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Contemporary Management Accounting Practices, Innovation and Organizational Performance of Service Organizations in Malaysia

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Book cover Sustainable Finance, Digitalization and the Role of Technology (ICBT 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 487))

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Abstract

The purpose of this study is to examine the relationship between contemporary management accounting practices (CMAP), innovation and organizational performance (OP) of service companies in Malaysia. CMAP is represented by Decision Support System (DSS), Balanced Scorecard (BSC) and Total Quality Management (TQM). The population of this study includes all the service listed companies and large scale non-listed companies. Purposive random sampling techniques is deployed and a total of 139 useful responses were collected through the questionnaire. Analyzing the data using the Social Science Statistics Package (SPSS) and Smart Partial Least Squares (Smart PLS). Results showed CMAP has a positive and significant effect on innovation and OP. The components of CMAP (DSS, BSC, TQM) have positive and significant effects on OP. Innovation has positive and significant effect on OP. Service companies in Malaysia are recommended to focus more on deploying the CMAP to improve their competitiveness. In addition, innovation is important for companies to achieve competitive advantage and improve the organizational performance.

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Authors and Affiliations

  1. Faculty of Economics and Management, Universiti Kebangsaan Malaysia, 43600, Bangi, Selangor, Malaysia

    Marwan Assim Alhasani, Ruhanita Maelah & Amizawati Mohd Amir

Authors
  1. Marwan Assim Alhasani
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  2. Ruhanita Maelah
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  3. Amizawati Mohd Amir
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Correspondence to Marwan Assim Alhasani .

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Editors and Affiliations

  1. Middle East Technical University, Northern Cyprus Campus, Kalkanlı, Güzelyurt, Turkey

    Bahaaeddin Alareeni

  2. College of Business of Finance, Ahlia University, Manama, Bahrain

    Allam Hamdan

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Alhasani, M.A., Maelah, R., Amir, A.M. (2023). Contemporary Management Accounting Practices, Innovation and Organizational Performance of Service Organizations in Malaysia. In: Alareeni, B., Hamdan, A. (eds) Sustainable Finance, Digitalization and the Role of Technology. ICBT 2021. Lecture Notes in Networks and Systems, vol 487. Springer, Cham. https://doi.org/10.1007/978-3-031-08084-5_8

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  • DOI: https://doi.org/10.1007/978-3-031-08084-5_8

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