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Perceived Usability in User-Centered Design: Analysis of Usability Aspects for Improving Human-Machine Systems

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Human-Automation Interaction

Part of the book series: Automation, Collaboration, & E-Services ((ACES,volume 10))

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Abstract

The development of user-centered designed products offers great benefits for the user by increasing the perceived usability of the product. To achieve this, the interactions within the human–machine system must be comprehensively understood, which is currently often time-consuming, costly, and inefficient for product development. The user-centered design approach is therefore still rarely applied. This article presents a structured approach for developing user-centered products by optimizing perceived usability. The article is divided into the presentation of a thought model for the designer and a process for the application of the model. The Usability Study Evaluation Model (USE-Model) aims to identify relevant product properties that can improve the user’s perception. It thus helps to gain an understanding of the complex interaction between the user, the technical system, and the environment. The Usability Study Evaluation Process (USE-Process) presents a guideline for using the model within a development process. The process is divided into three steps: identification, evaluation, and quantification. The steps provide the designer with specific courses of action, starting with analysis in field studies and ending with testing and measurement of influencing factors in laboratory tests. The USE-Model and the USE-Process are intended to improve the development of user-centered designed products.

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Correspondence to Sven Matthiesen .

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Germann, R., Helmstetter, S., Fotler, D., Matthiesen, S. (2023). Perceived Usability in User-Centered Design: Analysis of Usability Aspects for Improving Human-Machine Systems. In: Duffy, V.G., Lehto, M., Yih, Y., Proctor, R.W. (eds) Human-Automation Interaction. Automation, Collaboration, & E-Services, vol 10. Springer, Cham. https://doi.org/10.1007/978-3-031-10780-1_3

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