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Intelligent Digital Transformation Strategy Management: Development of a Measurement Framework

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Intelligent Systems in Digital Transformation

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 549))

Abstract

Intelligent Digital transformation (DX) targets the implementation of interconnecting, smart, and self-controlled business processes by utilizing various technologies such as the Internet of Things (IoT), cloud computing, and data analytics. Organizations have been trying to reshape their business processes and transform them into a smart environment to have competitive advantages in the market. The literature review reveals a fundamental need for a measurement framework for intelligent DX strategy management to assist companies in measuring their current capabilities and guiding them to improve their existing situation in a standardized, objective, and more intelligent way. To address this research gap, this chapter proposes a measurement framework that aims to enable organizations to evaluate readiness and their current DX strategy capabilities. The framework consists of dimensions, corresponding sub-dimensions, and metrics to guide the organizations toward intelligent DX strategy management. The main contributions of the study are as follows: establishing a common base for performing an assessment for intelligent DX strategy management, benchmarking their capabilities with other organizations, and providing a roadmap towards achieving a higher capability level to maximize the economic benefits of DX. The measurement process is shown in order to demonstrate the applicability of the proposed measurement framework.

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Correspondence to Umut Şener .

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Şener, U., Gökalp, E., Erhan Eren, P. (2023). Intelligent Digital Transformation Strategy Management: Development of a Measurement Framework. In: Kahraman, C., Haktanır, E. (eds) Intelligent Systems in Digital Transformation. Lecture Notes in Networks and Systems, vol 549. Springer, Cham. https://doi.org/10.1007/978-3-031-16598-6_4

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