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A Study of Improvement in the User Experience of UNLV’s Campus Safety Mobile Application

Part of the Communications in Computer and Information Science book series (CCIS,volume 1580)

Abstract

Our study aims to evaluate the visual design and usability of the University of Nevada, Las Vegas’s (UNLV) campus safety app, RebelSAFE. We found that campus safety at UNLV continues to be an issue among students, however, students have found the application to be unreliable. We redesigned the app to focus on a simplified information architecture. This study further evaluates the redesign using user testing to examine the overall effectiveness of this new visual hierarchy. This procedure included developing three (3) user tasks that allow users to navigate through the app highlighting our proposed features, marking successful completion within a three (3) minute time frame. This study found that participants conducted the tasks instinctively and guided themselves using visual hierarchy. The findings from this study allowed us to better understand what users struggled with in our redesign. In the future, we are hoping to conduct a second redesign that further refines existing functionality in hopes for a suitable design for other universities to adopt.

Keywords

  • User Experience (UX)
  • User Interface (UI)
  • Usability testing
  • Campus safety

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Correspondence to Mayra Carrera .

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Carrera, M., Diallo, M., Le, K., Monsada, K., Garcia, C., Seo, SD. (2022). A Study of Improvement in the User Experience of UNLV’s Campus Safety Mobile Application. In: Stephanidis, C., Antona, M., Ntoa, S. (eds) HCI International 2022 Posters. HCII 2022. Communications in Computer and Information Science, vol 1580. Springer, Cham. https://doi.org/10.1007/978-3-031-06417-3_2

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  • DOI: https://doi.org/10.1007/978-3-031-06417-3_2

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-06416-6

  • Online ISBN: 978-3-031-06417-3

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