Abstract
The labour market’s need for people with service design training has become a necessity. This evidence is not only reflected in the emergence of companies that provide this type of service, but also in the diversification of areas close to service design along with the digitalization process linked to physical artefacts and, the procedures used/implemented in social, organizational and business daily life. In Portugal, the academy has taken a not very assertive position in responding to this specific design need. Based on the previously described, we sought to frame the Portuguese academic training offer along with the Master in Product Design and Services at the University of Minho as a case study. Through its teaching approaches to product and service design, strategy, results, and the relationship with society, this analysis reveals that emotional design and collaborative approaches emerge as differentiating elements. Starting from projects and initiatives developed, we planned it to evaluate the suitability of this training to real contexts and, thus, the relevance of this teaching offer in preparing professionals for the future.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Initial results: 18 (14 results for “service design” + 4 results for “service design” + 0 results for “service design”). Some results were excluded because (i) “service design” was not the focus of the study, (ii) they were not from the scientific area of design (most of “other engineering sciences and technologies”) or even (iii) because they were not carried out in PT.
References
Penin, L.: An Introduction to Service Design: Designing the Invisible. Bloomsbury Publishing (2018)
Simon, H.A.: The Sciences of the Artificial. MIT Press, Cambridge, MA (1996)
Tukker, A., Tischner, U.: Product-services as a research field: Part, present and future. reflections from a decade of research, a note from the field. J. Clean. Prod. 14, 1552–1556 (2006)
Marger, B.: Service design definition. In: Marshal, T., Erlhoff, M., (eds.) Design Dictionary, pp. 354–357, Birkhäuser (2008)
Gabinete de Estratégia de Estudo. A Produtividade da Economia Portuguesa: 1.º Relatório do Conselho para a Produtividade. Available via GEE (2019). https://www.google.com/search?client=firefox-b-d&q=A+Produtividade+da+Economia+Portuguesa%3A+1.%C2%BA+Relat%C3%B3rio+do+Conselho+para+a+Produti-vidade. Accessed 22 Feb 2022
Martins, R.: Emprego qualificado no sector dos serviços cresceu 24% numa década. Available via Público online (2021). https://www.publico.pt/2021/11/22/economia/noticia/emprego-qualificado-sector-servicos-cresceu-24-decada-1985913. Accessed 22 Feb 2022
Pordata (2022). https://www.pordata.pt/DB/Portugal/Ambiente+de+Consulta/Tabela. Accessed 21 Feb 2022
Marques, P.: Jovens procuram um bom emprego mas ficam a vê-lo por um canudo: Available via Expresso da manhã (2021). https://expresso.pt/podcasts/expresso-da-manha/2021-11-23-Jovens-procuram-um-bom-emprego-mas-ficam-a-ve-lo-por-um-canudo-49e85b89. Accessed 21 Feb 2022
Borges, A., Silva, A.C., Modesto, A., Costa, R., Branco, V.: REDE#01: reunião de escolas de design. Universidade de Aveiro, Via UBIbliorum (2018). https://ubibliorum.ubi.pt/handle/10400.6/7619. Accessed 21 Feb 2022
Moritz, S.: http://www.stefan-moritz.com/. Accessed 19 Apr 2022
Salminen, J., Rinkinen, S., Khan, R.: Developing a regional design support service. Info 17(4), 81–90 (2015). https://doi.org/10.1108/info-01-2015-0007
Polaine, A., Lavrans, L., Reason, B.: Service Design: from Insight to Implementation. Rosenfeld Media, New York (2013)
Sanders, E., Stappers, P.J.: Convivial toolbox: Generative Research for the Front End of Design. BIS Publishers, Amsterdam (2013)
Sanders, E., Stappers, P.J.: Co-creation and the new landscapes of design. CoDesign, 4(1), 5–18 (2008). https://www.tandfonline.com/doi/full/https://doi.org/10.1080/15710880701875068
Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Mark. 18(3), 5–14 (2004)
DGES (sd) Indice de cursos. Via DGES. https://www.dges.gov.pt/guias/indcurso.asp?letra=D/. Accessed 21 Mar 2022
ESAD (sd) Licenciatura em Design Integrado, https://esad.pt/pt/cursos/licenciatura/design-integrado/. Accessed 21 Mar 2022
Universidade do Minho (sd) Mestrado em Design de Produto e Serviços. Via UA. https://www.eaad.uminho.pt/pt/Ensino/Mestrados/Mestrado-emDesign-de-Produto/Paginas/default.aspx. Accessed 21 Mar 2022
Universidade de Coimbra (sd) Mestrado em Design e Multimédia. Via Universidade de Coimbra. https://apps.uc.pt/courses/PT/programme/468/2022-2023?id_branch=21924#branch-21924. Accessed 21 Mar 2022
Universidade de Aveiro (sd) Mestrado em Design, Via Universidade de Aveiro. https://www.ua.pt/pt/curso/152. Accessed 21 Mar 2022
IPAM (sd) Mestrado em Design Management, Via IPAM. https://www.ipam.pt/porto/cursos/mestrados/design-management. Accessed 21 Mar 2022
Universidade Católica (sd) Formação Avançada em Design de Serviços - Transformação e Inovação. Via Universidade Católica. Via Universidade Católica. https://fch.lisboa.ucp.pt/pt-pt/node/41261. Accessed 21 Mar 2022
ESAD (sd) Pós-graduação Design Thinking. Via ESAD. https://esad.pt/pt/cursos/pos-graduacao/design-thinking/uc-259. Accessed 21 Mar 2022
ME310Porto (sd) ME310 PORTO Pós-Graduação em Inovação de Produto e Serviço. Via ME310. https://me310porto.com/course-structure-2/. Accessed 21 Mar 2022
RCAAP (sd) Repositórios Científicos de Acesso Aberto de Portugal. Via RCAAP. https://www.rcaap.pt/. Accessed 21 Mar 2022
DuFour, R., et al.: Learning by Doing: A Handbook for Professional Learning Communities at Work. Solution Tree (2006)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Sampaio, J., Carvalho, C.P., Providência, B. (2023). Teaching Service Design in Portugal: A Case Study of a Training Offer. In: Broega, A.C., Cunha, J., Carvalho, H., Providência, B. (eds) Advances in Fashion and Design Research. CIMODE 2022. Springer, Cham. https://doi.org/10.1007/978-3-031-16773-7_44
Download citation
DOI: https://doi.org/10.1007/978-3-031-16773-7_44
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-16772-0
Online ISBN: 978-3-031-16773-7
eBook Packages: EngineeringEngineering (R0)