & Practice, 9(2), 981–988.

    Google Scholar 

  • Yapıcı-Akar, N., Anafarta, N., & Sarvan, F. (2006). Causes, dimensions and organizational consequences of mobbing: An empirical study. Ege Akademik Bakış, 11(1), 179–191.

    Google Scholar 

  • Yıldız, S. M. (2015). The relationship between bullying and burnout: An empirical investigation of Turkish professional football players. Sport, Business and Management: An International Journal, 5(1), 6–20.

    Article  Google Scholar 

  • Zacharová, E., & Bartošovič, I. (2016). Mobbing experienced by nurses in health care facilities. Clinical Social Work and Health Intervention, 7(2), 50–61.

    Article  Google Scholar 

  • Zapf, D., & Leymann, H. (1996). Mobbing and victimization at work. A Special Issue of the European Journal of Work and Organizational Psychology. UK: Psychology Press.

    Google Scholar 

  • Zhao, T. (2018). The effect of abusive supervision on job performance: The role of leadership identification and subordinates’ tradition. Research in Economics and Management, 3(2), 149–155.

    Article  Google Scholar 

  • Zikic, S., Paunkovic, J., & Cvetkovic, A. (2013). The organizational structure affects the occurrence of mobbing (pp. 232–236). Proceedings: Advances in Fiscal, Political and Law Science, The 2nd International Conference on Economics, Political and Law Science (EPLS '13), Romania: Brasov.

    Google Scholar 

  • Zukauskas, P., & Vveinhardt, J. (2011). Mobbing diagnosis instrument: Stages of construction, structure, and connectedness of criteria. Journal of Business Economics and Management, 12(2), 400–416.

    Article  Google Scholar 

  • Zukauskas, P., Vveinhardt, J., Melnikas, B., & Grančay, M. (2015). Dynamics of attack actions in the mobbing strategy: The case of Lithuania. Journal of Business Economics and Management, 16(4), 733–752.

    Article  Google Scholar 

Download references

Acknowledgments

Compilation of this chapter is part of the research supported by the grant project KEGA No. 018PU-4/2023.

Author information

Authors and Affiliations

  1. Department of Managerial Psychology, Faculty of Management and Business, University of Prešov, Prešov, Slovakia

    Zuzana Birknerová

  2. Department of Intercultural Communication, Faculty of Management and Business, University of Prešov, Prešov, Slovakia

    Lucia Zbihlejová

Authors
  1. Zuzana Birknerová
    View author publications

    Search author on:PubMed Google Scholar

  2. Lucia Zbihlejová
    View author publications

    Search author on:PubMed Google Scholar

Corresponding author

Correspondence to Lucia Zbihlejová .

Editor information

Editors and Affiliations

  1. IR Globe Cross-Cultural Inc, Vancouver, BC, Canada

    Adebowale Akande

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Birknerová, Z., Zbihlejová, L. (2023). Losing Sleep: Examining Struggles for Value and Counterproductive Work Behaviors in an Era of Globalization. In: Akande, A. (eds) Globalization, Human Rights and Populism. Springer, Cham. https://doi.org/10.1007/978-3-031-17203-8_13

Download citation

Publish with us

Policies and ethics