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Tracking Person-Centred Care Experiences Alongside Other Success Measures in Hearing Rehabilitation

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Artificial Intelligence and Machine Learning for Healthcare

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 228))

Abstract

Soundfair Australia Ltd collaborated with Swinburne University’s Living Lab to create person-centred care measures that are routinely tracked alongside other success measures in hearing rehabilitation. A Living Lab approach was applied. Living Lab projects at their heart apply co-design in real-life contexts involving multiple stakeholders to achieve innovative products and services for the people involved—in this project, patients as well as staff providing the hearing rehabilitation service. To ensure applied innovative design solutions remain focused on the goal and needs of the end-users it is important to measure their impact and revise and improve both the measures and solutions on a regular basis. To come to relevant conclusions, data needs to be collated and interpreted against the original goals over time. This project aimed to develop a dashboard—an artificial intelligence infrastructure—to bring together the data. Here we report on (i) the process to ensure the right patient data was collected and fed into the system to achieve meaningful measures and (ii) the barriers that we faced when collating and interpreting the measures of the dashboard in practice. We suggest the barriers identified are common in the health sector. We advance the discussion of barriers as consideration points to improve and establish implementation of artificial intelligence in the health sector to improve person-centred care.

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Notes

  1. 1.

    https://idainstitute.com/ida_community/our_partners/person_centered_hearing_network/

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Author information

Authors and Affiliations

  1. Centre for Design Innovation, Swinburne University of Technology, Melbourne, VIC, Australia

    Gareth Priday & Sonja Pedell

  2. Soundfair Australia Ltd., Mount Waverley, VIC, Australia

    Jessica Vitkovic & Lauren Story

Authors
  1. Gareth Priday
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  2. Sonja Pedell
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  3. Jessica Vitkovic
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  4. Lauren Story
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Corresponding author

Correspondence to Sonja Pedell .

Editor information

Editors and Affiliations

  1. Institute for Intelligent Systems Research and Innovation, Deakin University, Waurn Ponds, VIC, Australia

    Chee-Peng Lim

  2. Department of Geriatric and Rehabilitation Medicine, Royal Adelaide Hospital, Adelaide, SA, Australia

    Ashlesha Vaidya

  3. College of Information Science and Engineering, Ritsumeikan University, Kusatsu, Shiga, Japan

    Yen-Wei Chen

  4. HCL Technologies Limited, Noida, India

    Tejasvi Jain

  5. KES International, Shoreham-by-Sea, UK

    Lakhmi C. Jain

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Priday, G., Pedell, S., Vitkovic, J., Story, L. (2023). Tracking Person-Centred Care Experiences Alongside Other Success Measures in Hearing Rehabilitation. In: Lim, CP., Vaidya, A., Chen, YW., Jain, T., Jain, L.C. (eds) Artificial Intelligence and Machine Learning for Healthcare. Intelligent Systems Reference Library, vol 228. Springer, Cham. https://doi.org/10.1007/978-3-031-11154-9_10

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