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The Role of Service Design in Increasing Regional Innovation in the Silver Economy

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Part of the Communications in Computer and Information Science book series (CCIS,volume 1529)


Silver Economy in the world context is the third biggest economy, which generates the biggest opportunities in the public and consumer markets. The challenges that occur, and that are being investigated in the current short research paper, are the role and appropriation of service design in the silver economy. Furthermore, there are weak linkages of multiple and diverse stakeholders along with the lack of integrated innovation frameworks, which, in turn, creates challenges for the ageing society. Demographic change towards silver economy is a phenomenon that has a major impact and needs increased attention together with relevant practices of service design. The goal of the paper is to accentuate the changing role of service design in Silver Economy together with identifying the needs and requirements of the service ecosystem of seniors. This experience research paper draws initial conclusions from the experiences and the activities conducted throughout the entire Baltic Sea Region through a larger set of research activities of the OSIRIS project led by Tallinn University of Technology in Estonia and suggests further research for including more diverse stakeholder groups in the Silver Economy.


  • Silver Economy
  • Public sector innovation
  • Service design
  • Digitalisation
  • e-governance

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  • DOI: 10.1007/978-3-031-04238-6_2
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The paper and this research could not have been done without the work and support of the OSIRIS project “Supporting Smart Specialization Approach in Silver Economy for Increasing Regional Innovation Capacity and Sustainable Growth (21.09.2018−30.09.2021)”, in Tallinn University of Technology, School of Information Technologies, Department of Software Science and which is financed by the European Commission and the project team at Tallinn University of Technology.

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Correspondence to Regina Erlenheim .

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Erlenheim, R., Pappel, I. (2022). The Role of Service Design in Increasing Regional Innovation in the Silver Economy. In: Chugunov, A.V., Janssen, M., Khodachek, I., Misnikov, Y., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2021. Communications in Computer and Information Science, vol 1529. Springer, Cham.

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